Top Customer Success Manager Jobs

Own a book of live SMB retail clients post‑go‑live to drive retention and adoption. Monitor account health with a stoplight model, run renewals and QBRs, catch and remediate churn risk, manage escalations with Product Support, translate client pain into product feedback, and help build the expansion playbook while partnering with Implementation, Product, and Engineering. In‑office Chicago role.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Develop lifecycle journeys, monitor intent signals and usage trends, run one-to-many campaigns, identify friction in the customer journey, and work cross-functionally to improve operations and expand customers.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

Manage client relationships and support software utilization for AgileAssets solutions. Focus on customer satisfaction, retention, and growth through proactive communication and technical expertise.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Manage agency partner relationships to drive adoption, retention, and expansion of Scrunch's AI search visibility platform. Deliver strategic recommendations from platform data, run onboarding and quarterly business reviews, enable agencies to sell Scrunch, and apply scalable playbooks to maximize customer value and engagement.

Serve as primary CSM for agency partners to drive adoption, retention, and expansion of Scrunch's AI search platform. Translate platform data into strategic recommendations, run quarterly business reviews and content strategy sessions, enable agencies to sell Scrunch, and apply scalable playbooks to manage account volume.

The Customer Success Manager will handle account management, foster relationships, and ensure client satisfaction in the blockchain sector.

The Client Success Manager oversees customer account management, ensuring onboarding, training, and communication, while identifying revenue opportunities to minimize churn.

Manage a portfolio of U.S. public sector accounts to drive adoption, retention, expansion, and satisfaction of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach customers on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and use project management to deliver customer enablement and success initiatives.

The Customer Success Manager ensures customer adoption and satisfaction with Attio's AI-native CRM, overseeing retention, health, and upsell initiatives for key accounts.

As a Customer Success Manager at Attio, you will design and manage retention programs, guide user adoption, and improve customer health while leading strategic initiatives for top accounts.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

The Customer Success Manager will handle customer onboarding, support, and education, driving renewals and identifying new business opportunities.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage a book of institutional asset management clients to drive adoption, retention, and expansion. Lead onboarding, trainings, and regular client meetings, configure integrations and reports, monitor account health, forecast renewals, run usage campaigns, and advocate customer needs cross-functionally. Occasional travel (~10%).

Lead onboarding, adoption, and value realization for enterprise customers. Build trusted advisor relationships with executives, translate business needs into product solutions, drive engagement and growth, collect customer feedback, and evolve onboarding and success strategies to achieve transformational outcomes.

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

Manage customer projects in the manufacturing maintenance sector, ensuring satisfaction, driving growth, and implementing successful ROI strategies with clients.

As a Customer Success Manager, you will build relationships with clients, onboard new customers, and provide strategic product guidance while collaborating across teams.

The role involves managing enterprise accounts, building client relationships, driving platform adoption, and ensuring customer success in a B2B SaaS environment.

Lead a portfolio of up to 20 enterprise customers to drive adoption, value realization, renewals, and expansion using Nexthink's DEX methodology. Act as trusted advisor, deliver workshops and executive business reviews, maintain customer health, collaborate cross-functionally, track value, update CRM, and travel 25-50% for onsite engagements.

Lead onboarding and adoption for enterprise customers, build executive relationships, translate business needs into solutions, drive engagement and growth, gather customer feedback, and iterate onboarding strategy to ensure customers realize product value.