Top Tech Jobs & Startup Jobs

Own Tier 1 customer support issues from investigation through resolution in a high-volume queue. Triage and escalate tickets, coordinate with labs and service providers to resolve patient-data and lab-order issues, communicate empathetically across written and verbal channels, collaborate with product, engineering, operations, and customer success, and document solutions in the knowledge base.

Own customer security reviews, questionnaires, RFP responses, and due-diligence requests. Support SOC 2 Type II and ISO audits by coordinating evidence, auditor interactions, and remediation. Maintain security, privacy, and AI governance policies and controls, including frameworks such as ISO/IEC 42001 and NIST AI RMF. Partner with Product, Engineering, DevOps, Security, Sales, and Legal to explain cloud controls, manage customer trust requirements, and address control gaps.

Own the vision, strategy, and roadmap for payment processing, subscription billing, enterprise reporting, and revenue reconciliation. Manage payment processor relationships, define metrics, partner with Engineering and Finance, engage clients, communicate with executives, and eventually build a product management team. The role requires deep payments and billing expertise, strong analytical and stakeholder-management skills, and comfort navigating technical architecture and ambiguity.

Provides administrative, operational, and program support for employee experience, engagement, and business partner teams. Responsibilities include responding to employee and manager questions, coordinating lifecycle processes, maintaining Workday transactions and records, supporting performance and talent programs, analyzing employee feedback, and administering culture, recognition, mentorship, and engagement initiatives. The role also supports communications, events, reporting, scheduling, and cross-functional talent programs while handling sensitive information with discretion.

Build and maintain internal developer platforms, shared services, CI/CD pipelines, cloud infrastructure, observability systems, automation, and self-service tooling. Partner with engineering teams to improve development workflows, deployment reliability, operational efficiency, and developer productivity. Lead foundational technical projects from architecture through rollout and ongoing maintenance while balancing scalability, reliability, and developer experience.

Lead and scale a team of People Business Partners to act as trusted advisors to executives. Build operating models, run talent calibrations, develop managers, translate people data into recommendations, handle complex employee relations, and partner with Talent, Total Rewards, and People Ops to align people programs with business needs.

Monitor and triage security alerts, investigate logs, track vulnerabilities, support SOC 2 compliance, maintain IAM, certificates, and WAF rules, and assist with AWS administration, CI/CD deployments, and automation scripting.

Develop and execute lifecycle marketing strategies to improve customer engagement and retention across multiple products. Build and analyze multichannel experiments using email, push notifications, and in-app messaging through Braze. Partner with product, engineering, analytics, growth, creative, and design teams to integrate scalable lifecycle programs, define data requirements, optimize customer journeys, and deliver measurable campaign results.

Handles high-volume payment and refund support for business travelers by contacting hotels and vendors, obtaining receipts and folios, collecting updated payment details, issuing pre-authorization forms and virtual credit cards, resolving payment issues, and coordinating credit card reversals. Maintains accurate records and timely updates while managing multiple tasks in a fast-paced, back-office environment.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.