Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.

Under direct supervision, process and prepare clinical specimens for laboratory testing: verify patient information, enter demographics, aliquot, label, scan documents, operate containment/centrifuge equipment, load automated tracks, resolve accessioning issues, and maintain specimen integrity and documentation.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.

Manage and scale device, identity, network, and cloud systems for a hybrid office. Administer cross-platform MDM, SSO, firewalls, enterprise networking, cloud resources, backups, and automation; harden security posture and enable zero-touch provisioning and lifecycle workflows.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Provide day-to-day desktop and endpoint support: troubleshoot Windows 10/11, Microsoft 365, hardware, peripherals, printers, VDI and network issues; perform imaging, provisioning, patching, backups, ticketing, documentation, and escalate complex problems. Support deployments, projects, and create knowledge base articles.

Provide technical support and entitlement administration for electronic trading and wealth-management platforms, interact with external and internal clients, troubleshoot and escalate issues, coordinate global coverage, identify automation opportunities, manage start-up projects, and produce reporting for sales and marketing.

Investigate and resolve equipment-related concerns, document issues, coordinate repairs or replacements with service teams, communicate status to customers and internal stakeholders, and help ensure quality and compliance with company policies.

Provide frontline technical support for NICE contact center solutions, troubleshoot complex telecom and networking issues, own incidents through resolution, communicate with customers, meet SLA targets, and develop expertise across core and adjacent technologies.