Top Tech Jobs & Startup Jobs

Own product management for the internal Scout CSM platform, including roadmap, stakeholder alignment, sprint execution, and iteration. Drive cross-functional CS Operations projects, design scalable processes and workflows, build dashboards and operational insights, improve CSM capacity and retention, and implement AI-enabled automation. Partner with Customer Success, CX, Support, Onboarding, Product Fulfillment, and other leaders to deliver operational improvements and support adoption of new systems.

Manage SaaS renewal operations, including auto-renewals, forecasting, contract audits, renewal briefs, account research, and commercial preparation. Partner with customer success, sales, finance, and deal desk teams to improve retention and renewal execution. Gradually assume ownership of scaled and mid-market renewals, support enterprise strategies, and help build scalable renewal playbooks, tooling, and documentation. Use AI tools for research, proposals, forecasting, and customer outreach.

Lead end-to-end execution of more than 30 regional events and field campaigns across the United States and Canada. Manage event strategy, messaging, timelines, logistics, vendors, invoicing, shipments, on-site teams, lead generation, marketing assets, and inventory. Partner with sales teams on regional and account-based marketing plans, source customer testimonials and co-marketing opportunities, and travel up to 40% of the time.

Handle customer inquiries, complaints, cancellations, orders, account updates, and shipping questions across multiple systems. Research issues, identify root causes, provide solutions, retain customers through promotions, document interactions, and meet contact center performance metrics. The role also gathers customer feedback for management and follows established communication procedures and policies.

Provides post-sale customer support through email, chat, and phone, including product guidance and technical troubleshooting. Documents and escalates software issues to Engineering, maintains customer relationships, and communicates customer feedback to Product and Development teams. Supports internal and external stakeholders with product expertise while using AI tools to improve support efficiency and response quality.

Supports high-volume accounting operations by posting cash receipts, reconciling payments and bank activity, resolving discrepancies, processing refunds and chargebacks, maintaining transaction records, and assisting with audits and financial controls. Collaborates with billing, underwriting, claims, customer service, internal teams, customers, and external partners. The role requires strong accuracy, organization, analytical problem-solving, communication, and discretion when handling sensitive financial information.

Lead product strategy and roadmap for BlackLine's financial-close SaaS offerings. Guide products end-to-end from conception to launch, partner cross-functionally with engineering, design, data science, and GTM teams, leverage AI/ML to build agentic workflows, own multi-year business outcomes, influence executives, and drive high-impact product decisions and launches.

Supports AlertMedia’s organic social media program for 20 hours per week by creating graphics and short-form videos, repurposing marketing content, drafting captions, scheduling and publishing posts, maintaining the social calendar and Linktree, monitoring community channels, responding to engagement, researching audience topics, and preparing social performance reports. The role requires strong organization, copywriting, platform knowledge, and attention to detail.

Lead hypothesis-driven threat hunts across industrial control system and operational technology networks. Investigate suspicious activity, escalate high-severity alerts, configure Dragos Platform hunt profiles, develop hunting content, analyze network telemetry, and improve detection capabilities. Advise customers during critical security events, produce technical reports, create repeatable tooling, and mentor junior team members on OT protocols, adversary tactics, and threat intelligence.

Manage a named pipeline of financial advisors and advisor teams through Pontera’s initial activation phase. Lead onboarding meetings, create urgency using consultative sales methodologies, drive advisors toward onboarding five clients, conduct outbound engagement, track milestone progression, and negotiate and close asset upsell opportunities. Success is measured by rapid advisor activation, platform adoption, and commercial outcomes.