Top Operations & Support Jobs in San Antonio, TX

Supports members by handling personal and lifestyle-related tasks, including researching vendor availability and pricing, contacting businesses, organizing information in Google Sheets, creating calendar invites, and sourcing gifts. The role works with copilots, operations teams, vendors, and businesses rather than directly communicating with members initially. Requires strong organization, communication, web navigation, problem-solving, scheduling flexibility, and computer skills.

Advises online students on tuition payment plans, financial aid options, and application procedures. Collects and verifies documentation, maintains accurate student records, and ensures compliance with federal and university policies. Collaborates with internal departments, counsels students regarding balances and financing solutions, responds to inquiries, and supports registration and retention initiatives. The role requires strong communication, problem-solving, attention to detail, computer skills, and availability for evening or weekend schedules.

Leads the Business Process Team and operational improvement initiatives for insurance agency functions. Oversees user access and system administration, develops and documents business processes, coordinates training and workflow rollouts, manages projects, and ensures processes align with organizational goals. Requires insurance agency or brokerage experience in Property and Casualty, agency operations expertise, Microsoft Office proficiency, leadership experience, and strong organization. Project management experience and a P&C license are preferred.

Coordinates executive calendars, travel, meetings, board support, presentations, communications, recruiting logistics, events, vendors, expenses, files, and follow-up. The role requires strong organization, communication, judgment, discretion, independence, technology comfort, and a service mindset. It also offers exposure to leadership, customers, hiring, people operations, and broader business initiatives, with opportunities to grow and take on additional responsibilities.

Leads high-impact strategic initiatives within the Office of the CEO, including annual planning, OKRs, acquisition due diligence and integration, market expansion, pricing, partnerships, fundraising, and growth planning. Partners with executive leadership to develop actionable insights, align cross-functional teams, manage sensitive projects, and deliver measurable business results in a fast-paced environment.

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Performs automated and manual Section 508 remediation for reports, documents, PDFs, presentations, multimedia, and digital assets. Formats materials using Microsoft Office templates and standards, tests interfaces with screen readers and keyboard navigation, and ensures compliance with WCAG accessibility requirements. Coordinates workflows, tracks project progress, manages multiple deliverables, and meets strict deadlines while collaborating with internal teams and supporting government contract requirements.

Provides technical support for veterinary diagnostic connectivity, point-of-care blood analyzers, information systems, and integration issues. Troubleshoots customer problems, documents calls, manages product returns and replacement orders, develops fault-isolation procedures, and trains customers and internal teams. Supports veterinary practices, laboratories, and academic settings while coordinating with engineering, quality, repair, product management, sales, and customer service teams. Some travel and occasional physical activity are required.

Provide empathetic email and phone support to healthcare platform members. Investigate app, device, and account issues; resolve tickets; manage escalations; document cases; protect HIPAA-regulated information; and communicate proactively with members and internal teams. Monitor support metrics, identify recurring issues, suggest process improvements, and use approved AI tools responsibly to improve support workflows.

Lead the Special Investigations Unit by managing investigators, complex insurance fraud cases, compliance, regulatory reporting, partnerships with law enforcement and internal teams, vendor relationships, analytics initiatives, and performance metrics. The role includes hiring, coaching, succession planning, training, audit support, and developing fraud detection and prevention strategies across the organization.