Top Operations & Support Jobs in San Antonio, TX

Handle complex fraud and claims cases for new account originations: authenticate customers, investigate and decision claims, deescalate sensitive issues, oversee multiple case types, identify process improvements, coach junior staff, and interact with internal teams and external parties to prevent and resolve fraudulent activity.

Guide customers via inbound and outbound calls to activate Xumo streaming devices and Spectrum services. Troubleshoot activations and internet setup, manage escalations, meet performance targets, resolve complaints, and share best practices with the team.

The Claims Analyst manages complex cargo claims, ensuring financial integrity, compliance, and operational efficiency, while mentoring junior staff and maintaining external relationships.

The Compliance Reporting Program Manager will coordinate compliance and regulatory reporting initiatives, manage workflows, and drive cross-functional collaboration for accurate and timely reporting.

Lead the Patient Group's business operations: define strategy and operational frameworks, partner with Product/Engineering/Data to set priorities and roadmaps, align cross-functional stakeholders, and hire/mentor a lean ops team to scale patient acquisition, core experience, growth, and partnerships.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

The AVP, Innovation & Support Manager oversees projects in Residential Lending, ensuring compliance and operational efficiency while managing the Support team.

Lead strategy, execution, and growth of non-sports prediction markets (crypto, politics, finance, tech, culture). Own operational processes, launch and monitor markets at scale, optimize performance metrics (engagement, retention, volume, revenue), and partner cross-functionally to drive business outcomes using data-driven decisions and trend identification.

Provide high-volume, phone-based technical support and real-time troubleshooting for hardware, software, network, and access issues. Create and manage incidents in ServiceNow or similar ITSM tools, escalate complex problems, collaborate with internal teams, and recommend process improvements while maintaining security, data privacy, and excellent customer service in a remote workspace.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.