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Top Operations Jobs in St. Louis, MO
The Digital Contact & Services Director leads data-driven strategies to enhance customer engagement through technology solutions in contact centers. Responsibilities include overseeing Cloud Contact Center operations, AI implementations, team guidance, and ensuring projects align with company goals while fostering innovation and efficiency.
The Digital Contact & Services Director will lead efforts in Data and Analytics, particularly in Contact Center AI and technology solutions. Responsibilities include managing a global data team, directing the design and development of AI-driven customer engagement solutions, improving operational efficiency and driving business growth through strategic AI implementations.
The Digital Contact & Services Manager will analyze data to provide insights for clients, lead AI development and contact center transformations, manage teams, and drive strategic outcomes using innovative data analytics solutions and emerging technologies.
The Technology Director will lead hands-on development, aligning technical execution with business goals, focusing on customer-centric solutions, building scalable products, and integrating AI technologies. This role entails collaborating with a small team to foster innovation and quickly prototype products based on user feedback while also guiding strategic technical direction.
The CX Strategist plans and executes coordinated marketing tactics across paid, earned, and owned media to achieve client KPIs. They monitor campaign performance, manage multiple projects, provide data-driven insights, and collaborate with clients and internal teams.
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As a Communication Desk Manager, you will supervise daily operations, handle escalations, improve processes, and coach employees in a collaborative environment. Expect to manage a large team and support a bustling call center focused on customer satisfaction.
The Director of Operational Risk Management is responsible for implementing a global risk framework, supporting various business functions in assessing and monitoring risks, and developing risk metrics and reports. The role involves collaboration across departments to enhance risk management practices in a global environment.
The Global Implementation Manager will lead strategic initiatives for Block's Customer Operations by managing complex projects across diverse geographies. Responsibilities include project documentation, assessing business impacts, coordinating management efforts, and presenting updates to executives. The role requires experience in fintech and collaboration with BPO providers.
The Global Implementation Manager will lead and manage the implementation of customer operations strategic initiatives on a global scale, overseeing project management efforts, creating project documentation, and presenting updates to executives. This role requires experience in fintech, project management methodology, and working with BPO providers.
The VP, Territory Distribution Leader is responsible for achieving profitability and production goals for a national territory, collaborating with business unit leaders and overseeing wholesaler distribution partners. The role involves engaging with brokers, ensuring alignment between business units, generating prospects, and managing performance indicators while also focusing on talent management and succession planning.
The Healthcare Coding Manager at Wipfli oversees coding teams, ensuring compliance with regulations and improving client outcomes through strategic guidance. Responsibilities include managing client relationships, project leadership, and enhancing coding efficiency.
The Senior Director of Public Policy will develop and manage GitLab's public policy strategy, engaging with lawmakers and regulatory authorities. Responsibilities include analyzing legislation, advising senior leadership on technology policy implications, and leading policy responses. The role necessitates collaboration across teams to influence regulatory proposals related to AI, cybersecurity, privacy, and sustainability.
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