Top Operations & Support Jobs in San Antonio, TX

Provides high-trust administrative and operational support to founders and C-suite leaders. Responsibilities include complex calendar management, meeting and event coordination, executive communications, travel and expense management, confidential information handling, leadership cadence support, action tracking, and process improvement. The role serves as a liaison among executives, employees, partners, vendors, and stakeholders while anticipating needs and ensuring effective execution during periods of rapid change.

Lead and coach a team of Technical Customer Support Specialists; own escalation playbooks, KPIs, and L2 technical investigations. Partner with Product and Engineering to resolve systemic issues, hire and onboard new reps, and ensure empathetic clinician-centered support.

Supports regional and property managers in operating apartment communities nationwide. Responsibilities include leasing, marketing, staffing, training, inspections, maintenance coordination, resident issue resolution, compliance, reporting, budgeting, and serving as interim property manager. The role requires weekly assignments involving 90% travel, including extended student-housing turnover assignments, weekends, air travel, and use of a personal vehicle.

Supervises and coaches a contact center team to achieve customer service, productivity, quality, and operational goals. Responsibilities include scheduling, monitoring performance, training, hiring, evaluations, corrective action, reporting, troubleshooting, process improvement, and resolving escalated customer issues. The supervisor manages at least six direct reports, collaborates with contact center managers, and ensures timely delivery of products and services.

Leads Legal and Compliance department operations, including process improvement, legal technology administration, knowledge management, outside counsel and vendor management, budgeting, contract operations, reporting, compliance support, and insurance administration. Partners cross-functionally with Finance, HR, Commercial, Medical Affairs, Regulatory Affairs, and other teams to improve efficiency, scalability, risk management, and service delivery.

Supports Real Estate Owned operations by verifying deed recordings, researching and maintaining tax information, entering title data, following up on title reports, and maintaining accurate records. Coordinates with vendors, attorneys, recording offices, tax authorities, and internal teams. Monitors workflow queues, prioritizes assignments, resolves discrepancies, supports quality assurance, responds to inquiries, and assists with process improvements and documentation.

Leads and scales Temporal’s global technical support organization for complex developer and infrastructure issues. Establishes support operations, SLAs, triage, escalation, incident response, RCA, quality, staffing, and performance systems. Develops technical talent, reduces avoidable Engineering escalations, improves customer communications, and partners cross-functionally to convert support insights into product and documentation improvements. Represents Temporal in strategic escalations, critical incidents, enterprise support discussions, and executive readouts.

Leads revenue systems and operations initiatives across sales and RevOps, mapping commercial processes and converting requirements into AI-powered prototypes and scalable production solutions. Owns and improves the GTM technology stack, including automation and data management, while partnering with developers and senior stakeholders. Applies AI to automate work, improve productivity, and measure business impact across lead management, forecasting, CPQ, and order fulfillment.

Manages core business systems including NetSuite, HubSpot, Microsoft 365, and related SaaS tools. Oversees user access, permissions, integrations, data quality, reporting, security, and vendor relationships. Builds workflow automations using low-code tools, evaluates practical AI applications, supports staff technology adoption, maintains IT policies and continuity plans, and troubleshoots system issues across a remote organization.

Manages homeowners catastrophe claims from assignment through closure. Responsibilities include contacting insureds, investigating losses, analyzing policy coverage, reviewing damage estimates, determining claim values, negotiating settlements, approving payments, identifying recovery opportunities, and documenting claim files. The representative also handles referrals, sub-claims, contractor updates, and compliance with claim-handling standards and state laws.