Top Customer Support Jobs in San Diego, CA

Provide Tier 2 technical support for Android-based POS software and hardware, troubleshooting payments, inventory, reporting, networking, and device issues. Investigate logs and system behavior, resolve escalated customer cases, and collaborate with Product and Engineering on bugs and fixes. Maintain troubleshooting documentation, assist with releases and hardware compatibility testing, and participate in on-call coverage for critical incidents.

Leads multiple global travel support teams operating 24/7. Responsibilities include developing standardized processes, improving operational scale, managing escalations, monitoring service levels and customer satisfaction, conducting root-cause analysis, coaching managers, supporting hiring and training, and reporting performance. The role requires contact-center leadership, travel industry systems experience, customer-service expertise, analytical problem solving, and flexibility for nontraditional shifts and potential weekend on-call coverage.

Manage end-to-end domestic and international corporate travel bookings using Sabre, including PNRs, ticketing, and exchanges. Resolve complex, time-sensitive travel issues, coordinate with vendors, and support independent travel advisors and clients. Maintain strong client relationships through clear communication, accuracy, organization, and high-quality service while handling high volumes of requests. Stay current on travel industry practices, regulations, products, destinations, and operating procedures.

Lead complex, high-priority customer escalations, troubleshoot Alloy platform issues, design long-term solutions, improve tooling and documentation, mentor junior engineers, participate in on-call rotation, and collaborate with Product and Engineering to influence roadmap and product quality.

Provides phone, chat, and email support to payor partner clinicians and clients. Collaborates with Customer Operations, revenue cycle management, and Engineering teams to resolve billing issues, bugs, and stakeholder roadblocks. The role requires multitasking, health insurance and billing knowledge, technical proficiency, empathy, attention to detail, and calm problem-solving in a contact center environment.

Leads Engine’s global travel and spend support operation across lodging, flights, cars, and Engine X. Owns service levels, quality, customer satisfaction, cost efficiency, escalations, Customer Advocacy, BPO relationships, and 24/7 operational coverage. Partners with Product and Engineering on automation and tooling, manages senior leaders, improves processes using operational data, and develops premium support programs and future operations leaders.

Provides timely customer service and issue resolution for payroll partners and insureds through email and platform channels. Handles policy issuance, billing and agency questions, cancellations, renewals, escalations, and complex requests while meeting service-level agreements. Builds partner relationships, advocates for customer needs, identifies process improvements, and supports onboarding, peer training, system testing, and maintenance of standard operating procedures and training resources.

Lead Headway’s customer experience operation across Agent Success, Customer Care, Programs, and Systems, managing over 100 employees and 800 partner agents. Own end-to-end support quality, performance, staffing, forecasting, costs, training, QA, procedures, systems, and AI-enabled automation. Partner with Product and R&D to improve customer experience and reduce support demand while developing a high-performing leadership team.

Provides technical product support to global capital markets clients using proprietary document management, composition, and print workflow systems. Responsibilities include gathering requirements, configuring accounts and templates, troubleshooting data and formatting issues, resolving or escalating technical problems, training clients, preparing documentation, supporting upgrades and UAT testing, and providing product feedback. Requires third-shift availability, weekend and holiday work, strong communication and organization, and 5–6 years of relevant administrative or operational support experience.

Provide technical customer support for Moov’s SDKs, APIs, and integrations through email, Slack, web forms, and in-app channels. Troubleshoot frontend and API issues, create proof-of-concept implementations, guide customers through best practices, and collaborate with Product, Engineering, and Technical Writing teams. Analyze recurring issues, improve documentation and internal tooling, and help enhance customer satisfaction and resolution times.