The Role
As a Customer Success Manager, you will manage enterprise customer accounts, ensure successful SEO analytics implementation, and drive platform usage and training across divisions.
Summary Generated by Built In
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.
Responsibilities
- Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
- Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
- Drive integrations and implementations to completion
- Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
- Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
- Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
- Identify, engage, and train different divisions within a customer
- Provide day-to-day engagement that delights customers and supports renewal
- Configure platform to support advanced AI use cases
What it takes to be successful
- 5+ Years of relevant experience managing multiple customer accounts
- Experience doing discovery of business goals and needs
- Experience driving technology/platform adoption and usage
- Strong verbal and written communication skills and presentation skills
- Experience managing complex integrations
- Thorough understanding of digital marketing
- Working knowledge of SEO
- Enterprise analytics experience with Tableau/Domo/Power BI a strong plus
- Experience with web analytics, Adobe Analytics a strong plus
Benefits and Perks
- Comprehensive medical, dental, and vision insurance
- Generous paid time off and company holidays
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Regular team events (Quarterly)
- The chance to make a real impact on the future of our workplace and our company
About BrightEdge
BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.
The continuous innovation of our product is supported by what we believe to be our most valuable assets: our people. Our employees are industry experts at the forefront of digital transformation. Come join us and help us share the future of SEO.
Top Skills
Adobe Analytics
Domo
Power BI
Seo
Tableau
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The Company
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
