Top Customer Support Jobs in San Diego, CA

Handles inbound and outbound customer calls, provides information, resolves issues, processes requests, updates account records, documents interactions, and escalates complex concerns. Meets call volume, quality, response-time, and customer satisfaction targets while following scripts, privacy procedures, and company policies. Collaborates with internal departments, participates in training and quality assurance, and maintains professionalism in a high-volume call environment.

Serve as the organization’s first point of contact by answering high-volume, multi-line calls, assisting callers, routing inquiries, taking messages, and managing voicemail. Provide accurate information while maintaining professionalism and confidentiality. Support scheduling, data entry, filing, document management, and other administrative tasks. The role requires English and Spanish fluency, strong organization, multitasking, customer service skills, and proficiency with Microsoft Office and communication systems.

Answer incoming benefit-related calls from State of Texas employees and retirees; explain eligibility, coverage, and enrollment; troubleshoot issues and coordinate with vendors; document interactions; conduct trainings; maintain confidentiality; suggest process improvements to enhance service.

Provides first-line customer support through chat, email, phone, and internal channels. Logs, prioritizes, troubleshoots, resolves, escalates, and follows up on tickets while maintaining accurate customer records. Monitors system alerts, communicates updates and known issues, audits outstanding requests, and participates in after-hours on-call coverage. Supports customers using AI-powered public safety software and coordinates with technical and non-technical stakeholders.

Resolve and triage customer support tickets, monitor service queues, provide timely responses, escalate issues, and collaborate with sales, product, analysis, development, and QA teams. Support production smoke testing, identify recurring problems, maintain process and training documentation, and host meetings addressing product usage and technical challenges. The role requires strong communication, analytical problem-solving, attention to detail, prioritization, and end-to-end ownership.

Provides remote help desk and training support for Medicaid Integrity Institute participants. Manages portal access and email inquiries, troubleshoots real-time user issues, tracks requests in Jira, resolves incidents, monitors inquiry trends, and identifies process improvements. The role requires responsive customer service, clear written communication, collaboration with a remote team, and working hours aligned with Pacific Time before, during, and after training events.

Provide multi-channel customer support (phone, email, live chat); troubleshoot software and hardware issues; manage a personal support queue and escalations; collaborate with Product, Engineering, Sales, and Customer Success; and author/update Help Center articles to reduce recurring tickets. Weekend shift availability required.

Provides regional customer support for medical professionals, patients, sales representatives, and internal teams. Manages account communications, resolves ordering and reporting issues, researches escalated problems, addresses missing information, communicates delays or cancellations, and coordinates sample redraws. Maintains accurate documentation while handling protected health information and completing required compliance training. The role requires multitasking, critical thinking, de-escalation, organizational skills, and proficiency with phone and written support channels.

Provide inbound telecom customer support from a remote home office: answer calls, troubleshoot mobile and network issues, resolve billing and service inquiries, de-escalate situations, and identify sales opportunities while following quality and security standards.

Handle inbound insurance customer calls, process transactions and coverage changes, troubleshoot requests, explain policy options, create quotes, meet service KPIs, and recommend customer experience improvements. Maintain an active Personal Lines License, ensure compliance with continuing education, and independently resolve complex inquiries with accuracy, empathy, and sound judgment.