Top Operations & Support Jobs in San Antonio, TX

Provides high-volume inbound and outbound customer support for financial products in a call center environment. Handles customer needs empathetically, resolves conflicts, navigates multiple computer systems, explains solutions, follows regulatory procedures, and escalates non-routine issues. Requires strong communication, multitasking, problem-solving, adaptability, computer literacy, and a high school diploma or GED. Work schedules may include evenings, weekends, or night shifts.

Provides remote customer support for Moen products through phone, chat, and email. Diagnoses product issues, guides customers through troubleshooting and installation, determines warranty resolutions, documents interactions, and manages escalations. The role requires empathetic communication, critical thinking, multitasking, system navigation, and professionalism in a high-volume environment. New hires complete four weeks of required training and then work a rotating Monday-Friday schedule.

Supports business and consumer banking customers with deposit account fulfillment, account-opening documentation, ownership verification, inquiries, complaints, and complex problem resolution. Researches customer issues across multiple systems, provides accurate solutions, escalates non-routine matters, and recommends appropriate products and services. The role also supports less experienced representatives and requires completion of a seven-week training program.

Drive complex cross-functional initiatives, identify operational opportunities, build scalable workflows, analyze data, and deliver measurable improvements. The role owns initiatives from scoping through execution, coordinates stakeholders without formal authority, designs scalable systems and processes, and provides structured recommendations to support pod and organizational priorities.

Support the Chief Product Officer and Chief Technology Officer by managing calendars, travel, communications, meetings, events, and confidential priorities. Lead the Pakistan-based technical executive assistant team supporting Product and Technology leadership, establishing service standards, coverage models, and development paths. Coordinate across time zones, maintain organizational documentation, anticipate executive needs, and assist with special projects and cross-functional initiatives.

Lead and manage the ServiceNow CMDB and ITOM programs to ensure a single source of truth for assets and services. Oversee CMDB design, data quality, CSDM alignment, Discovery and Service Mapping, ITOM roadmap, reporting, governance, and stakeholder engagement. Manage cross-functional teams, enforce code standards, and drive continuous improvement to meet business and operational needs.

Leads complex, cross-functional business operations and strategy initiatives from concept through measurable execution. Responsibilities include analytical modeling, SQL-based analysis, operational planning, performance measurement, mechanism design, stakeholder alignment, executive communication, and independent project ownership. The role drives strategic projects, launches initiatives, and improves scalable business processes in a remote-first mental healthcare company.

Verifies life and health insurance applications through outbound calls, documents information for underwriting, explains application procedures, completes paperwork, updates quality assurance records, transfers calls, and meets departmental KPIs. The role requires strong customer service, accurate data entry, multitasking, organization, computer proficiency, and preferably bilingual English-Spanish communication. This is a part-time remote position.

Owns Microsoft alliance operations across partner funding, Marketplace transactions, co-sell workflows, data quality, compliance, reporting, and executive business reviews. Coordinates Sales, Finance, Marketing, Deal Desk, and Microsoft stakeholders while improving processes, automation, funding utilization, transaction efficiency, and operational controls. Builds dashboards and translates partnership data into leadership insights. The role requires hands-on Microsoft partner ecosystem experience and strong analytical, organizational, communication, and commercial operations skills.

Leads Professional Services operations by building scalable planning, forecasting, capacity, resource management, delivery, financial, and reporting processes. Partners with Finance, Sales, Customer Success, Engineering, and Delivery to improve PSA, CRM, time-tracking, automation, service pricing, revenue recognition, and go-to-market alignment. Provides leadership visibility into pipeline, staffing, utilization, project economics, margins, and growth while driving operational maturity across distributed services organizations.