Top Customer Support Jobs in San Diego, CA

Lead and transform the product support function: set strategy, build and retain high-performing teams and partners, implement AI-augmented support, own metrics and escalations, and evolve the support tech stack while driving cross-functional fixes.

As Sr Manager of Customer Experience Operations at GitLab, you will lead operations teams, partner across departments, and drive process improvements in customer success and financial operations.

Provide best-in-class travel support across chat, call, and email; manage hotel, flight, car and rail bookings; maintain supplier and system knowledge; resolve issues within SLA; advise on fares, ticketing, and compliance; provide feedback to product teams and meet performance metrics.

Phone-based client advocate who assesses situations, determines eligibility for benefits/compensation, advises next steps, and navigates internal tools (Salesforce). Handles sensitive conversations with empathy, works at high volume, and is measured by client impact and performance metrics. No prior legal experience required.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Process customer orders, act as primary customer contact, coordinate with internal teams to resolve order issues, track backorders and delivery deviations, maintain account records, assist with basic sales support and administrative tasks, and follow safety and operational procedures.

Serve as the primary post-sale contact to ensure vehicle purchase satisfaction. Conduct follow-ups, address concerns, track commitments, monitor feedback and surveys, coordinate resolutions with departments, maintain records, respond via phone/text/email, and support customer experience initiatives and administrative tasks.

Provide front-line customer service for homeowners, boards, vendors and guests; manage calls, emails, gate/amenity access, scheduling, vendor coordination, invoice processing, ARC applications, mailings, newsletters and office records; maintain Tek Control and C3 platforms, prepare board packets, SOPs and reports; support onboarding, orientations, and special projects for property management.

Provide customer service and administrative support for Career Services: answer inbound/outbound calls, resolve support tickets, document inquiries for compliance, route mail/email, learn program rules and operating platforms, and provide occasional on-site support across county locations.