Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line remote and on-site technology support for employees and contractors, troubleshoot hardware/software issues, use help-desk tools, escalate to higher-level teams, and ensure customer-focused resolution following PNC policies.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Provide phone, email, and chat technical support for Cox Automotive/Dealertrack products. Troubleshoot system issues, log cases in CRM, escalate to internal teams, train customers on procedures, and follow up to resolution while meeting quality standards and shift requirements.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Provide Tier 1/2 end-user IT support across manufacturing, warehouse, and office sites. Troubleshoot hardware, network, and production systems; manage tickets in ITSM, coordinate vendors, maintain documentation, deploy devices, and support ERP/WMS and RF/mobile systems to minimize operational downtime.

Provide desktop/helpdesk support: troubleshoot Windows (including Windows 7), Office 2007/2010, Outlook, Lotus Notes, PC hardware, and network/internet issues; diagnose root causes, communicate with users, and deliver high customer satisfaction.

Manage problem tickets and lead Root Cause Analysis for major incidents, perform detailed problem analysis, assign and track corrective actions, implement workarounds, maintain knowledge resources, report trends, mentor teams, and support testing and code releases to reduce recurrence.

Provide production application support and incident/problem management, monitor batch jobs, handle user support, drive support efficiencies and automation, and perform process consulting, configuration, validation and deployment across IT projects.