Director, Business Operations

About Electrosonic

Electrosonic is Where Imagination Comes to Life.

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

The Position:

We are seeking a Director of Business Operations to lead and scale the operational foundation of our U.S. business. This role is responsible for ensuring execution is consistent, data-driven, and profitable across our Consulting, Systems Integration, and Service organizations.

As the operational backbone of the company, you will define how work gets done—from planning and delivery through billing, reporting, and continuous improvement. You will partner closely with executive leadership to provide clear visibility into performance, risks, and opportunities—enabling smarter, faster decisions as we scale.

This position reports to the Senior Vice President, US

What you will be doing:

Drive Operational Excellence

• Define workflows of data from sale through delivery and revenue recognition

• Establish and enforce standardized processes, workflows, and systems across the organization

• Lead initiatives that improve scalability, efficiency, and operational maturity

Lead Project Performance & Controls

• Monitor project performance across cost, schedule, and margin

• Identify risks, trends, and variances—and drive corrective actions

• Provide leadership with clear insights into delivery health and execution performance

Own Data, Reporting & Insights

• Ensure accuracy and consistency of operational data across systems (ERP, PSA, PM tools, HRIS)

• Lead the development and management of dashboards, forecasts, and executive reporting

• Deliver actionable insights that inform business decisions

Oversee Billing & Revenue Enablement

• Ensure billing is accurate, timely, and aligned to project delivery

• Manage billing forecasts and variance analysis

• Partner with Finance to support revenue recognition compliance

Lead Procurement & Vendor Strategy

• Oversee purchasing strategy, vendor management, and spend controls

• Partner with teams to balance cost, availability, and quality

• Drive accountability and discipline in organizational spending to maintain adherence and audit readiness.

Manage Inventory, Logistics & Facilities

• Own inventory cycle counts, logistics, and consumables spend analysis

• Ensure accuracy, minimize loss, and improve utilization

• Oversee facilities operations and shared services for efficiency, compliance, spend trends and analysis

Experience, Skills, and Attributes you will need to be successful:

• Proven leadership experience in business operations, project controls, or operational management within a complex organization

• Demonstrated ability to build and scale processes, systems, and operational frameworks in a growth environment

• Strong financial and analytical acumen, including forecasting, margin analysis, and KPI management

• Experience working with and governing ERP, PSA, and data/reporting systems

• Ability to translate data into clear, actionable insights for executive decision-making

• Strong systems-thinking mindset, connecting workflows, tools, and performance metrics

• Excellent problem-solving skills with the ability to identify risks and implement corrective actions

• Proven ability to lead cross-functional initiatives and influence without direct authority

• High level of organization, structure, and execution discipline with strong attention to detail

• Results-driven and accountable, with a continuous improvement mindset and ability to operate in a fast-paced environment

Required qualifications

• 8+ years of experience in business operations, project controls, or operational leadership

• Experience in AV industry preferred

• Proven ability to scale operations in a fast-growing, multi-functional organization

• Strong financial and analytical acumen (forecasting, margin, performance metrics)

• Experience with ERP/PSA systems and operational reporting tools

• Exceptional leadership and cross-functional influence skills

• A systems-thinking mindset with a passion for process improvement and execution discipline

WORKWEEK & HOURS: 40 hours - Mon Fri. A flexible schedule is required

• Typical hours are between 8:00 AM to 5:00 PM

• Occasionally, planned travel will be required

• A systems-thinking mindset with a passion for process improvement and execution discipline

A day in the Life

• Inclusive Team Culture

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

• Work/Life Balance

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

• Career Growth

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

• Compensation and Wellness

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include:

• Medical
• Dental
• Vision
• Life and disability benefits.
• Wellness discount programs,
• 401k
• *Paid parental leave after 1 year of service.
• 12 company paid holidays
• 3 weeks of paid time off

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.