Top Operations & Support Jobs in San Diego, CA

Provide bilingual customer support across phone, in-person, and online channels; resolve routine to complex inquiries, process orders/payments, document outcomes, identify trends, and escalate issues. Maintain product and policy knowledge and may support events, sales reps, claims processing, and occasional overnight travel depending on line of business.

Manage complex liability claims end-to-end: investigate coverage and liability, set reserves, authorize payments, coordinate litigation and subrogation, prepare reports, and mentor junior staff.

The VP of Operations oversees all operations for Appliance Business Units, ensuring revenue growth, customer satisfaction, and leading multidisciplinary teams. Responsibilities include strategic planning, performance monitoring, process improvement, financial management, and fostering a customer-centric culture.

Provide intermediate technical support for physical security systems (access, burglary, fire, video) via phone/email/workflow. Troubleshoot and program PC-based hardware, validate configurations, document as-builts and system records, escalate complex issues, and train end users. Maintain department databases, knowledge articles, and remote connection utilities.

Lead IT operations for a multi-site ambulatory surgery network, managing infrastructure, clinical and business systems, security and compliance, service desk, vendor relationships, and IT budgeting. Ensure uptime, drive integrations and migrations, execute DR/BC plans, and report operational metrics while partnering with the CIO on strategy and roadmaps.

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Design, scale, and optimize end-to-end go-to-market processes across Sales, SDRs, and Marketing. Lead cross-functional initiatives to reduce friction, improve lead-to-opportunity workflows, translate strategy into executable plans, document current and future state, support systems enhancements (UAT, ticketing, release readiness), and drive prioritized revenue-impacting changes using data and stakeholder collaboration.

Provide high-quality reference and instruction services to undergraduate, graduate, and doctoral students via multiple channels; develop synchronous and asynchronous library instruction; support collection development and subject resources; conduct assessment and outreach; serve as liaison to assigned programs; design faculty research support tools; participate in committees and professional organizations.

Serve as the front-line Intake receptionist for a personal injury law firm: answer and direct calls, manage deliveries, maintain office inventory and cleanliness, perform routine administrative tasks (printing, scanning, mailing), upload and file documents, and coordinate office maintenance while communicating with management.

Own the CRM and surrounding GTM systems strategy, architecture, and roadmap. Define data models, set governance and access controls, translate cross-functional requirements into prioritized platform design, run vendor evaluations and build-vs-buy decisions, and lead executive-facing business cases for major CRM/platform changes.