Top Customer Success Manager Jobs

Manage a portfolio of 60–75 commercial customer accounts, leading onboarding, product adoption, training, success planning, QBRs, retention, and renewal support. Build relationships with senior customer stakeholders, identify churn risks and expansion opportunities, communicate customer feedback internally, and collaborate with Account Managers, Product, and Engineering. The role also contributes to scalable customer success processes and assets.

Manage assigned customer accounts, driving satisfaction, product adoption, retention, account growth, and advocacy. Responsibilities include resolving customer issues, developing account and strategic success plans, leading quarterly business reviews, analyzing customer health and usage metrics, communicating product feedback, and collaborating with internal teams. The role requires strong communication, presentation, organization, empathy, and creative problem-solving skills, with travel up to 15%.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Manage the customer lifecycle from adoption through renewal and expansion for a B2B SaaS portfolio. Drive product usage, customer health, ROI, retention, upsells, and renewals while maintaining strategic relationships with decision-makers. Lead business reviews, identify churn risks, negotiate commercial terms, and collaborate with Product, Engineering, Support, dealers, and channel partners. Use Gainsight to track activities, risks, opportunities, and customer outcomes.

Own day-to-day relationships for assigned client accounts, resolve operational issues, monitor account performance, investigate trends, and coordinate cross-functional teams. The role supports client meetings, renewal and expansion planning, data requests, process improvements, and proactive risk management while serving as the liaison between clients and pharmacy operations, patient experience, supply chain, and internal stakeholders.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Build strategic relationships with enterprise customers, drive product adoption and expansion, lead onboarding, QBRs, and strategic reviews, and communicate Datadog’s business value to executive, technical, and business stakeholders. Analyze usage trends and datasets to identify gaps, quantify outcomes, and recommend growth opportunities. Coordinate cross-functional teams including Sales, Solutions Engineering, Technical Account Management, Product, Support, and Enablement to ensure customer success.

Own a portfolio of strategic enterprise accounts, guiding technical onboarding, adoption, usage health, renewals, and expansion. Translate platform capabilities, security risks, and usage data into executive business value. Partner with sales, support, engineering, and product teams; contribute to QBRs, playbooks, AI-enabled workflows, and account health strategies. Mentor junior team members and help improve customer success processes across the organization.

Manage customer success across onboarding, training, support, documentation, project coordination, product feedback, account health, renewals, and expansion signals. Use AI to improve response quality and efficiency, monitor product adoption, identify account risks, coordinate cross-functional delivery, and communicate customer needs to product and leadership. The role requires strong SaaS customer-facing experience, technical curiosity, written communication, project management, teaching, queue management, and familiarity with help desk and CRM platforms.

Manage strategic Canva Enterprise customers throughout the post-sale lifecycle, from onboarding and adoption through renewals and expansion. Drive retention, revenue growth, upsells, and cross-sells while mitigating account risks. Build executive-level relationships, interpret customer data, influence product direction, and coordinate cross-functional teams including Sales, Implementation, Technical Account Management, Support, and Solutions Consulting.

Manage a portfolio of B2B SaaS accounts to drive adoption, retention, and expansion. Build relationships, run 90-day onboarding, monitor usage and health scores, surface expansion opportunities, lead business reviews, and translate customer needs into product feedback and repeatable CS playbooks.

Manages client relationships, product adoption, renewals, retention, and expansion sales for BusyBusy. Responsibilities include maintaining Salesforce data, conducting client engagements and demonstrations, identifying upsell and cross-sell opportunities, analyzing usage and engagement metrics, coordinating with internal teams, and providing strategic feedback to leadership. The role is remote within the United States, with preference for candidates able to work onsite in St. George, Utah.

Owns strategic enterprise customer relationships from onboarding through renewal and expansion. Responsibilities include driving product adoption, developing success plans, managing executive stakeholders, identifying upsell and cross-sell opportunities, advocating for customer needs internally, and mentoring junior Customer Success Managers. The role requires measurable retention and expansion outcomes across complex, high-value SaaS accounts.

Own a portfolio of B2B SaaS customers from onboarding through adoption, retention, renewal, and expansion. Monitor product usage and customer health, identify churn risks, drive measurable value, and partner with Sales, Product, and technical teams. The role also supports scalable customer success processes, reporting, playbooks, and automation in a fast-growing startup environment.

Own strategic customer success for complex, multi-org enterprise accounts. Develop success plans, coordinate resources, drive adoption and ROI, influence executive stakeholders, manage risks and escalations, and guide customers on Salesforce solutions, AI governance, automation, and data. The role also mentors colleagues and advocates for customer needs while integrating multiple products and processes to achieve business outcomes.

Own 15–20 enterprise accounts from onboarding through renewal and expansion. Build executive and stakeholder relationships, develop success and account plans, monitor customer health and renewal risk, drive adoption and value realization, lead strategic reviews, synthesize customer feedback for Product and Engineering, and create scalable customer success playbooks and processes.

Owns post-implementation relationships for an assigned customer portfolio. Responsibilities include driving product adoption, providing training and strategic guidance, monitoring account health, identifying retention and growth opportunities, coordinating issue resolution and renewals, collecting feedback, maintaining customer records, and improving customer success processes. The role is fully remote with 20% travel.

Own 15–20 enterprise accounts across onboarding, adoption, renewal, and expansion. Build executive and administrator relationships, develop success and account plans, monitor customer health, mitigate renewal risk, and drive measurable value. Partner with Sales, Product, Engineering, Marketing, Support, and Alliances teams to represent customer needs, influence product direction, and create scalable customer success playbooks and executive business reviews.

Manages customer and retail-partner relationships across assigned markets, driving sales growth, market share, referrals, and brand loyalty. Develops market and product strategies, oversees product knowledge, merchandising, inventory, promotions, and order accuracy, and trains partners on technology, social media, service, and sales processes. Conducts competitive analysis, supports business-process improvements, and visits retail partners for training and product updates. The role requires strong communication, analytical, organizational, and customer-service skills.

Manage enterprise and mid-market customer relationships from implementation and onboarding through adoption, value realization, renewals, and expansion. Lead integration reviews, business reviews, success planning, escalations, and executive communications. Collaborate with engineering, support, and product teams to resolve issues and identify upsell opportunities. Maintain customer records in Salesforce and Planhat while helping scale customer success processes in a fully remote environment.

Manages customer and retail partner relationships for a home-building business. Develops market and product strategies, drives sales growth, manages merchandising and inventory knowledge, trains partners on technology and digital media, conducts competitive analysis, improves business processes, supports order accuracy, and builds customer loyalty, referrals, and brand engagement.

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.