Top Customer Success Manager Jobs

Manage client relationships for a higher-education payments SaaS platform to maximize retention, CSAT, and reduce churn. Own renewals, commercial relationship aspects, product onboarding and troubleshooting, anticipate client needs, and drive outcomes through proactive account management and cross-functional escalation.

Manage approximately 35 high-touch enterprise accounts, build senior-level relationships, coach customers on product best practices, solve complex problems, identify upselling opportunities, analyze engagement data, report KPIs, improve customer experiences, and mentor team members. The role requires customer-facing account or project management experience and includes less than 15% nationwide travel.

Own operational strategy, performance, and volume retention for enterprise banking and fintech partners. Lead cross-functional initiatives, incident resolution, business reviews, success plans, and process improvements. Analyze data to reduce operational issues, improve transfer success, and minimize churn. Partner with Account Management, Product, Engineering, Compliance, Legal, and other teams while influencing senior partner stakeholders and advocating for platform improvements, API integrations, and scalable operational solutions.

Manage and expand enterprise client accounts through relationship building, strategic account planning, renewals, onboarding, retention, upselling, and cross-selling. Serve as a trusted advisor and escalation point, monitor client satisfaction metrics, coordinate with internal teams, and support billing and collections. Represent the company at networking events, host client events, build community engagement, and collaborate with marketing on testimonials, case studies, and thought leadership.

Manage strategic enterprise customer relationships across renewals, product adoption, account expansion, upsells, and cross-sales. Monitor usage, resolve issues, conduct training sessions, lead recurring customer calls and executive business reviews, and demonstrate product ROI. The role requires managing a large client portfolio, improving retention, identifying growth opportunities, and meeting retention and upsell quotas in a SaaS environment.

Own client relationships and lead cross-functional media campaign delivery across paid social, retail media, influencer, and loyalty channels. Translate client objectives into media strategies, oversee campaign planning and execution, present performance insights, manage workflows, resolve issues, and identify renewal and account-growth opportunities. The role requires strong communication, critical thinking, project coordination, commercial awareness, and the ability to influence internal teams without direct authority.

Manage strategic enterprise customer relationships for cybersecurity SaaS and managed security services. Drive adoption, retention, renewals, expansion, value realization, QBRs, escalations, and executive engagement. Serve as the primary customer contact while coordinating with Sales, Product, Services, and leadership. The role requires advanced knowledge of Microsoft Sentinel and Microsoft Defender, strong enterprise account management, technical communication, and customer success strategy development.

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Manage relationships with B2B SaaS customers in the public sector, helping them achieve desired outcomes and maximize product value. Develop customer success plans, lead regular meetings and check-ins, monitor customer health, address risks, and support retention. Analyze usage data to identify expansion opportunities, coordinate with sales, marketing, product, and other teams, and assist with surveys, webinars, and customer events.

Manage relationships with B2B SaaS procurement customers in the public sector. Develop customer success plans, lead regular meetings, monitor customer health and usage, mitigate churn, identify expansion opportunities, coordinate cross-functional support, and contribute to webinars and customer events.

Own customer relationships after onboarding, tracking health, adoption, renewals, and expansion. Run check-ins and QBRs, identify risks, coordinate workflow support with Audit Engineers, partner with Sales on expansion, collaborate with Product on customer needs, maintain account documentation, and help develop repeatable customer success playbooks.

Supports senior customer success managers serving pest control accounts. Responsibilities include client follow-ups, campaign launch support, meeting preparation, action-item ownership, platform adoption, and learning the pest control industry. The role requires strong communication, timely execution, responsiveness, and daily in-person collaboration in the Logan office, with a defined path to managing an independent book of business within 6–12 months.

Manage a portfolio of 500+ corporate accounts by driving adoption, monitoring account health, protecting retention, identifying expansion opportunities, delivering training and business reviews, and representing customer needs internally. Partner with strategic account managers, Sales, Marketing, Product, and Support to strengthen customer value and generate referrals. Travel up to 25% to build regional relationships.

Manage a portfolio of 400+ veterinary practice accounts, driving product adoption, customer satisfaction, retention, and expansion. Use customer health data and product usage insights to identify risks and growth opportunities, deliver targeted communications, address customer needs, coordinate cross-functional support, and lead business reviews demonstrating ROI. The role combines high-touch relationship management with scalable digital engagement.

Manage a portfolio of B2B customers in Thailand, leading onboarding, product adoption, retention, renewals, and upsell opportunities. Build executive relationships, develop customer success plans, and collaborate with Sales, Marketing, Product, and Renewals. The role also supports business development by identifying prospects, conducting outreach, researching the Thai EdTech market, supporting localized campaigns, and tracking expansion metrics.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Manage enterprise customer success across onboarding, training, adoption, retention, renewals, expansion, and advocacy. Serve as a trusted advisor, conduct business reviews and health checks, resolve escalations, coordinate with support and sales teams, identify growth opportunities, and develop success plans aligned with customer business objectives. The role requires intermediate IT infrastructure knowledge and occasional customer travel.

Own customer relationships for assigned SaaS accounts, driving platform adoption, value delivery, retention, renewals, and growth. Serve as a strategic advisor to senior stakeholders, lead business reviews, manage account health and escalations, identify expansion opportunities with Account Executives, and advocate for customers across Product, Support, and Services teams.

Manage major client accounts by onboarding customers, driving adoption, demonstrating subscription value, monitoring client health, and supporting renewals and expansion. Partner with sales, services, product, and technical support teams to resolve issues and design learning program implementations. Conduct business reviews, provide strategic guidance, deliver enablement, and identify opportunities to improve learner engagement and client outcomes.

Own the post-sale lifecycle for key B2B SaaS accounts, building executive relationships, driving adoption, renewals, retention, and expansion. Use customer data and analytics to monitor account health, identify risks and upsell opportunities, and deliver tailored success strategies. Collaborate with sales, product, and support teams while advocating for customer needs and influencing product and marketing direction.

Onboard and educate B2B customers, host customer calls, identify adoption issues, recommend solutions, and help develop scalable customer success processes. Partner with engineering on tooling and product feedback, create educational content and webinars, and use Pylon internally to improve customer workflows. The role is customer-facing, technical, and based in San Francisco with in-person work.

Own strategic relationships with global enterprise hotel brands, coordinating deployments, adoption, account planning, executive business reviews, risk mitigation, and expansion opportunities. Partner cross-functionally with Implementation, Sales, Product, Engineering, and Support teams to drive customer outcomes, resolve escalations, influence the roadmap, and develop customer advocacy.

Own 25–40 mid-market customer accounts, leading implementation, integrations, SSO and SCIM setup, admin training, adoption, technical troubleshooting, health monitoring, and customer feedback. Drive successful rollouts and user engagement, independently resolve first-line issues, identify renewal and expansion signals, and coordinate commercial handoffs without owning pricing or renewals.

Own post-deployment customer relationships for enterprise SaaS accounts, driving onboarding, adoption, business outcomes, renewals, satisfaction, and expansion. Build executive relationships, lead QBRs, manage escalations, coordinate cross-functional teams, and maintain customer success plans. Track health scores, adoption, renewal forecasts, and CSAT/NPS while using customer insights to improve processes and identify growth opportunities.

Own enterprise customer accounts from implementation through adoption, renewal assistance, and expansion. Lead onboarding, technical working sessions, QBRs, and escalations while serving as the primary product expert. Troubleshoot OpenAPI, CLI/API integrations, CI/CD syncing, custom JavaScript/CSS, authentication, and SSO configurations. Identify growth opportunities, advocate for customers internally, provide product feedback, and build AI-assisted workflows to improve efficiency.