Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Process and prepare clinical specimens for laboratory testing under supervision: enter patient data, accession and route specimens, aliquot, scan documentation, operate lab equipment (biosafety cabinet, centrifuge), follow LIS/ITD/EPIC systems, maintain specimen integrity and documentation, and adhere to safety and quality protocols.

Provide multi-channel technical support (phone, email, chat) for Hirevue's hiring platform. Troubleshoot complex software environments, manage multiple platforms, own inquiries through resolution, recommend process improvements, and work scheduled shifts (including nights/weekends) to ensure smooth candidate interview experiences.

Provide day-to-day internal IT support: manage Mac/Windows device lifecycle via MDM, troubleshoot hardware/software and network issues, install and maintain workstation and meeting-room AV, provision/deprovision users in Okta/Google Workspace/1Password, document resolutions, support security compliance, and assist with on-site warehouse IT needs while automating tasks with AI tools.

Provide on-site technical support for end users in Draper, UT: respond to helpdesk tickets, troubleshoot PCs, applications, printers, network and email issues, manage Active Directory accounts, install hardware/software, document solutions, assist remote offices, and support IT projects and disaster recovery efforts.

Lead day-to-day IT operations and a technical team to ensure infrastructure reliability, backup and disaster recovery readiness, identity and endpoint security, vendor management, incident response, and documentation. Drive vulnerability remediation, change management, and operational processes across cloud, on-prem systems (including SAP B1), networking, endpoints, and telephony while partnering with business stakeholders to prioritize work and validate recovery objectives.

Provide Tier 1 and 2 IT and simulation support for campus labs and SimCare, troubleshoot and maintain AV, network, servers, simulation manikins and classroom equipment, build images, supervise student workers, and support on-site training and vendor coordination.

Administer and maintain Microsoft 365 and related cloud portals; monitor service health and provide Tier 2/3 support; manage Entra ID, RBAC, MFA, Conditional Access, and SSO; monitor security alerts and perform audits; automate tasks using PowerShell, CLI, and Microsoft Graph API; coordinate vendors and stakeholders; create runbooks, reusable scripts, and improve operational processes.

Lead global production support for 1,000+ applications: manage critical incidents, ensure operational reliability across distributed/cloud platforms (Azure), drive automation, observability, and reliability engineering, mentor support teams, and liaise with senior stakeholders in a follow-the-sun model with rotational on-call and weekend coverage.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

The Deskside Support Engineer provides advanced technical support, installation and repair of computer products, and ensures customer satisfaction by addressing issues and maintaining compliance.