Top Customer Success Manager Jobs

Manage high volume inbound customer requests and own onboarding, activation, and training for Flock Advisory Network customers. Build self-service resources, automate repetitive workflows, and leverage AI tools to scale customer education and engagement. Analyze support trends, create playbooks, and partner with cross-functional teams to improve operational efficiency and customer outcomes.

As an Enterprise Customer Success Manager, you'll develop strategic account plans, advise financial stakeholders, manage complex enterprise accounts, and drive product adoption to ensure customer success.

As an Enterprise Customer Success Manager, you'll partner with finance teams of large customers to drive product adoption, minimize churn, and expand account value by creating account strategies and leveraging product insights.

As an Enterprise Customer Success Manager, you will advise CFOs and finance teams, drive product adoption, minimize churn, and maximize account value through strategic account management.

The Enterprise Customer Success Manager will advise large clients on financial solutions, ensure product adoption, drive account growth, and manage retention strategies through collaboration and data analysis.

Manage a portfolio of 30-40 enterprise customers to drive adoption, renewals, upsells, and Net Revenue Retention. Conduct executive business reviews, resolve escalations, analyze engagement health, mentor junior CSMs, and collaborate with sales and technical teams to deliver outcomes and grow ARR.

The Customer Success Manager at Boulevard manages relationships with Mid-Market customers, ensuring they receive ongoing value from the platform through retention strategies and account health monitoring.

Serve as primary customer contact to drive onboarding, retention, renewals, and expansion. Manage CRM, analyze customer data to reduce churn, coordinate field deployments, collaborate with sales and operations, and build customer engagement playbooks and automation to improve experience and operational efficiency.

Manage client onboarding, drive product adoption and retention, serve as primary customer contact, coordinate with support/sales/product, run QBRs, identify upsell/cross-sell opportunities, and advocate customer needs to influence product and service improvements.

Manage post-sale execution and performance of direct and programmatic digital advertising campaigns. Act as primary client contact, collaborate with sales, ad ops, media planning, and finance, monitor pacing and delivery, analyze performance, provide optimization recommendations, troubleshoot creative/tracking issues, produce campaign recaps, and identify upsell and retention opportunities.

Primary point of contact for customers using CPQ modules; drive retention and adoption from pilot to production. Lead support for cost estimation, quoting, pricing, and change management; conduct training, onboarding, and QBRs; document requirements and maintain CRM records; collaborate with Product, Sales, and Support; manage multiple customer projects and pursue renewals and account expansion. Requires occasional travel (10-20%) and hybrid presence in Ann Arbor.

Serve as primary post-sales relationship owner for federal customers, driving onboarding, adoption, and retention of HiddenLayer cybersecurity/AI solutions. Coordinate cross-functional teams, conduct business reviews, mitigate risks, capture customer feedback, and support renewals and expansion in complex federal environments.

Manage a portfolio of customers to drive adoption of the WellHive platform, build stakeholder relationships, monitor account health, surface insights, coordinate internal responses to issues, and report progress to customers and internal teams to ensure measurable customer outcomes.

The Client Success Manager will oversee a portfolio of B2B clients, ensuring satisfaction and growth through proactive support, performance tracking, and cross-functional teamwork.

Manage a portfolio of B2B clients, providing high-touch service to ensure satisfaction and growth through performance monitoring and proactive support.

Manage and grow a portfolio of strategic, high-revenue SaaS accounts. Act as trusted advisor to senior stakeholders, drive retention, upsell, and expansion, run QBRs, lead escalations, coordinate cross-functional teams, maintain forecasting and CRM hygiene, and translate customer goals into account plans that deliver measurable commercial outcomes.

Own renewal and expansion revenue for a book of SaaS accounts; design proactive 12-month renewal cadences, lead onboarding, drive product adoption, run upsell demos, provide customer feedback to product, and build CS processes, playbooks, and tools.

Manage post-sale customer journey, ensuring client success, driving platform adoption, and building the customer success function from scratch.

The Level II Client Success Manager manages healthcare food service accounts, fostering client relationships, driving system optimization, and ensuring value delivery while aligning client strategies with the company's solutions.

As a Customer Success Manager, you will manage contractor and developer relationships, drive customer value from onboarding to renewal, analyze product usage data, and collaborate on product development.

The role involves managing relationships with advertising partners, guiding them through onboarding, analyzing campaign performance, and collaborating cross-functionally to enhance the advertiser experience and support growth.

The Customer Success Manager will manage relationships with banks and fintechs, drive product adoption, deliver top-tier customer service, and contribute to internal process improvements.

The AI Customer Success Manager will manage the customer journey, driving onboarding, customer engagement, product expertise, and account growth while building the Customer Success function from inception.

The Accounting Customer Success Manager will support and train customers on the accounting platform, addressing their needs and collaborating with product teams on improvements.

The Customer Success Manager drives customer engagement and retention by acting as a trusted advisor, managing renewals, and supporting expansions. They analyze customer health data and conduct business reviews to foster relationships and improve outcomes.