Top Customer Support Jobs in San Diego, CA

Provides customer support through phone, email, chat, social media, or in-person interactions. Resolves complaints, processes orders, returns, refunds, and account updates, maintains accurate CRM records, explains products and policies, coordinates with internal departments, and supports customer retention. The role requires strong communication, problem-solving, organization, patience, confidentiality, and the ability to manage high-volume requests while meeting service and quality standards.

Provides first-line technical support for Mogli’s Salesforce-based SMS and WhatsApp application through multiple communication channels. Troubleshoots and escalates client issues, configures products and basic automations, maintains Salesforce Cases, develops knowledge-base content, tests product releases, and communicates Salesforce and product changes. The role also advocates for clients, contributes to process improvements, and collaborates with support, product, engineering, and account teams in a remote environment.

Provides remote technical and customer support to dealership clients through email, SMS, and phone. Troubleshoots issues using internal documentation and tools, documents interactions and resolutions in Salesforce, escalates complex problems, and collaborates with support teams to improve service delivery. Requires CRM experience, familiarity with dealership operations and automotive tools, strong communication skills, reliable internet, and a distraction-free remote work environment in the Central or Eastern Time Zone.

Provides post-sales technical support for Telestream’s DIVA content management and video archive platform. Troubleshoots software, databases, storage, tape libraries, cloud systems, networks, integrations, and media workflows across Windows and Linux environments. Manages customer cases, SLAs, escalations, documentation, and engineering collaboration using Salesforce, Jira, and Confluence. Participates in global on-call support and contributes to knowledge-base content and customer advocacy.

Provides first-line product support for clinical and operational teams through ticket triage, troubleshooting, issue reproduction, documentation, escalation, and incident communications. Investigates application logs and dashboards, follows runbooks, identifies recurring issues, and partners with engineering and product teams on systemic improvements. Maintains quality-system records for regulated medical devices and handles privacy-sensitive patient data cases while meeting service-level targets.

Provides frontline technical support for club management software and connected technologies. Troubleshoots software, POS, hardware, configuration, connectivity, and operational workflow issues; guides technical and nontechnical clients; documents cases; prioritizes work; and escalates issues beyond Level 1 scope. The role is fully remote and supports clients through phone, email, and chat while maintaining product knowledge and service expectations.

Provide specialized technical support for accounting, payments, billing, reconciliation, reporting, and related financial workflows. Independently investigate complex cases, trace transactions across systems, identify discrepancies and risks, communicate with clients, de-escalate issues, and escalate appropriately. The role also contributes to documentation, recurring issue analysis, and improvements to Accounting and Payments support.

Moderate Udacity scholarship communities by monitoring forums, enforcing community guidelines, providing non-technical student support, encouraging engagement, reporting issues, and coordinating with Community Managers and Udacity representatives. The role requires daily online availability, including evenings and weekends, and is performed remotely as a part-time external contractor.

Handle confidential workplace and ethics hotline calls in a bilingual contact-center role. Guide reporters through structured interviews, accurately document sensitive information, maintain strict confidentiality, provide empathetic customer service, and adapt to changing schedules in a 24/7 remote operation. The role requires emotional resilience, multitasking, accurate typing, familiarity with Microsoft Office and proprietary software, and a secure home workspace.

Manage end-to-end lump-sum and limited-benefit relocation cases, advising employees on mobility benefits, relocation planning, resources, and policy compliance. Coordinate with clients, internal teams, and external suppliers; monitor case progress, resolve issues, maintain records, and communicate through phone and email. The role also supports reporting, training, operational initiatives, and continuous improvement while delivering a positive customer experience.

Provides phone, chat, and email support for e-commerce customers, answers product and purchasing questions, supports self-service and automation initiatives, identifies customer interaction trends, and assists with website updates and training course materials. The role requires clear communication, accuracy, problem-solving, flexible scheduling, and collaboration with sales, internal teams, and vendors.