Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Entry-level, on-site IT intern supporting hardware deployment and standardization, network switch and display configuration, identity and email security (Defender for Office 365), new-hire onboarding, Tier 1 helpdesk, documentation, and assisting cloud/systems engineering on platform hardening.

Lead day-to-day IT operations and a technical team to ensure infrastructure reliability, backup and disaster recovery readiness, identity and endpoint security, vendor management, incident response, and documentation. Drive vulnerability remediation, change management, and operational processes across cloud, on-prem systems (including SAP B1), networking, endpoints, and telephony while partnering with business stakeholders to prioritize work and validate recovery objectives.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.

Provide Tier 1 and 2 IT and simulation support for campus labs and SimCare, troubleshoot and maintain AV, network, servers, simulation manikins and classroom equipment, build images, supervise student workers, and support on-site training and vendor coordination.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.

Lead global production support for 1,000+ applications: manage critical incidents, ensure operational reliability across distributed/cloud platforms (Azure), drive automation, observability, and reliability engineering, mentor support teams, and liaise with senior stakeholders in a follow-the-sun model with rotational on-call and weekend coverage.