Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Senior Systems Administrator responsible for designing, installing, maintaining, and supporting servers, networks, telephony/VoIP, virtualization, backups, monitoring, and security. Works with IT and non-IT staff, handles Level 1–2 support, prepares project status reports, and drives infrastructure improvements and disaster recovery planning.

Provide application support using Unix and database systems. Troubleshoot incidents, perform root-cause analysis, identify recurring failures, coordinate fixes or escalate to L3, and communicate status with users, application owners, and stakeholders to drive issue resolution.

First-line IT support for employees across Windows and macOS: troubleshoot hardware, software, printers, mobile devices, and network issues; manage tickets, perform device provisioning/enrollment and lifecycle tasks, assist with account/MFA support, maintain asset inventory, escalate complex issues, and contribute to knowledge base and process improvements.

Serve as final support escalation and technical triage for complex issues. Reproduce bugs, validate defects, create actionable tickets, assist release testing, maintain documentation, enable Levels 1–2, and participate in on-call rotation to ensure high-quality escalations to Engineering, Product, and other teams.

Provide on-site technical support for end users in Draper, UT: respond to helpdesk tickets, troubleshoot PCs, applications, printers, network and email issues, manage Active Directory accounts, install hardware/software, document solutions, assist remote offices, and support IT projects and disaster recovery efforts.

Provide technical front-line support and escalation management for public-safety SaaS, troubleshoot applications, OS, networking and third-party integrations, author knowledge-base content, coordinate cross-functional incident resolution, participate in on-call rotation, and mentor teammates to maintain SLAs and customer satisfaction.

Provide internal technical support and endpoint provisioning, manage assets and vendor evaluations, enforce IT infrastructure standards and local security, support Windows and macOS environments, assist compliance with AWS procedures and audits, and run device and clean-desk audits while building cross-team relationships.

Lead and coordinate response to high-impact IT incidents to restore service quickly. Drive technical troubleshooting, engage cross-functional teams and vendors, communicate status to stakeholders and produce detailed incident documentation and post-incident reports. Identify trends and propose process improvements while ensuring SLA and governance compliance.

Six-month IT help desk internship providing end-user support via ticketing, Slack, and in-person; assist onboarding/offboarding, manage endpoints and MDM (Intune, Kandji), perform audits, support AV/conferencing, and contribute to IT projects to improve efficiency.

Provide deep technical troubleshooting for Canopy's SaaS tax and accounting platform, handle escalations, collaborate with Product/Engineering and Account Management, analyze trends, update knowledge base, and contribute to process improvements to reduce churn and improve support outcomes.