Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide phone and email technical support for BioLite and Goal Zero products using Zendesk. Troubleshoot consumer electronics, process warranty claims, manage cases to resolution, maintain internal support documentation, escalate to Engineering/Quality/Warehouse as needed, and identify recurring issues to improve products and support processes.

Own coordination and resolution of technical incidents and problems across internal and third-party systems. Serve as primary contact during incidents, assess severity, create and manage problem records, facilitate reviews, and partner with technical and business teams to identify root causes and long-term solutions.

Provide application support using Unix and database systems. Troubleshoot incidents, perform root-cause analysis, identify recurring failures, coordinate fixes or escalate to L3, and communicate status with users, application owners, and stakeholders to drive issue resolution.

Provide first-line telephone technical support for hardware, systems, and software. Troubleshoot PC, network, Windows and Office issues, provide remote support, and escalate complex problems. Maintain strong customer service and communication, follow shift availability requirements.

Senior Systems Administrator responsible for designing, installing, maintaining, and supporting servers, networks, telephony/VoIP, virtualization, backups, monitoring, and security. Works with IT and non-IT staff, handles Level 1–2 support, prepares project status reports, and drives infrastructure improvements and disaster recovery planning.

Provide technical front-line support and escalation management for public-safety SaaS, troubleshoot applications, OS, networking and third-party integrations, author knowledge-base content, coordinate cross-functional incident resolution, participate in on-call rotation, and mentor teammates to maintain SLAs and customer satisfaction.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Provide internal technical support and endpoint provisioning, manage assets and vendor evaluations, enforce IT infrastructure standards and local security, support Windows and macOS environments, assist compliance with AWS procedures and audits, and run device and clean-desk audits while building cross-team relationships.

Provide day-to-day internal IT support: manage Mac/Windows device lifecycle via MDM, troubleshoot hardware/software and network issues, install and maintain workstation and meeting-room AV, provision/deprovision users in Okta/Google Workspace/1Password, document resolutions, support security compliance, and assist with on-site warehouse IT needs while automating tasks with AI tools.

Provide advanced remote Apple and mixed-platform support and Mac system administration. Administer Addigy MDM and Apple Business Manager workflows, troubleshoot macOS issues, maintain ticket documentation, escalate as needed, contribute to knowledge articles, and participate in occasional on-call rotation.