Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.

Provide first-line telephone and remote technical support for hardware, systems, and software. Diagnose, troubleshoot, resolve or escalate issues for internal and external customers, support Windows/Mac, Office/Outlook, Lotus Notes, Active Directory, SharePoint, Exchange and unified communications products.

Provide first-line telephone and remote technical support for hardware, Windows OS, Office and messaging/collaboration applications. Troubleshoot PC/laptop hardware, networking issues, and common software faults, escalate complex problems, and maintain high customer satisfaction through effective communication.

Senior Systems Administrator responsible for designing, installing, maintaining, and supporting servers, networks, telephony/VoIP, virtualization, backups, monitoring, and security. Works with IT and non-IT staff, handles Level 1–2 support, prepares project status reports, and drives infrastructure improvements and disaster recovery planning.

Provide application support using Unix and database systems. Troubleshoot incidents, perform root-cause analysis, identify recurring failures, coordinate fixes or escalate to L3, and communicate status with users, application owners, and stakeholders to drive issue resolution.

Provide day-to-day internal IT support: manage Mac/Windows device lifecycle via MDM, troubleshoot hardware/software and network issues, install and maintain workstation and meeting-room AV, provision/deprovision users in Okta/Google Workspace/1Password, document resolutions, support security compliance, and assist with on-site warehouse IT needs while automating tasks with AI tools.

Leads Mosaic Consulting Group’s IT strategy, security program, SOC compliance, IT support, identity and access management, endpoint management, vendors, and technology roadmap. Oversees onboarding, offboarding, device management, incident response, audits, risk controls, and global workforce support. Builds the IT function, improves scalability and resilience, manages budgets, and advises leaders on technical risks and secure AI adoption.

Oversee daily IT service delivery across service desk, infrastructure, networks, cloud services, applications, and end-user support. Lead IT staff, contractors, and vendors; manage ITSM processes; ensure system reliability, security, compliance, and lifecycle planning; communicate operational risks and outages; track service metrics; and drive modernization and continuous improvement.

Provides onsite help desk and account administration support, including application and network access assignments, password resets, account deletion and disabling, privileged access management, and account cleanup. Supports users through phone, messaging, and in-person interactions. Assists with endpoint deployment, new device configuration and delivery, e-recycling preparation, and ITSM operations.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.