Top Operations & Support Jobs in San Diego, CA

Own the end-to-end major incident lifecycle: act as incident commander for Sev-1 events, improve MTTR and on-call practices, run blameless postmortems, drive reliability metrics and roadmaps, manage incident communications and status updates, and define incident operating models, runbooks, and severity frameworks.

Design, scale, and optimize end-to-end go-to-market processes across Sales, SDRs, and Marketing. Lead cross-functional initiatives to reduce friction, improve lead-to-opportunity workflows, translate strategy into executable plans, document current and future state, support systems enhancements (UAT, ticketing, release readiness), and drive prioritized revenue-impacting changes using data and stakeholder collaboration.

Provide high-quality reference and instruction services to undergraduate, graduate, and doctoral students via multiple channels; develop synchronous and asynchronous library instruction; support collection development and subject resources; conduct assessment and outreach; serve as liaison to assigned programs; design faculty research support tools; participate in committees and professional organizations.

Serve as the front-line Intake receptionist for a personal injury law firm: answer and direct calls, manage deliveries, maintain office inventory and cleanliness, perform routine administrative tasks (printing, scanning, mailing), upload and file documents, and coordinate office maintenance while communicating with management.

Own the CRM and surrounding GTM systems strategy, architecture, and roadmap. Define data models, set governance and access controls, translate cross-functional requirements into prioritized platform design, run vendor evaluations and build-vs-buy decisions, and lead executive-facing business cases for major CRM/platform changes.

Support the Certification Review Team with administrative and client services, perform data entry and database maintenance, assist certification staff, complete limited technical review tasks (product/label reviews, intake, annual updates), communicate with clients about USDA NOP compliance, and ensure timely completion of assigned workloads.

Provide technical support and debugging for Web3 customers, reproduce issues, write scripts to diagnose problems, manage refunds/Stripe, document processes, and translate escalations into actionable items for engineers.

Lead the Digital User Experience team to maintain and improve endpoint platforms and cloud services (M365, Azure, AWS), drive digital transformation, manage projects, SLAs, KPIs, vendor relationships, and ensure compliance (HITRUST/HIPAA) while implementing automation, DevOps, and ITIL best practices.

Lead enterprise incident response for high-impact P1/P2 events, coordinate cross-functional recovery, mature incident and service management practices, drive automation and ServiceNow improvements, ensure regulatory and audit alignment, run post-incident reviews, and mentor teams to improve operational resilience and reduce recurring outages.

Oversee daily e-file team operations, optimize workflows, set and track KPIs, supervise hiring/onboarding, train and develop team leads, manage scheduling and performance, ensure policy and regulatory compliance, and coordinate process improvements with management.