JOB SUMMARY
This position is responsible for leading and managing teams of analysts and software engineers supporting the Clinical and Provider applications. The teams are a hybrid model of on-shore and off-shore resources. The Manager collaborates extensively with the Operations areas, the clients, Product Engineering and Infrastructure areas. This role involves guiding the team in optimizing system performance, ensuring high system availability, and delivering solutions that streamline clinical workflows and enhance the provider and patient experience.
ESSENTIAL RESPONSIBILITIES
- Team Leadership & Development: Lead, mentor, and manage a team of analysts and software engineers, fostering a culture of high performance, accountability, and continuous improvement.
- Application Support & Operations: Oversee the day-to-day support operations, incident management, and lifecycle maintenance for core Clinical and Provider applications.
- Stakeholder Collaboration: Partner closely with Clinical and Provider leadership, operations, and business stakeholders to ensure work is prioritized appropriately and the team is meeting client expectations.
- Vendor Management: Collaborate with third-party software vendors to manage service-level agreements (SLAs), troubleshoot complex issues, and integrate new product updates or patches.
- Other duties as assigned or requested.
EDUCATION
Required
- Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline
Substitutions
- None
Preferred
- Master’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline
EXPERIENCE
Required
- 5 years in a leadership / mentoring role
- 5 years of planning, implementing, maintaining and growing capabilities within relevant discipline
- 3 years of developing, communicating and presenting concepts to varying audience
Preferred
- Management experience in: employee development plans, performance evaluations, goals development
- Experience in budget administration and process improvement
- Knowledge and experience in developing strategic plans
- Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals
LICENSES or CERTIFICATIONS
Required
- None
Preferred
- None
SKILLS
- Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources
- Knowledge of the assigned business unit/area's direction and practices
- This position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and Strategies
Language (Other than English):
None
Travel Requirement:
0% - 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Remote/Office-based - Hybrid, if you live within 50 miles of the PGH office or Camp Hill office it will be Hybrid, in the office T, W, Th. If you live further than 50 miles it will be 100% remote.
Teaches / trains others regularly
Occasionally
Travel regularly from the office to various work sites or from site-to-site
Occasionally
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
Yes
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Never
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$118,400.00Pay Range Maximum:
$196,800.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, or a closely related discipline
- Five years of experience in a leadership or mentoring role
- Five years of experience planning, implementing, maintaining, and growing capabilities within a relevant discipline
- Three years of experience developing, communicating, and presenting concepts to varying audiences
- Master’s degree in Information Technology, Management Information Systems, Computer Science, or a closely related discipline
- Management experience with employee development plans, performance evaluations, and goal development
- Experience in budget administration and process improvement
- Knowledge and experience developing strategic plans
- Competency executing multiple projects and managing resources across projects to meet goals
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
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Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
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Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
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Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
