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This position will provide remote IT services for Patients and Staff. About 19 hours per week.
Current University Of Utah Students preferred for this role.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position assists with the development and maintenance of activities in one or more of the following IT areas: network communications, systems administration or systems development. The incumbent uses knowledge of LAN/WAN, operating systems, database or application development languages to help design, deploy and maintain IT systems. This position works under the guidance of senior engineers. This position is not responsible for providing care to patient.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
ResponsibilitiesEssential Functions- Handles user problems via the phone or web tickets.
- Does basic troubleshooting for customer using provided tools.
- Identifies, researches, and resolves technical problems.
- Documents, tracks and monitors problems to ensure a timely resolution.
- Responds to telephone calls, email and personnel requests for technical support.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Attends team meetings and communicates issues that arise appropriately.
- Works under immediate supervision.
- Other duties as assigned by the help desk manager.
- Ability to troubleshoot issues remotely.
- Flexible, with an excellent work ethic.
- Excellent customer service and communication skills, including written, verbal and telephone skills.
- Ability to follow directions from supervisors appropriately.
- Ability to work well in a team environment.
- Ability to work with Hospital Staff and Patients.
- Currently enrolled in applicable, accredited program.
Employee must be able to meet the following requirements with or without an accommodation.
- This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
- The worker is required to function in narrow aisles or passageways.
- The worker is subject to hazards such as climbing a ladder.
Skills Required
- Currently enrolled in an applicable accredited program
- Ability to troubleshoot issues remotely
- Excellent customer service and communication skills, including written, verbal, and telephone skills
- Ability to follow supervisor directions appropriately
- Ability to work well in a team environment
- Ability to work with hospital staff and patients
University of Utah Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about University of Utah and has not been reviewed or approved by University of Utah.
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Retirement Support — Employer-funded retirement contributions on both the academic campus and U of U Health are notably strong, with automatic contributions and additional voluntary savings options. This emphasis makes long-term financial benefits a distinctive part of the total compensation offering.
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Healthcare Strength — Multiple medical plan choices, robust mental-health support through the Employee Assistance Program, and wellness programs create a comprehensive health offering. Network options and wellness incentives further enhance coverage quality.
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Parental & Family Support — Paid parental leave policies provide options for fully paid periods or extended partial-pay leave for staff, with parallel provisions at U of U Health. Separate frameworks for faculty include modified duties and leave arrangements during family transitions.
University of Utah Insights
What We Do
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah. Founded in 1850, it serves over 31,000 students from across the U.S. and the world. With over 72 major subjects at the undergraduate level and more than 90 major fields of study at the graduate level, including law and medicine, the university prepares students to live and compete in the global workplace. Known for its proximity to seven world-class ski resorts within 40 minutes of campus, the U encourages an active, holistic lifestyle, innovation and collaborative thinking to engage students, faculty and business leaders. The University of Utah became a member of the PAC-12 conference in July 2011. Technology and Commercialization The University of Utah is tops in the country for creating start-up companies from university research, according to a ranking by the Association of University Technology Managers (AUTM). See http://unews.utah.edu/news_releases/u-of-utah-no-1-for-startups for more information. Forbes magazine’s recent ranking of the “Best States for Business” pointed to “an educated labor force” as a big reason Utah came in at number one. The U supplies many of the employees for companies that keep expanding their operations in Utah, such as Goldman Sachs, Adobe, Omniture, Oracle, Ebay and many others. http://pac12info.utah.edu/commercialization-of-innovation/ Healthcare University of Utah Health Care recently ranked first in the nation in a prestigious national study. The University Health System Consortium’s 2010 Quality and Accountability Study compared 98 of the nation’s top academic medical centers and ranked them based on core quality measures, patient safety indicators, mortality rates, re-admission rates, and patient satisfaction scores. See more about University of Utah Health Care at http://healthcare.utah.edu/index.php
