Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Lead global production support for 1,000+ applications: manage critical incidents, ensure operational reliability across distributed/cloud platforms (Azure), drive automation, observability, and reliability engineering, mentor support teams, and liaise with senior stakeholders in a follow-the-sun model with rotational on-call and weekend coverage.

Support and learn to implement and operate mainframe storage hardware and software. Assist with day-to-day storage operations, production monitoring, incident/change management, documentation, and on-call rotation. Collaborate with stakeholders and architecture, perform technical analysis, and follow standards and processes to deliver reliable enterprise storage solutions.

Capture, organize, and maintain knowledge for program solutions; create and update documentation and training; provide technical user support and SharePoint administration; manage data repositories and reporting; perform quality assurance and ensure compliance; collaborate with stakeholders and deliver training to support effective use of educational technologies.

Manage the Software Support team, act as primary escalation contact, ensure 24/7 service consistency, monitor ticket/phone queues, drive QA and knowledge base maintenance, coordinate with QA/development and report team performance.

Provide L2 Unix administration for global server infrastructure: monitor systems, manage filesystems and users, perform OS builds, troubleshoot hardware and OS alerts, support VMware/ESX environments, participate in change control and CAB, assist business continuity testing, and mentor junior staff while meeting SLAs.

Serve as first point of contact for technical support via phone, email, and chat. Troubleshoot hardware, Windows OS, network/VPN, Active Directory account issues, and Church meetinghouse technology. Use remote support tools and CRM to document interactions, escalate complex issues, and deliver empathetic, customer-focused resolutions while maintaining productivity and quality standards.

Provide first-line support for enterprise systems including Active Directory, Exchange/Office365, AzureAD, and cloud services. Manage helpdesk queue, respond to system alerts, escalate issues, and perform routine administration and collaboration/communication service support.

Provide Tier 1 and Tier 2 system administration: implement, troubleshoot, maintain and optimize Linux/UNIX/Windows servers, network/storage and mobile devices; support dispatch systems; perform capacity planning, escalations, and detailed analysis for agency management.

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.

Provide first-line telephone and remote technical support for hardware, systems, and software. Diagnose, troubleshoot, resolve or escalate issues for internal and external customers, support Windows/Mac, Office/Outlook, Lotus Notes, Active Directory, SharePoint, Exchange and unified communications products.