Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides Tier 1 technical support for Google Workspace for Education and related SaaS tools through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer training, documentation, certification maintenance, and collaboration with internal teams. Supports school IT administrators, meets service-level targets, maintains knowledge articles, and uses AI tools to improve efficiency. Requires a bachelor's degree with technology administration exposure or four-plus years of technology administration experience.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Triage incoming support cases, lead short discovery calls, gather logs/screenshots/configuration, write clear handoffs for senior engineers, resolve straightforward product questions and repeatable implementation tasks, maintain ticket hygiene and SLAs, and improve runbooks and intake processes.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Technical Intern supporting databases, spreadsheets, documentation, office technology, software troubleshooting, data validation, system testing, workflow automation, and first-level technical support. The role also contributes to process improvement projects and requires collaboration, analysis, and a final project presentation. Preferred experience includes Java, Node.js, Angular, Playwright, CI/CD testing, performance testing, accessibility testing, and help desk tools.

Summer IT internship for a full-time college student who has completed sophomore year. Interns receive mentorship and hands-on training while supporting network and security operations, computer systems, IT/OT SCADA networks, enterprise application development, implementation, and data management.