Top Operations & Support Jobs in San Antonio, TX

Provide empathetic customer support for everyday banking via phone, text, chat, and video; resolve routine inquiries, escalate complex issues, follow policies and multiple systems, and meet call center metrics.

Provide executive-level administrative support including complex calendar management, call screening, coordinating domestic and international travel, organizing meetings and events, processing invoices and T&E, assisting with onboarding/offboarding, maintaining departmental documents, drafting high-quality communications, and editing presentations and spreadsheets.

Manage, investigate, and resolve attorney-represented auto and homeowners bodily injury claims. Evaluate coverage, liability, and damages; prepare for trials; work with counsel; maintain reserves, files, and billing for outside/in-house counsel; identify SIU and subrogation opportunities; provide claimant and policyholder communication.

Make outbound and inbound calls to activate Spectrum services and Xumo streaming devices. Guide customers through setup and troubleshooting, resolve complaints, manage escalations, meet performance targets, and share best practices with the team.

Provide executive and team administrative support for the VC-25B program: manage schedules, coordinate domestic and international travel and expenses, maintain communications and office resources, order supplies, and support cross-functional teams. Position is onsite and requires eligibility for U.S. security clearance.

The Claims Analyst manages complex cargo claims, ensuring financial integrity, compliance, and operational efficiency, while mentoring junior staff and maintaining external relationships.

Provide after-hours and weekend travel support: monitor channels, handle flight/hotel/transport disruptions, rebook travel per SOPs, escalate high-impact issues, document actions, and hand off unresolved items to weekday Logistics.

Lead and coach a team of Complaint & Litigation Specialists to log, research, and resolve complaints and grievances. Manage team inventory, workflows, and performance, build cross-functional partnerships, ensure compliance with regulatory requirements, and drive timely, accurate case closures.

The Deal Desk Analyst will manage deal support, ensure accuracy in contracts, improve processes, and translate operational issues into solutions.

Lead and oversee all Bermuda operations for Coinbase, including outsourced vendors, regulatory and banking interactions, operational resilience, incident response, SLA and supervision frameworks, and first-line defense activities like launch assessments, audits, and regulatory examinations.