Top IT Support & Helpdesk Jobs in Salt Lake City, UT

Provide software support for Priority Dispatch products via phone, email, and chat; troubleshoot application and SQL issues; document resolutions and create support knowledge; collaborate with development; participate in 24/7 on-call rotation; assist in training and occasional hardware/OS support. Role is hybrid in Salt Lake City.

Provide on-site repair and troubleshooting for desktops and laptops, support deskside applications and infrastructure, respond to client service calls within SLAs, document and report activity, manage parts and assets, and perform occasional long-distance or overnight service visits. Maintain OEM certifications and follow safety and client policies.

Provide entry-level technical support for enterprise systems: troubleshoot issues, respond to service requests, support Microsoft Dynamics 365, diagnose connectivity and data problems, assist with equipment configuration and asset management, test features, document updates, automate tasks, and deliver customer service while working alongside system engineers and business partners in a professional office environment.

Provide advanced, external B2B technical support for barcode scanners, card and thermal printers, ID badging software, firmware, and SQL database integrations. Manage customer cases through CRM and telephony, coordinate RMAs and logistics, and lead technical calls with customer IT to resolve connectivity and integration issues. Mentor junior team members and stay current on product updates.

Support and optimize ServiceTitan across multiple brands: respond to help desk tickets, resolve system and data issues, assist with standardization projects, document/test/deploy configurations, create training materials, and support reporting, integrations, and cross-departmental data initiatives.

Provide technical support and entitlement administration for electronic trading and wealth-management platforms, interact with external and internal clients, troubleshoot and escalate issues, coordinate global coverage, identify automation opportunities, manage start-up projects, and produce reporting for sales and marketing.

Provide L2 Unix administration for global server infrastructure: monitor systems, manage filesystems and users, perform OS builds, troubleshoot hardware and OS alerts, support VMware/ESX environments, participate in change control and CAB, assist business continuity testing, and mentor junior staff while meeting SLAs.

Provide on-site and remote IT support for desktops, laptops, mobile devices, and peripherals. Troubleshoot hardware, software, authentication, and connectivity issues; handle service desk tickets, account onboarding/offboarding, device imaging and deployment, conference room AV support, and document solutions in a knowledge base while following IT processes and security best practices.

Provide Tier 1 and Tier 2 system administration: implement, troubleshoot, maintain and optimize Linux/UNIX/Windows servers, network/storage and mobile devices; support dispatch systems; perform capacity planning, escalations, and detailed analysis for agency management.

Provide first-line support for enterprise systems including Active Directory, Exchange/Office365, AzureAD, and cloud services. Manage helpdesk queue, respond to system alerts, escalate issues, and perform routine administration and collaboration/communication service support.