Top Customer Support Jobs in San Diego, CA

Serve as first point of contact via phone, chat, email, and portal to troubleshoot and resolve customer issues. Maintain case records, prioritize by SLA/severity, identify workarounds, and meet monthly customer satisfaction goals.

The role requires providing support to patients and clinical staff, assisting with appointments and insurance inquiries, maintaining records, and offering technical assistance for patient technologies.

Answer inbound benefit-related calls to assist employees with healthcare, retirement, and other benefits; navigate multiple systems and document interactions in a case management system; complete transactions, callbacks, and escalations; meet accuracy and timeliness standards; perform limited back-office claims and administrative tasks while following call center policies.

The Mortgage Operations Academy Associate will undergo a 90-day paid training program to develop skills in mortgage operations and customer support, leading to career opportunities in the industry.

Own and resolve complex Tier 1 customer tickets via chat, email, text, phone, and screen-sharing. Troubleshoot platform issues, follow incident response and escalation protocols, contribute to knowledge resources, surface product/process improvements, and collaborate with cross-functional teams. Maintain high customer rapport, de-escalate interactions, and support team efficiency while working a core Monday–Friday 9–6 EST schedule with occasional holiday/after-hours coverage.

Lead a remote customer support team (~30) for ed2go, overseeing daily call center operations, SLA and quality metrics, workforce management, reporting, coaching, escalations, and cross-functional improvements to enhance learner experience across phone, email, chat, and web.

Schedule and contact policyholders by phone, SMS, and email to arrange insurance appraisals, guide homeowners through the ASSIST photo-capture app, update work order statuses, meet productivity and quality goals, and escalate issues to management.

Handle eMarketplace customer inquiries (Amazon, eBay, Walmart), resolve issues on first contact including returns and website assistance, liaise across departments, use company tools/databases, meet customer service metrics, make product recommendations, participate in training, and follow company policies.

Provide empathetic, timely support to customers, resolve inquiries and issues, document interactions, and escalate complex problems to appropriate teams.

Lead and scale a new Customer Support function: build processes, SLAs, ticket routing, knowledge base, and KPIs. Manage a small support team, create dashboards, handle escalations, partner cross-functionally to drive product fixes, and use data to improve team performance and customer experience.