Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Administer, design, install, configure, and optimize IMS Full Function, HALDB and IMS Fastpath databases in a z/OS Parallel Sysplex. Perform performance tuning, monitoring, backup/recovery, partition management, PSB/DBD/ACB generation, and DBRC operations. Provide expert IMS support, root cause analysis, vendor coordination, application team collaboration, and participate in a 24/7 on-call rotation. Ensure high availability and compliance with data governance.

Provides first- and second-level technical support for bank employees by resolving, triaging, escalating, documenting, and tracking service requests. Supports user accounts, hardware, software, printers, phones, mobile devices, applications, remote access, and AV systems. Manages ticketing, licenses, equipment provisioning, vendors, IT orientations, training, knowledge articles, maintenance communications, troubleshooting, and process documentation while following ITIL and SLA standards.

Provide onsite desktop and IT support in a hybrid workplace. Responsibilities include resolving tickets, installing and maintaining physical office technology, deploying and managing Mac hardware with JAMF Pro and Apple Business Manager, tracking inventory in Snipe-IT, administering Google Workspace accounts and permissions, and supporting employee onboarding through account, software, and hardware setup.

Administer and support Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, and tenant migrations. Automate administration, reporting, migrations, patching, and operational tasks with PowerShell. Monitor service health, troubleshoot tickets, document processes, support upgrades, and communicate status to customers and stakeholders while maintaining platform stability and availability.

Provide software technical support through phone, email, and chat; diagnose application and system issues; collaborate with development teams; document problems and create knowledge-base content; train customers; participate in on-call rotations; and travel approximately 5% to customer and company locations. The role requires database and Windows administration experience, strong communication and troubleshooting skills, and openness to AI technologies.

Administer and optimize business applications supporting Client Success teams. Responsibilities include advanced troubleshooting, configuration, workflows, integrations, reporting, automations, license coordination, documentation, user adoption, system monitoring, root-cause analysis, and cross-functional project leadership. The role supports Microsoft Dynamics 365 and related platforms, develops scalable improvements, presents system functionality, and partners with engineering and corporate application teams on deployments and enhancements.

Provides technical software support to clients through phone, email, and chat. Responsibilities include troubleshooting complex application and deployment issues, providing SQL and database assistance, documenting resolutions, managing support tickets, coordinating with development teams, contributing to knowledge resources, participating in on-call rotations, and training new specialists. The role also provides limited hardware and operating system support in a hybrid office environment.

Leads day-to-day IT operations, including core banking system availability, Tanium patch and endpoint compliance, Okta identity operations, incident and change management, vulnerability remediation, operational KPI reporting, documentation, audits, and disaster recovery. Manages and develops systems administrators and engineers while partnering with cybersecurity, infrastructure, and application teams to improve reliability, compliance, and operational processes.

Provides technical support for Baan V ERP, resolves incidents, manages SLAs, performs root-cause analysis, and supports integrations with MES, APIs, EDI, SFTP, and customer platforms. Develops advanced SQL queries, stored procedures, databases, and reports using SSRS and Tableau. Designs and deploys business solutions, supports audits and access reviews, delivers user training, collaborates on projects, and participates in on-call escalation coverage.

Supports CRM, ERP, financial, property operations, scheduling, vendor, and inventory management systems. Responsibilities include application monitoring, troubleshooting outages and escalated issues, maintaining support queues and SLAs, generating audit reports, executing change management and testing, creating implementation and rollback plans, and maintaining system documentation, procedures, and policies.