Top Customer Success Manager Jobs

The Client Success Manager ensures client satisfaction, oversees client health monitoring, crisis coordination, and trains Team Leads while preventing escalations and maintaining communication.

Serve as the strategic account owner to drive value realization, adoption, renewals, and growth for biopharma customers. Build executive relationships, align on success criteria, partner with Implementation, Delivery, and Product, lead customer meetings, advocate customer priorities, monitor account health, and apply commercial data insights to support strategic recommendations.

Manage a large portfolio of enterprise government agency customers as a trusted advisor, driving adoption, retention, and multi-year strategic account plans. Own renewal health, forecast risk, identify upsell/cross-sell, build KPI dashboards, leverage AI to scale engagement, travel for on-site relationship-building, and advocate customer needs internally.

Lead delivery and client relationship management for contracted IT services across delivery towers. Own cost, SLAs, escalations, and risk; drive customer satisfaction, renewals, expansion revenue, and account-level transformation while managing cross-functional teams and third-party vendors.

Manage long-term success for ServiceTitan's largest customers, focusing on product adoption, account management, and enhancing customer satisfaction. You'll coach users and develop strong partnerships with client management.

Manage a US customer portfolio to drive adoption, value realization, retention and growth. Build C-level relationships, deliver executive engagements, create account strategies, forecast revenue risk, and collaborate cross-functionally to meet success metrics and expansion goals. Travel 20–30% for customer meetings and events.

Own post-sale growth for a portfolio of large enterprise accounts. Build executive relationships, run whitespace analysis, design growth programs, drive internal marketing events, surface qualified expansion opportunities, run product demos and light prototyping, and provide field insights to Product, Engineering, and GTM leadership to expand Retool adoption and measurable business value.

Manage post-sale relationships for Public Sector accounts across adoption, advocacy, renewal, and expansion. Drive account growth through consultative engagement, multi-threading, and commercial accountability. Use data and analytics to demonstrate ROI, forecast renewals, mitigate risk, and surface product improvements while partnering cross-functionally.

Manage a portfolio of small & medium hospitality customers post-sale to drive adoption, retention, renewals and expansion of Amadeus solutions. Serve as primary contact, analyze usage, recommend optimizations and revenue/marketing strategies, collaborate with Sales and Product, and deliver value-driven materials to achieve financial targets and customer outcomes.

Manage onboarding, training, and ongoing customer relationships for PaceMate within a US territory. Drive adoption, align clinical and executive stakeholders, collaborate with sales, execute resource deployment, forecast onboarding, collect customer feedback for product development, and travel frequently (>50%).

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Manage a reactive portfolio of post-sale insurance/SaaS clients to drive adoption, renewals, and net revenue retention. Lead QBRs, close low-complexity expansions, triage incidents in JIRA/Freshdesk, maintain CRM hygiene in Salesforce, and partner with Strategic Account Managers on adoption and value mapping. Translate client feedback into playbooks, knowledge base content, and product requirements while mentoring peers and improving processes to boost NPS and lower time-to-resolution.

The Customer Success Manager will educate clients on creative strategy, build relationships, and help maximize their use of Motion's platform through engagement and tailored support.

The Customer Success Manager at Technosylva is responsible for customer onboarding, training, relationship management, issue resolution, and supporting upsell opportunities.

As a Customer Success Manager at Similarweb, you will build relationships with clients, drive platform adoption, and provide actionable insights to meet business goals.

As a Customer Success Manager at TigerData, you'll drive customer adoption, retention, and success through data-informed strategies while fostering relationships with technical and business stakeholders.

Drive adoption, retention, and growth for enterprise customers post-sale. Serve as primary CSM contact, build strategic success plans, track customer health and ROI, surface upsell/cross-sell opportunities, lead executive meetings/workshops, and collaborate with sales, marketing, and technical teams to mitigate risk and maximize value from Reltio’s platform.

Lead AI transformation initiatives for Fortune 500 legal departments, ensuring successful platform delivery, adoption, and value realization while building executive relationships.

As a Client Success Manager - Mid Market at Hinge Health, you'll manage client relationships, drive product adoption, and ensure client retention through strategic communication and data-driven insights.

As a Customer Success Manager, you'll ensure customer satisfaction and retention, leading onboarding, product adoption, and account growth while managing relationships and feedback.

The Customer Success Manager will oversee post-sales activities, ensure customer satisfaction, build relationships, manage risks, and collaborate with teams to drive product adoption and engagement.

The Family Success Specialist will enhance customer satisfaction and loyalty, manage student journeys, and optimize communication and operational processes.

The Associate, Client Success Manager manages post-sales relationships, launching Grubhub Campus ordering, and driving engagement with students while ensuring client satisfaction and operational success.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

As a Customer Success Manager I, you will manage small business customer success, drive product adoption, and mitigate churn while increasing customer satisfaction.