Top Customer Support Jobs in San Diego, CA

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

As a Regional Support Specialist, you will assist agents with marketing, technology, and operational queries, while promoting an inclusive office culture and supporting branch activities.

Assist in the escrow process, support customer interactions, manage administrative tasks, and ensure a positive customer experience while working with the Escrow team.

The Head of Product Support will lead the Product Support organization, defining support strategies, building scalable systems, and enhancing customer experience while managing a team of support professionals.

Conduct regular quality audits of calls, messages, and documentation; evaluate adherence to protocols; provide actionable feedback; identify patterns and gaps; verify SOP compliance; support performance and engagement initiatives to maintain high-quality operational workflows.

The role involves providing high-level customer service, updating patient accounts, monitoring requests, and assisting IT with access issues.

The Senior Quality Assurance & Training Manager will manage QA and training programs for customer support teams, leveraging analytics and AI to improve processes and performance.

The Claims Representative investigates claims related to property, auto, or general liability, evaluates coverage and damages, and ensures excellent customer service throughout the claims process.