Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Lead a team to deliver application support for property-management systems (ServiceNow, Yardi). Oversee ticket operations, SLAs, access management, onboarding/offboarding, vendor relations, release support, integrations, reporting, and process improvements across a large property portfolio.

Support and optimize ServiceTitan across multiple brands: respond to help desk tickets, resolve system and data issues, assist with standardization projects, document/test/deploy configurations, create training materials, and support reporting, integrations, and cross-departmental data initiatives.

Provide technical support and entitlement administration for electronic trading and wealth-management platforms, interact with external and internal clients, troubleshoot and escalate issues, coordinate global coverage, identify automation opportunities, manage start-up projects, and produce reporting for sales and marketing.

Lead and scale Redo's IT org owning strategy, budget, identity (Okta), fleet management, wired/wireless networks, site rollouts, vendor contracts, SOC 2 compliance, incident response, and automation with AI while hiring and developing the team.

Provide first-line desktop support for on-site and remote users: troubleshoot hardware, software, authentication, and connectivity; deploy and image devices; assist onboarding/offboarding; support productivity tools and conference-room tech; document solutions and follow IT security/process standards. Frequent travel to dealerships within the region required.