Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Manage a team in technical configuration for healthcare PaaS clients, translating requirements, testing functionalities, and troubleshooting issues.

Provide technical support, onboarding, lifecycle management, upgrades, integrations, migrations, and incident resolution for clinical applications and supporting infrastructure. Collaborate with clinical stakeholders, vendors, and IT teams to ensure reliable, secure, and compliant systems, assist with requirements, testing, documentation, and continuous improvement across clinical technology platforms.

Provide Tier 1 and 2 IT and simulation support for campus labs and SimCare, troubleshoot and maintain AV, network, servers, simulation manikins and classroom equipment, build images, supervise student workers, and support on-site training and vendor coordination.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.

Lead global production support for 1,000+ applications: manage critical incidents, ensure operational reliability across distributed/cloud platforms (Azure), drive automation, observability, and reliability engineering, mentor support teams, and liaise with senior stakeholders in a follow-the-sun model with rotational on-call and weekend coverage.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.