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Who We Are
Post University is a thriving organization with an unfolding, amazing success story centered on one mission – changing the lives of its students and associates. Our approach is simple, authentic, and unique. At Post University, each day begins and ends with demonstrations of behaviors that reflect our culture and way of life. Every day, our team of passionate professionals embraces a culture that celebrates bold ideas, supports individual growth, and puts our students at the heart of everything we do.
For more than 130 years, Post University has been dedicated to student success, serving thousands of learners across our online, main campus, undergraduate, and graduate programs. We value diverse experiences and perspectives and seek individuals who are passionate about contributing to a collaborative and student‑focused community.
Due to Post-specific operational and administrative considerations, the position is not approved to be performed in Alaska, California, Hawaii, or New York. Candidates must be physically located and perform their work from an approved state.
Post University currently offers the option to work remotely in this position. Candidates must plug their equipment into their home router (a 50-foot Ethernet cable will be provided by Post). No wireless connections are supported. The home Internet minimum requirements are a download speed of 25 Mb, an upload speed of 15 Mb, and a ping rate of less than 60. Upload speed is essential for maintaining a consistent audio connection in the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) Candidates whose home network speed does not meet the minimum requirements can independently contact their ISP to upgrade their service before their confirmed start date.
Whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace free from noise or distractions.
Pay: $45,000/annually; $21.64 hourly
Schedule: 40 hours per week. Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Various schedules are available based on business requirements. Occasional overtime may be available with prior manager approval and at the manager's discretion.
POSITION SUMMARY:
The Financial Aid Advisor supports online learners through the tuition and financial aid process. This remote role is responsible for guiding students through payment options, collecting documentation, and ensuring compliance with federal and institutional policies. The ideal candidate will demonstrate exceptional customer service, problem-solving skills, and a commitment to student success and retention.
Essential Responsibilities:
- Advise students on tuition payment plans, financial aid options, and application procedures.
- Collaborate with internal departments (Admissions, Student Accounts, Registrar, Advising) to support student financial needs.
- In collaboration with the packaging specialist, collect and verify financial aid documentation to complete student files.
- Maintain accurate records and perform timely data entry in university systems.
- Counsel students with high balances or delinquent accounts to identify additional financing solutions.
- Respond promptly to student inquiries and follow up to ensure resolution.
- Participate in student registration and retention initiatives.
- Stay current with federal financial aid regulations and university policies.
- Attend training sessions and contribute to continuous improvement efforts.
- Maintain a minimum of 80% “ready time” on inbound phone queue.
Minimum Qualifications & Competencies:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Associate’s degree or equivalent experience.
- Possess a thorough understanding of Title IV funds, regulations, and eligibility requirements.
- Excellent phone, email, and face-to-face communication skills; maintains a positive attitude.
- Proven ability to work effectively with all members of the financial aid team to improve student experience.
- Excellent computer skills; able to use Microsoft Office products and university systems.
- Exceptional problem-solving skills and attention to detail
- Energetic and goal-oriented; strong interest in working in a fast-paced environment that requires multitasking.
Additional information (if applicable):
- Must be in good standing on all federal student loans to access NSLDS.
Candidates must be available to work schedules that may include evening and/or weekend hours, depending on operational needs. Various schedules are available based on business requirements. Occasional overtime may be available with prior manager approval and at the manager's discretion.
Skills Required
- Associate's degree or equivalent experience
- Thorough understanding of Title IV funds, regulations, and eligibility requirements
- Excellent phone, email, and face-to-face communication skills
- Ability to work effectively with financial aid team members to improve student experience
- Excellent computer skills and ability to use Microsoft Office products and university systems
- Exceptional problem-solving skills and attention to detail
- Energetic and goal-oriented, with ability to multitask in a fast-paced environment
- Must be in good standing on all federal student loans to access NSLDS
Post University Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Post University and has not been reviewed or approved by Post University.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, and vision plans along with supplemental options such as accident and critical illness coverage. Additional health-related supports like FSAs, dependent care accounts, and an assistance program are also included.
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Retirement Support — Retirement offerings include both Traditional and Roth 401(k) plan options alongside life and accidental death & dismemberment insurance. This combination supports longer-term financial planning beyond base pay.
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Wellbeing & Lifestyle Benefits — Lifestyle benefits include tuition assistance for associates and immediate family members, plus extras like pet insurance and various discount programs. Flexibility in time and location is also highlighted as a meaningful non-cash benefit.
Post University Insights
What We Do
Based in Waterbury, Connecticut, since 1890, Post University is known for its innovation and focus on providing every online and on-campus student an extraordinary educational experience with an unmatched level of personalized support. Among the first in the nation and the first in the State of Connecticut to offer full degrees online, Post fuels the personal aspirations and career goals of its students with inventive and robust learning technologies that deliver in-demand undergraduate and graduate degree programs, small class sizes, individual attention, and customizable degree concentrations. Respected for its Honors Program, NCAA Division II athletics, and pioneering role in online education for more than 20 years, Post University is licensed by the State of Connecticut through the Office of Higher Education and is accredited by the New England Commission of Higher Education (NECHE). The following degree programs offered by the Malcolm Baldrige School of Business are programmatically accredited by the Accreditation Council for Business Schools and Programs (ACBSP): Associate of Science – Accounting, Marketing, Management; Bachelor of Science – Accounting, Business Administration, Finance, Management, Marketing, Sport Management; Master of Science – Accounting; Master of Business Administration (MBA). Post is ranked among the best by U.S. News & World Report. Learn more about how Post Makes It Personal™ by visiting www.Post.edu. For useful consumer information go to http://post.edu/consumer-information.
