Top Operations & Support Jobs in St. Louis, MO

Provides frontline technical and product support through ticketing systems, phone, and email. Troubleshoots customer issues, manages multiple cases, collaborates with Customer Success, Product, and Development teams, and contributes to product improvements. Creates knowledge-base articles, FAQs, training materials, and other self-service resources while supporting feature testing and maintaining clear customer communication.

Design insurance policy-processing scenarios, create operational reference materials, evaluate AI-generated responses, and provide feedback on policy lifecycle accuracy. The role covers intake, binding, issuance, endorsements, billing, renewals, cancellations, reinstatements, documentation, quality control, and servicing workflows. Candidates need at least two years of policy administration, underwriting operations, insurance servicing, or premium operations experience, along with strong process discipline and knowledge of policy administration systems.

Leads US customer support strategy and operations for dental practice management software customers. Oversees management teams, staffing, training, vendors, budgets, KPIs, customer satisfaction, process improvement, product readiness, defect prioritization, and AI-enabled service enhancements. Partners with product, development, remote support, global teams, and executive leadership to improve customer experience, operational efficiency, and service revenue.

Leads Product Operations for Product and Engineering, establishing portfolio planning, governance frameworks, operating cadences, performance reporting, and decision-support processes. Partners with executive and cross-functional leaders to improve prioritization, execution predictability, organizational alignment, and operational effectiveness. Oversees continuous improvement, risk mitigation, product management capability development, and the leadership and development of Product Operations teams.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Administer and improve the Salesforce platform by managing configuration changes, flows, metadata, permissions, users, security, data access, integrations, and third-party applications. Gather requirements, implement solutions, support tickets, maintain technical documentation, monitor Salesforce releases, and collaborate across teams in an Agile or Scrumban environment.

Manages administrative, financial, and back-end business operations for a remote accounting firm. Responsibilities include recordkeeping, scheduling, vendor coordination, invoicing, expense tracking, budgeting, reporting, project management, systems administration, SOP development, workflow improvement, and risk identification. The role partners with leadership to improve operational efficiency and maintain internal tools and processes.

Supports Oracle business applications by managing incidents, triaging requests, conducting root-cause analysis, resolving issues, and coordinating escalations with stakeholders, technical teams, and vendors. Analyzes business needs, documents functional and non-functional requirements, supports testing and implementation, monitors system performance, and drives application reliability and process improvements. This remote role requires residency in Arizona and is not eligible for visa sponsorship.

Serves as a liaison between business stakeholders and technical teams by gathering requirements, documenting workflows, analyzing processes, and supporting enterprise system improvements. Collaborates on solution design, testing, deployment, user acceptance testing, documentation, training, and post-implementation support. Ensures solutions align with data governance and security standards while monitoring performance and recommending enhancements.

Build and own Popmenu’s go-to-market systems across Sales, Marketing, and CX. Responsibilities include CRM architecture, account targeting, enrichment, scoring, AI-powered outbound workflows, routing, attribution, sales productivity automation, onboarding and support workflows, account health scoring, and cross-functional handoffs. The role owns system integrations, data quality, monitoring, AI guardrails, roadmap prioritization, and impact measurement.