Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Support and optimize ServiceTitan across multiple brands: respond to help desk tickets, resolve system and data issues, assist with standardization projects, document/test/deploy configurations, create training materials, and support reporting, integrations, and cross-departmental data initiatives.

Provide technical support and entitlement administration for electronic trading and wealth-management platforms, interact with external and internal clients, troubleshoot and escalate issues, coordinate global coverage, identify automation opportunities, manage start-up projects, and produce reporting for sales and marketing.

Provide L2 Unix administration for global server infrastructure: monitor systems, manage filesystems and users, perform OS builds, troubleshoot hardware and OS alerts, support VMware/ESX environments, participate in change control and CAB, assist business continuity testing, and mentor junior staff while meeting SLAs.

Provide day-to-day internal IT support: manage Mac/Windows device lifecycle via MDM, troubleshoot hardware/software and network issues, install and maintain workstation and meeting-room AV, provision/deprovision users in Okta/Google Workspace/1Password, document resolutions, support security compliance, and assist with on-site warehouse IT needs while automating tasks with AI tools.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Evaluate and analyze information systems, support system management and implementation, and gather and document system requirements to guide system development and deployment.

Provide end-user support and Help Desk ticketing across the college: troubleshoot and resolve technical issues, deliver training and guidance, maintain systems, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate across functions to ensure consistent operations and customer satisfaction.

Provide day-to-day IT support and maintenance across the college: manage help desk tickets, troubleshoot and resolve technical issues, create training materials, assist with audits/backups and enforce IT policy, communicate status to stakeholders, and collaborate cross-functionally to ensure end-user satisfaction.

Administer and maintain MECM infrastructure for a federal customer, including cloud/hybrid deployments. Perform software packaging and deployment, OSD imaging, patch management via WSUS, monitoring, troubleshooting, automation with PowerShell, Intune/co-management integration, compliance with federal security standards, documentation, and Tier II/III support.

Provide senior-level remote IT support and operations for a distributed workforce: troubleshoot macOS/Windows/Linux/mobile, manage onboarding/offboarding, administer identity (Rippling/Okta) and MDM, maintain asset inventory, build AI-driven automations (Console.com, Risotto, Unthread), support SOC 2/HIPAA/ISO compliance, write runbooks in Notion, and contribute to the IT roadmap while mentoring the team.

Lead global IT strategy and operations for a multi-site fulfillment network: define organizational model, enterprise network and security architecture, IT service delivery and asset management, vendor governance, budget and reporting, and peak-season readiness. Transform IT from reactive support to proactive, engineering-forward infrastructure enabling high availability, cybersecurity, and scalable site rollouts.

Serve as first-line IT support for hardware, software, networking, and enterprise applications. Triage and resolve support tickets, manage onboarding/offboarding, administer Okta and endpoint management (Intune, Jamf), maintain device health and access controls, collaborate with Security and Engineering, document processes, and improve support workflows to ensure a secure, compliant, and user-friendly hybrid work environment.