Responsibilities
- Build and maintain strong relationships with key customers to drive retention, adoption, and expansion.
- Identify risks early, create action plans to prevent churn, and lead success reviews centered on measurable ROI.
- Map product features to customer goals, uncover upsell opportunities, and promote best practices.
- Deliver impactful onboarding, training, and ongoing enablement to ensure long-term product success.
- Collaborate cross-functionally with Product, Engineering, and Sales to resolve issues and advocate for customer needs.
- Use data insights and health metrics to forecast renewals and drive proactive engagement strategies.
Requirements
- Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results.
- Proven experience in Customer Success Management or relationship management, with a track record of driving customer retention and satisfaction.
- Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement.
- Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training.
- Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change.
- Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships.
- Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges.
- Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle.
- Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor’s degree
- Role Schedule: 6am - 2PM PST (Subject to change)
Benefits and Perks
- Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- A pet-friendly office so your furry friends can be part of your workday
- Complimentary parking in our secure garage
- Opportunities to learn everything there is to know about tech startups and developing your CS skills
- A collaborative, dynamic, and supportive team environment
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What We Do
Kixie is the leading sales engagement platform that boosts sales team performance with ultra-reliable, easily automated calling and texting for Hubspot, Salesforce, Pipedrive and other leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. The platform includes the PowerCall dialer & mobile apps, Automations, Analytics and Contact Center. With Kixie, sales teams have the power to achieve their most ambitious goals. It's better sales, made simple. Kixie is for sales agents: We've revolutionized how salespeople engage with prospects, making it automatic and natural. Kixie engages leads when *they* are engaged. In the past, agents simply dialed through a list of numbers, hoping to get someone on the phone. Those 👏 days 👏 are 👏 gone 👏. There are more ways to communicate than ever. People are busier than ever. Kixie helps break through the noise and close deals. Kixie is for sales managers: With Kixie, sales managers coach and develop stronger teams that close more opportunities. It's a powerful ally. Kixie helps apply past learning to new deals to ensure agents are communicating the right message at the right time, closing as many opportunities as possible. Kixie is for business calling & texting: At its core, Kixie is a world-class Contact Center designed to help sales teams, anywhere, prosper. Ever heard a sales agent say something like, “If I can just get a lead on the phone, I close the deal nearly every time!” 🤔 The modern sales organization needs more than a dumb dialer. They need an intelligent platform that proactively helps agents connect with leads. With Kixie agents are always one step ahead — start putting it to work for you in just minutes. Try it free at kixie.com.
