Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provides Level 1 IT support for hardware, software, accounts, connectivity, peripherals, Microsoft 365, and enterprise applications. Troubleshoots Windows and Mac systems, networks, security alerts, printers, meeting-room technology, and mobile devices. Manages onboarding, offboarding, permissions, equipment maintenance, ticket documentation, and issue escalation. Supports employees through onsite, remote, phone, and ticketing channels while coordinating with global IT teams and vendors. This hybrid role requires onsite work three days weekly and occasional after-hours support.

Provides on-site technical support for end users, troubleshooting hardware and software, responding to help desk tickets, installing and configuring systems, maintaining IT documentation and asset inventories, and managing employee onboarding and offboarding. Deploys and supports Windows, Linux, and macOS endpoints and peripherals while maintaining infrastructure and support processes.

Supports information systems processes for the Equipment Department. Duties include maintaining SharePoint, updating asset master files, configuring applications for field operations, researching user issues, assisting users, and digitizing paper records while ensuring regulatory compliance. The intern also collaborates with Equipment Administration and develops technical, organizational, communication, and problem-solving skills.

Administer and support Microsoft 365 collaboration services, including Exchange Online, Teams, SharePoint Online, OneDrive, and tenant migrations. Automate administration, reporting, migrations, patching, and operational tasks with PowerShell. Monitor service health, troubleshoot tickets, document processes, support upgrades, and communicate status to customers and stakeholders while maintaining platform stability and availability.

Administer and optimize business applications supporting Client Success teams. Responsibilities include advanced troubleshooting, configuration, workflows, integrations, reporting, automations, license coordination, documentation, user adoption, system monitoring, root-cause analysis, and cross-functional project leadership. The role supports Microsoft Dynamics 365 and related platforms, develops scalable improvements, presents system functionality, and partners with engineering and corporate application teams on deployments and enhancements.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

Provide L2 Unix administration for global server infrastructure: monitor systems, manage filesystems and users, perform OS builds, troubleshoot hardware and OS alerts, support VMware/ESX environments, participate in change control and CAB, assist business continuity testing, and mentor junior staff while meeting SLAs.

Serve as first point of contact for technical support via phone, email, and chat. Troubleshoot hardware, Windows OS, network/VPN, Active Directory account issues, and Church meetinghouse technology. Use remote support tools and CRM to document interactions, escalate complex issues, and deliver empathetic, customer-focused resolutions while maintaining productivity and quality standards.

Provide Tier 1 and Tier 2 system administration: implement, troubleshoot, maintain and optimize Linux/UNIX/Windows servers, network/storage and mobile devices; support dispatch systems; perform capacity planning, escalations, and detailed analysis for agency management.