Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide phone and email technical support for Dealertrack DMS products, troubleshoot and document system performance and functionality, log customer tickets in the CRM, meet SLA targets for response and closure, handle multiple open issues, work assigned shifts (including weekends), and coordinate with other departments to resolve cases.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead global production support for 1,000+ applications: manage critical incidents, ensure operational reliability across distributed/cloud platforms (Azure), drive automation, observability, and reliability engineering, mentor support teams, and liaise with senior stakeholders in a follow-the-sun model with rotational on-call and weekend coverage.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.