Top Customer Support Jobs in San Diego, CA

Lead and develop a claims team to deliver excellent customer service. Mentor associates, resolve escalations, monitor KPIs, ensure regulatory compliance, implement process improvements, and collaborate cross-functionally. Requires onsite support and schedule flexibility including nights and weekends.

Provide high-volume, frontline support via phone, live chat, and email for Patriot's payroll and accounting software. Troubleshoot customer issues, document interactions, relay feedback to product teams, and learn product and payroll fundamentals through an eight-week training program.

Provide global escalation support, resolve customer tickets, communicate effectively, and maintain updated partner data while meeting KPIs.

Remote Customer Service Representative supporting the Driven Claims Team. Respond to customer inquiries by phone and email, open and manage tickets, resolve or escalate damage claim issues, follow scripts and procedures, use Microsoft Office, prioritize workload, and participate in team meetings to improve processes.

The Vice President of Customer Operations leads strategic initiatives to enhance customer care and operational performance through digital transformation and cross-functional collaboration.

Serve as first point of contact for pre-settlement funding applicants in a high-volume inbound call center. Answer ~75-80 calls/day, collect and document applicant information, guide intake/onboarding, use CRM, meet sales/quality/productivity targets, follow scripts and compliance, and collaborate with internal teams.

Investigate and resolve customer production issues by analyzing SQL, data feeds (HL7/CSV), and Python code. Communicate status and root cause to customers, collaborate with Data Engineering and Product teams, document tickets in Jira, validate fixes with queries, and contribute to knowledge base and troubleshooting playbooks.

Performs follow-up communications with clients or stakeholders, schedules and confirms appointments, documents interactions, escalates issues to internal teams, and helps ensure timely resolution and customer satisfaction. Works within company processes and tools to track status and outcomes.

Supervise day-to-day onboarding call center operations, enforce quality standards, conduct audits/calibrations, coach staff, manage workflows and schedules, drive continuous improvement, and collaborate across teams to ensure excellent member experiences.

Perform Remote Online Notarizations in accordance with state laws, verify signer identity, maintain records, deliver professional customer service, coordinate scheduling, and support multilingual clients (with interpreters when allowed).