Top Operations & Support Jobs in San Diego, CA

Manage a caseload of routine to moderately complex insurance claims from investigation through resolution. Determine liability/compensability, assess damages, set and adjust reserves, negotiate settlements within authority, coordinate with claimants, policyholders, appraisers, attorneys, and refer to subrogation or Special Investigations Unit as appropriate.

Manage and support enterprise Windows and Linux server environments, Active Directory, virtualization (VMware), identity services (Azure AD), backup/recovery, endpoint management, and security. Troubleshoot escalations, automate tasks with scripting, support cloud/hybrid initiatives, and collaborate with IT teams for operational efficiency and compliance.

Lead quality control and assurance for Compliance Operations, perform AML process reviews (KYC, transaction monitoring, screening), drive process improvements, partner with stakeholders and vendors, deliver quality reporting and scale the quality program.

Lead administration and optimization of enterprise Windows, Linux, and macOS systems; design and support cloud, identity, endpoint, and collaboration platforms; automate operations; troubleshoot complex infrastructure issues; manage upgrades, asset lifecycle, incident response, and mentor junior admins. Participate in on-call rotation and cross-team projects.

Participate in a multi-year IT rotation program across software development, QA, system administration, cybersecurity, analytics, infrastructure, and client support. Gain technical foundation, product knowledge, and enterprise perspective through hands-on assignments and cross-functional exposure. Relocate to San Diego and prepare for placement in a long-term IT role.

Provide client service and operational support to Private Client Advisors: process account openings, money movements and trades; assist with client relationship maintenance, performance reporting, KYC/risk procedures, compliance documentation, and lead generation support while prioritizing daily tasks and fostering team culture.

Manage LiveDesign implementation projects and ensure customer success with the Schrodinger Platform by collaborating with internal teams and representing customer needs in product development.

Provide front-line support for retail active trading platform, managing client inquiries via phone, handling onboarding, and escalations to trade desk specialists.

Lead operational risk activities for Global Customer Service & Operations in South America. Maintain GRC data in OpenPages, execute risk assessments and control reviews, produce risk reporting, support issue identification and control metrics, partner with stakeholders and corporate functions, and evaluate AI tool opportunities to improve risk operations. Spanish fluency required.

Provide end-to-end customer support via phone and digital channels, resolving complex policy, coverage, billing, and service issues. Use AI-guided tools and CRM systems, validate AI-generated summaries, document interactions per privacy and regulatory rules, escalate when needed, and contribute to process improvements and ongoing training.

Lead strategic design and day-to-day delivery of Short-Term Disability and Absence Management claims for Jumbo Accounts (50k+ lives). Build and run a dedicated operating model, manage vendors/offshore teams, oversee performance, compliance, budgets (~$10M+), client relationships, and large implementations. Drive workforce planning, analytics/KPIs, continuous improvement, and talent development to ensure scalable, compliant, and client-centric claims operations.

Provide high-volume inbound/outbound customer support during evening and overnight hours; document contacts, originate and assign service transactions, coordinate towing and vendor scheduling, support dispatching, and maintain professional customer rapport.

Provide high-volume inbound/outbound call support for fleet maintenance, document interactions, initiate and assign service requests, coordinate towing and vendors, and maintain professionalism during second-shift or overnight schedules.