Top Operations & Support Jobs in San Antonio, TX

Manage customer support work queues within SLA standards, respond to requests through email, letters, and telephone, prepare campaign and operational reports, resolve process issues, and identify efficiency, quality, and compliance improvements. The role also involves participating in training, following company procedures, and escalating issues to leadership.

Handles high-volume inbound fraud-related customer calls for financial products, providing empathetic support, gathering information, resolving issues, and explaining solutions. The role requires fluent English and Spanish, accurate multitasking across computer systems, adherence to regulatory procedures, and effective judgment in complex interactions. Employees must work assigned evening or weekend schedules and attend scheduled training.

Manages, investigates, evaluates, and resolves attorney-represented and litigated auto and homeowners bodily injury claims. Responsibilities include assessing coverage, liability, damages, reserves, suspicious claims, and subrogation opportunities; negotiating settlements; coordinating with policyholders, claimants, witnesses, counsel, and internal resources; preparing trial reports; attending legal proceedings; managing counsel billing; and maintaining comprehensive claim files.

Supports real estate asset managers and fiduciary account administration for high-net-worth clients. Responsibilities include researching complex account issues, processing real estate transactions and distributions, completing compliance documentation, reviewing risk reports, identifying process improvements, and interacting with internal and external customers. The role requires independent judgment, collaboration, strong organization, complex transaction processing, and adherence to risk and compliance requirements.

Own operations for a healthcare payments promotions platform, including maintaining Approved Product Lists across retailers, resolving platform issues, collaborating with product and analytics teams, monitoring metrics, optimizing workflows, and presenting strategies and business reviews to leadership.

Manage catastrophic and large-loss workers’ compensation claims from setup through closure. Responsibilities include investigations, compensability decisions, reserving, statutory benefit administration, litigation management, settlement negotiation, structured settlements, Medicare Set-Asides, and exposure mitigation. The role provides claim guidance to agents and customers, presents large-loss updates, attends mediations and trials, mentors junior adjusters, and improves claims processes and protocols.

Own marketing and partnerships operations infrastructure, including HubSpot workflows, lead routing, scoring, attribution, lifecycle management, campaign tracking, Salesforce integrations, and PartnerStack administration. Improve funnel efficiency, pipeline hygiene, lead conversion, and channel ROI through automation, reporting, forecasting, and data governance. Collaborate with Marketing, Partnerships, Sales, Customer Success, Business Systems, and Analytics teams to implement scalable revenue processes.

Chief of Staff to the Enterprise GM, responsible for developing multi-year strategies, aligning executives and functions, improving operating models and governance, and leading complex organizational transformation. The role provides executive counsel, synthesizes cross-functional insights, guides resource allocation, strengthens collaboration, and addresses systemic organizational challenges. Success requires strategic thinking, operational excellence, organizational design expertise, executive presence, and experience driving results in B2B, preferably SaaS, revenue organizations.

Supports the Customer Experience department by streamlining processes, coordinating cross-functional projects, executing deliverables, maintaining recurring compliance-related work, and fostering collaboration across Services, Success, and Support teams. The intern will receive onboarding, mentorship, routine check-ins, and exposure to multiple teams and stakeholders while working remotely during a 14–16-week term.

Leads the L1 client support function, managing support associates, ticket triage, SLA tracking, escalations, access provisioning, client communications, and support metrics. Drives process improvements through automation, standardized workflows, alerting, and knowledge-base development. Partners with Client Success, Product, Engineering, and QA to resolve issues and improve the client support experience.