Top Customer Success Manager Jobs

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

Manage post-sale customer journey, ensuring client success, driving platform adoption, and building the customer success function from scratch.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

As a Customer Success Manager, you will manage contractor and developer relationships, drive customer value from onboarding to renewal, analyze product usage data, and collaborate on product development.

The role involves managing relationships with advertising partners, guiding them through onboarding, analyzing campaign performance, and collaborating cross-functionally to enhance the advertiser experience and support growth.

The Customer Success Manager will manage relationships with banks and fintechs, drive product adoption, deliver top-tier customer service, and contribute to internal process improvements.

The AI Customer Success Manager will manage the customer journey, driving onboarding, customer engagement, product expertise, and account growth while building the Customer Success function from inception.

The Accounting Customer Success Manager will support and train customers on the accounting platform, addressing their needs and collaborating with product teams on improvements.

The Customer Success Manager drives customer engagement and retention by acting as a trusted advisor, managing renewals, and supporting expansions. They analyze customer health data and conduct business reviews to foster relationships and improve outcomes.

The Customer Success Manager secures client relationships, guides onboarding and adoption, drives product usage, and manages escalations to ensure customer success with Rockerbox.

The Customer Success Manager drives customer engagement, retention, and value realization from Elsevier's products while collaborating with cross-functional teams to ensure seamless experiences and identify growth opportunities.

The Customer Success Manager will manage a portfolio of clients, support their service needs, renewals, and expansion opportunities while ensuring value realization from services provided.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Manage a portfolio of advertisers, drive campaign success, and maintain client relationships. Advise on strategy, generate reports, and lead client meetings.

Manage a book of SMB accounts post-sale, run onboarding and product demos for French-speaking clients, drive adoption, retention and expansion, develop success plans, monitor health metrics, and coordinate with Sales, Product, Service Delivery, and Support to resolve issues and improve processes.

Manage a pooled book of SaaS accounts to drive renewals, expansion, engagement, and retention; identify risk, recommend cross-product solutions, capture customer feedback, and collaborate with Sales, Support, and Product.

Serve as primary advisor contact to drive onboarding, adoption, and retention. Run trainings, office hours, and build playbooks; partner with product to surface insights and track customer health to ensure measurable advisor outcomes.

Own enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion. Drive adoption and consumption, build success playbooks, health scoring, and onboarding templates. Lead QBRs and executive briefings, partner with Solutions Engineers to deliver complex solutions, monitor usage to optimize outcomes, and establish the Customer Success function from scratch.

Manage and grow an assigned portfolio of agency and brand clients, serve as primary contact across campaign lifecycle, lead campaign planning/activation/reporting, deliver platform demos and strategic recommendations, coordinate cross-functional teams, and drive client retention, upsells, and operational improvements.

Manage a portfolio of B2B SaaS customers as their primary contact to drive adoption, onboarding, migrations, engagement, and renewals. Deliver training, business reviews, issue resolution, and strategic expansion plans. Coordinate cross-functionally with sales, product, and support while reporting on customer health, usage metrics, and opportunities for upsell.

The Executive Client Success Manager leads the client lifecycle for strategic accounts, drives outcomes, and delivers exceptional client experiences, focusing on risk reduction and relationship development.

Manage onboarding and ongoing support for transactional clients, handle CSA queue and tasks, run usage reports, manage matter transfers, escalate and coordinate Level II support, and assist with internal platform testing to maximize retention, satisfaction, and account growth.

Own onboarding and ongoing success for transactional clients, manage the CSA queue and task workflows, run usage and subscription reports, handle matter transfers, escalate issues to technical/billing/product teams, collaborate with PM/Technical/Sales, support platform testing, and drive retention, renewals, upsells, and account expansion.