Top Operations & Support Jobs in San Antonio, TX

Handles high-volume inbound and outbound customer calls related to credit card fraud. Gathers information, documents outcomes, explains next steps, navigates multiple systems, follows regulatory procedures, and resolves sensitive interactions with accuracy, empathy, and sound judgment. Requires adaptability, strong communication, multitasking, and the ability to work independently and collaboratively in an evolving contact-center environment.

Handles high-volume inbound calls from customers regarding financial products and fraud-related needs. Provides empathetic, accurate support; gathers information, explains solutions, navigates multiple computer systems, follows regulatory procedures, and escalates nonstandard issues. The role requires fluent English and Spanish, strong communication and judgment, multitasking ability, adaptability, and a customer-focused approach in a fast-paced call center environment.

Provides internal customer and branch employee support through inbound calls, policy and procedure guidance, transaction assistance, and first-contact resolution. Reviews complex consumer banking support issues, escalates non-routine questions, maintains accuracy and risk controls, and recommends process and documentation improvements. The part-time hybrid role requires 27.5 hours weekly and completion of seven to eight weeks of paid training in San Antonio, Texas.

Provides administrative support for hotel department operations, including word processing, data entry, filing, copying, telephone and email communications, correspondence, guest interactions, manager travel bookings, and special projects. The role requires professionalism, responsiveness, organization, integrity, teamwork, accountability, and a strong hospitality orientation.

Manage temperature-controlled and perishable cargo claims from filing through resolution. Investigate freight losses, negotiate settlements, coordinate salvage or disposal, validate documentation, reconcile claim finances, monitor cold-chain compliance, and track risk trends. Partner with sales, legal, carriers, customers, and operational risk teams while maintaining accurate records and escalating complex or litigated claims.

Manages high-risk, complex customer escalations from initial contact through resolution across phone, chat, and email. Evaluates customer, legal, financial, operational, and reputational risks; prepares executive and regulatory communications; coordinates with Legal, Finance, and cross-functional teams; and exercises independent judgment on exceptions and reimbursements. Identifies root causes, recurring trends, and process improvements while using AI tools to improve resolution efficiency and customer retention.

Manage sales strategy and revenue operations for Motive’s Strategic segment. Partner with sales leadership on forecasting, pipeline management, QBRs, territory design, reporting, analytics, and business cadences. Build tools using Salesforce, Snowflake, Hex, spreadsheets, AI agents, and workflow automation. Lead cross-functional initiatives, optimize sales productivity, support distributed analytical teams, and advise leadership on performance, deal velocity, and account potential.

Processes life insurance policy reinstatements by reviewing eligibility, completing transactions, tracking work, and confirming successful processing. Provides clerical support to the Customer Retention Department, prepares weekly status reports, communicates progress and concerns, and completes related administrative tasks. The role requires accurate processing across multiple systems, adherence to procedures, deadline management, and collaboration with clerks, analysts, and management.

Provide high-volume, phone-based technical support and first-line resolution for hardware, software, networking and access issues. Log and track incidents in ServiceNow/ITSM, escalate complex problems, suggest process improvements, and maintain security and confidentiality while working from an approved remote workspace on a set evening/weekend schedule.

Provides enterprise technology support through phone, ticketing, and potentially chat channels. Troubleshoots hardware, software, network, access, and application issues; manages incidents and escalations; documents resolutions in ServiceNow or similar ITSM tools; analyzes trends and operations data; supports knowledge management, training, process improvement, and automation; and coaches junior analysts while maintaining customer service, security, and confidentiality standards.

Owns the Member Services knowledge base and end-to-end member journey documentation. Establishes knowledge governance, taxonomy, review cycles, and health reporting; maps cross-functional processes and policies; partners with business and product teams to identify operational pain points and product opportunities; and ensures product changes are reflected across member-facing documentation. The role requires influencing stakeholders without direct reports and supporting both human and AI-enabled service tools.

Manage DraftKings Rewards loyalty program operations by monitoring KPIs, analyzing player behavior and program economics, validating data, and recommending improvements. Coordinate testing, launches, and issue resolution for program enhancements while partnering with Analytics, Finance, and Loyalty Operations. Build data-backed business cases, improve reporting and workflows through AI and automation, and communicate recommendations to leadership.