Top Operations & Support Jobs in San Antonio, TX

Manages infrastructure capacity requests through case management systems, including triage, validation, routing, escalation, queue management, and closure. Maintains case records, capacity logs, budget trackers, and operational documentation. Uses Excel to reconcile data and produce reports on volumes, backlogs, timeliness, escalations, and accuracy. Coordinates with stakeholders, identifies recurring issues, and recommends process improvements while following established procedures and escalation guidelines.

Volunteer generalist supporting nonprofit formation, day-to-day operations, tracking pro bono matters, social media and marketing content, IT and finance support, research, and special projects. Requires proactive, independent work and weekly standups.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Support the Co-Founders by owning communication, customer support, project execution, social media coordination, scheduling, and operational systems. The role requires proactive decision-making, discretion, rapid response, strong written communication, and the ability to close tasks independently. The assistant will use Google Workspace, Jira, and AI tools to organize work, accelerate research and writing, coordinate outreach and suppliers, surface risks, and reduce founder involvement in day-to-day operations.

Build and lead the organization’s revenue operations function, establishing forecasting, CRM strategy, reporting infrastructure, and revenue lifecycle processes. Partner with Marketing, Sales, and Client Success leadership to improve pipeline management, customer lifecycle design, renewals, retention, and tool adoption. Manage and develop a growing Revenue Operations team while driving cross-functional collaboration and translating data into actionable insights.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.

Reviews and prioritizes risk and compliance cases, gathers evidence, applies enforcement actions, monitors anomalies, processes identity and compliance documents, and communicates with users and contractors. Maintains accurate records, handles escalations, tracks performance metrics, supports account activation, contributes to compliance content and process improvements, and collaborates with Product and Marketplace Supply teams to improve platform integrity and operational scalability.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Supports the Chief Revenue Officer and Chief Marketing Officer by managing complex calendars, executive meetings, communications, travel arrangements, expenses, and follow-ups. Coordinates leadership meetings, offsites, customer engagements, and company events while handling confidential information with discretion. Partners across Sales, Marketing, and other teams, anticipates executive needs, resolves competing priorities, and improves administrative workflows and operational efficiency.

Own the company’s operational backbone, including supplier bills, contractor payroll, affiliate commissions, invoicing, receivables, cash tracking, onboarding, records, and process documentation. Manage founder projects, coordinate with the UK accountant, chase late payments, and automate manual workflows using AI and no-code tools. The role is fully remote and offers a growth path toward Chief of Staff.