Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.
· Application Support experience with working knowledge of Unix, database, and basic
knowledge of any programming Language like JAVA/C++/scripting language etc.
· Good communication with analytical and problem-solving skills
· Ability to handle/manage incidents and effectively communicate with users, application
owner and senior stake holders across all areas
· Identify recurring failures, Debug or Deep Dive into the cause of the Issue, Identify
Impact, Manage Escalation or Incident
o If there is a Bug in existing code (Providing Line of Code that causes the failure), escalate
to L3 for a Fix
o Or Identify if it is a Migration Issue and Coordinate the Fix
· Drive Issues to resolution with L3 and reduce/eliminate the # of Failures
· Follow the L3 escalation process
** U.S. Citizens and those who are authorized to work independently in the United States are encouraged to apply. We are unable to sponsor at this time.
Note:-
1.This is a Full-Time & Permanent job opportunity for you.
2.Only US Citizen Green Card Holder GC-EAD, H4-EAD L2-EAD can apply.
3.No OPT-EAD, H1B & TN candidates please.
4.Please mention your Visa Status in your email or resume.
Skills Required
- Application support experience with working knowledge of Unix and databases
- Basic knowledge of programming languages (Java, C++, or scripting)
- Strong communication, analytical, and problem-solving skills
- Ability to manage incidents, identify impact, and coordinate with users and stakeholders
- Experience debugging/root-cause analysis and identifying recurring failures
- Follow L3 escalation process and escalate code bugs or migration issues to L3
- Authorized to work in the U.S. (US Citizen, Green Card, GC-EAD, H4-EAD, L2-EAD); no sponsorship
What We Do
SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.
