Top Operations & Support Jobs in St. Louis, MO

Coordinate and confirm appointments between clients and security professionals; answer calls, emails, and messages; manage scheduling software and availability; send reminders and follow-ups; maintain accurate records; protect confidential client information; provide professional customer service.

Provide timely phone and ticket-based support to law firm contacts, resolve and escalate complex issues, manage data entry and inbox tasks, use Zendesk/CRM and AI tools, prioritize workload, cross-train team members, and support departmental projects and initiatives.

Support sales and delivery by drafting and managing client-facing scope documents (proposals, SOWs), updating Salesforce records, tracking versions, identifying risks, escalating issues, and coordinating cross-functional stakeholders to meet deadlines and maintain quality.

Lead a high-performing analytics team to transform data into strategic assets for Small Commercial underwriting. Drive predictive model deployment, third-party data integration, rules-based data science, and cross-functional partnerships to improve underwriting, pricing, and portfolio performance while building scalable global sourcing and offshore capabilities.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Provide high-level administrative and operational support to the SVP, Investor Relations & Financial Communications. Manage complex calendars, travel, meetings, earnings activities, investor engagements, and confidential communications. Prepare executive-ready presentations and materials, coordinate cross-functional stakeholders, and drive operational discipline in a fast-paced, disclosure-sensitive environment.

Provide accurate, timely customer support via phone, in-person, and email. Research and resolve routine to complex inquiries, document interactions, educate customers on products/services, identify trends, assist with QA testing, and occasionally travel for events or client meetings. Maintain LOB-specific standards and escalate organization-wide issues.

Support end-to-end contract lifecycle administration: execute contracts, renewals, and addendums; review and validate contract data, pricing, and terms; coordinate with Sales, Customer Success, and Finance; maintain accurate records, perform audits, and drive process improvements to ensure revenue and data integrity.

Lead a team executing call monitoring and quality assurance to ensure accurate, consistent, and risk‑aware evaluations. Partner with operations, compliance, and training to drive coaching, remediate risks, support audits, deliver trend reporting, and continuously improve monitoring criteria, processes, and controls in a regulated environment.

Provide technical customer support for Deluxe ImageRPS, monitor and manage incoming support tickets, troubleshoot remittance processing and file ingestion issues, document actions and communications, meet SLA and performance metrics, participate in client calls, and pursue ongoing product training.