Top Operations & Support Jobs in San Antonio, TX

Investigate and resolve customer fraud and claims cases in a high-volume call center. Review account activity and transactions, identify fraud indicators, document findings, apply risk and regulatory requirements, and determine timely resolutions. Representatives communicate with customers during sensitive or escalated interactions, manage individual caseloads, collaborate with internal teams, and balance customer experience, accuracy, and risk mitigation across voice and non-voice channels.

Leads Credit Services customer support by resolving complex and escalated inquiries, troubleshooting billing issues, supporting managers with daily oversight, monitoring and training team members, identifying process improvements, and improving customer satisfaction. The role requires strong communication, problem-solving, organization, and multitasking skills, along with knowledge of ICOMS and CSG billing systems. Some travel is required, and bilingual Spanish capability is indicated by the title.

Coordinates group air travel programs from intake and setup through post-event follow-up. Serves as a liaison among clients, travel advisors, and internal teams; manages timelines, documentation, bookings, traveler activity, arrivals, departures, reports, quality control, and stakeholder updates. Requires three or more years of travel-industry experience, GDS or self-booking tool proficiency, Microsoft Office skills, strong communication, and multitasking abilities.

Provides administrative support for hotel department operations, including word processing, data entry, filing, copying, telephone and email communications, correspondence, guest interactions, manager travel bookings, and special projects. The role requires professionalism, responsiveness, organization, integrity, teamwork, accountability, and a strong hospitality orientation.

Lead Rula’s provider growth strategy and execution, including supply-side acquisition, activation, retention, growth modeling, unit economics, funnel analytics, and cross-functional go-to-market alignment. Partner with executive leadership to expand care capacity, build a scalable operating system, and establish performance metrics. Initially operate as a strategic individual contributor, then build and mentor a dedicated Strategy and Operations or GTM team.

Participates in a structured rotational IT program supporting digital transformation, enterprise technology, data, process improvement, and project delivery initiatives. Responsibilities include project planning, tracking, reporting, process analysis, documentation, dashboard development, testing, change management, stakeholder communication, data review, automation, prototyping, and translating business needs into technology solutions.

Provide first-tier remote customer support via phone, email, and written correspondence; resolve inquiries promptly, meet quality and performance metrics, handle escalations, and follow operational standards and schedules.

Supports and optimizes Dropbox’s legal operations infrastructure, including workflows, legal technology, reporting, knowledge management, vendor engagements, and process automation. The role manages systems such as JSM, Confluence, Ironclad, and legal AI tools; coordinates with Legal, IT, Finance, Procurement, and Compliance; supports platform rollouts and user training; translates business needs into configurations; and drives projects, troubleshooting, documentation, and operational efficiency.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Supervise a customer care team supporting MetLife policyholders, ensuring high-quality service and achievement of business metrics. Coach, motivate, and develop associates; monitor calls; provide feedback; manage performance appraisals; support recruiting; handle compliance with ERISA, HIPAA, and internal quality standards; and promote collaboration, engagement, continuous improvement, and effective change management.