Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide Tier 1/2 end-user IT support across manufacturing, warehouse, and office sites. Troubleshoot hardware, network, and production systems; manage tickets in ITSM, coordinate vendors, maintain documentation, deploy devices, and support ERP/WMS and RF/mobile systems to minimize operational downtime.

Provide desktop/helpdesk support: troubleshoot Windows (including Windows 7), Office 2007/2010, Outlook, Lotus Notes, PC hardware, and network/internet issues; diagnose root causes, communicate with users, and deliver high customer satisfaction.

Manage problem tickets and lead Root Cause Analysis for major incidents, perform detailed problem analysis, assign and track corrective actions, implement workarounds, maintain knowledge resources, report trends, mentor teams, and support testing and code releases to reduce recurrence.

Provide production application support and incident/problem management, monitor batch jobs, handle user support, drive support efficiencies and automation, and perform process consulting, configuration, validation and deployment across IT projects.

Provide multi-channel technical support (phone, email, chat) for Hirevue's hiring platform. Troubleshoot complex software environments, manage multiple platforms, own inquiries through resolution, recommend process improvements, and work scheduled shifts (including nights/weekends) to ensure smooth candidate interview experiences.

Provide on-site technical support for end users in Draper, UT: respond to helpdesk tickets, troubleshoot PCs, applications, printers, network and email issues, manage Active Directory accounts, install hardware/software, document solutions, assist remote offices, and support IT projects and disaster recovery efforts.

Lead day-to-day IT operations and a technical team to ensure infrastructure reliability, backup and disaster recovery readiness, identity and endpoint security, vendor management, incident response, and documentation. Drive vulnerability remediation, change management, and operational processes across cloud, on-prem systems (including SAP B1), networking, endpoints, and telephony while partnering with business stakeholders to prioritize work and validate recovery objectives.

Provide Tier 1 and 2 IT and simulation support for campus labs and SimCare, troubleshoot and maintain AV, network, servers, simulation manikins and classroom equipment, build images, supervise student workers, and support on-site training and vendor coordination.

Provide Tier 1 and Tier 2 IT support for a remote workforce: troubleshoot hardware, macOS, software, identity and SaaS issues; manage onboarding/offboarding, user access (SSO/MFA), device provisioning, asset inventory, and SaaS administration; create documentation; support IT projects and process improvements to enhance employee experience and security.

Provide first-line IS support for employees: troubleshoot and resolve incidents via ServiceNow, install/configure/maintain PCs and mobile devices, manage accounts and access, perform hardware/network repairs, support printers and video conferencing, assist with procurement and data migration, identify recurring issues and participate in IS projects.