Top Operations & Support Jobs in San Antonio, TX

Manage partnerships and sales operations by owning CRM data and reporting, coordinating partner onboarding and activations, building SOPs and automations, tracking partner performance, and supporting sales outreach and pipeline management to ensure flawless execution and scalable processes.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Own and enhance Salesforce CPQ and Quote-to-Cash architecture, including pricing engines, product catalogs, bundles, approvals, custom JavaScript, and enterprise Salesforce Flows. Diagnose production issues, optimize calculation performance, manage sandbox releases through Gearset Pipelines, and partner with Go-to-Market, Finance, and Product stakeholders. The role also mentors administrators, leads technical initiatives, and uses AI development tools to accelerate configuration, testing, and system improvements.

Directs the company’s operating infrastructure to support profitable growth. Builds operating systems, dashboards, scorecards, financial forecasting, accountability structures, and leadership cadences across Client Success, Creative, Revenue Operations, and Finance. Partners with the CEO and department leaders to translate strategy into measurable goals, improve resource allocation, strengthen people systems, identify risks, and resolve inefficiencies. Oversees cross-functional change, organizational design, performance management, and execution without personally handling every departmental task.

Provide technical support for customers implementing Soracom’s IoT platform. Investigate and resolve issues with engineers and AI, deliver accurate customer-facing responses, maintain documentation and knowledge bases, and relay customer feedback into product improvements. The role requires networking, cloud, Linux, CLI, AI evaluation, and strong communication skills in a fully remote, multicultural environment aligned with Mountain or Pacific time zones.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.

Supports residential community operations, resident accounts, rent collections, leasing, applications, renewals, move-ins and move-outs. Coordinates maintenance requests, responds to resident concerns, maintains records, assists with financial reporting and compliance, and supports marketing and resident engagement initiatives. The role requires strong customer service, organization, communication, financial accountability, and knowledge of property management systems and Fair Housing practices.

Provides first-level analysis, triage, troubleshooting, monitoring, and resolution for customer incidents and technical requests. Communicates proactively with customers, documents issues and resolutions, escalates to Level 2 support when needed, collaborates with vendors, and follows ITIL practices. The role requires familiarity with operating systems, servers, virtualization, Linux, networking, firewalls, and command-line tools. It includes a three-month training period and may involve day or overnight shifts.

Provides advanced technical and functional support for ERP, WMS, EDI, and integrated business applications. Responsibilities include incident resolution, root-cause analysis, user administration, system monitoring, upgrades, testing, deployments, ticket-queue management, documentation, reporting, process improvement, and end-user training. The role coordinates with IT teams, vendors, and business stakeholders to maintain system availability, performance, and service continuity.

Supervise Tier 1 and Tier 2 customer support teams through coaching, scheduling, queue oversight, escalation handling, QA reviews, and performance management. Monitor SLAs, CSAT, response and resolution times, ticket backlogs, and staffing coverage. Drive process improvements, maintain support documentation, and collaborate with Product, Engineering, and Operations to communicate frontline insights and product updates.