About Alpine IQ
Alpine IQ (AIQ) was founded in 2019 to bring clarity and compliance to customer data in highly regulated industries. What began as a solution for the legal cannabis market has grown into a powerful platform used by brands and retailers of all sizes—from family-run shops to public enterprises.
We’re a fully remote team of builders, driven by curiosity and a passion for solving complex problems with elegant tools. Our products simplify operations, empower smarter decisions, and help businesses connect with customers in meaningful ways.
If you're energized by fast-moving environments, creative challenges, and impactful work—you’ll fit right in.
At Alpine IQ, we help businesses grow smarter through data, automation, and human connection. We’re looking for a Customer Success Manager (CSM) who’s passionate about creating exceptional customer experiences and ensuring our clients achieve real, measurable success with our platform.
What You’ll DoAs a CSM, you’ll be the trusted advisor and main point of contact for our customers—building relationships, understanding their goals, and helping them maximize the value of Alpine IQ. You’ll partner across departments to ensure each client is supported, trained, and thriving.
You will:
- Own the customer journey from onboarding to renewal, ensuring a smooth and positive experience.
- Build strong relationships with assigned accounts and act as their advocate within Alpine IQ.
- Deliver proactive support, training, and strategic recommendations to help clients achieve their goals.
- Collaborate cross-functionally with Product, Engineering, and Support to resolve issues and enhance product adoption.
- Analyze customer data and feedback to identify trends, uncover opportunities, and drive retention and growth.
- Monitor renewals and upsells by identifying ways to expand product use and demonstrate value.
- Foster customer advocacy through testimonials, case studies, and referrals.
- 2+ years of experience in Customer Success, Account Management, or a similar client-facing SaaS role.
- Proven success in driving retention, renewals, and customer satisfaction.
- Strong communication and relationship-building skills—both strategic and empathetic.
- Experience with CRM and customer success tools (e.g., HubSpot, Salesforce, or Gainsight).
- An analytical mindset with the ability to interpret data and translate it into actionable insights.
- Self-motivated and adaptable to a fast-paced, high-growth environment.
- SaaS experience or a background in data-driven marketing technology.
- Bachelor’s degree in business, marketing, communications, or related field.
- A natural curiosity for technology and optimizing customer experiences.
- 100% Remote (U.S.-based)
- Company-issued laptop provided
- Must have access to a secure and reliable high-speed internet connection
- On-camera collaboration required
We’re a team of innovators, problem-solvers, and builders passionate about helping brands thrive. At Alpine IQ, you’ll have the freedom to take initiative, the tools to make an impact, and a culture that celebrates growth, creativity, and ownership.
Benefits
- Medical, Dental, Vision, and ancillary benefits
- 401(k) Company Match
- Flexible Time Off
- Home Office Benefit
- Paid Parental Leave
- Virtual Events
- Company Laptop
- and More!
Ready to embark on this adventure together? We can't wait to meet you and explore the endless possibilities. 🚀
Top Skills
What We Do
Alpine IQ was founded in 2019 in order to solve the world's largest legal use cannabis market problems for retailers and cultivators. At its inception, Alpine IQ developed a groundbreaking tool to manage customer data compliance across multi-state/ provincial regulatory environments. This concept later sprouted organically into a full suite of tools to protect, segment, promote, and sync in-store and online consumer experiences. The Alpine product lineup includes many components that work seamlessly together on top of cannabis-specific 3rd parties to power loyalty systems, mobile apps, text messaging, point of sale, marketing automation, referral programs, store review automation, in-store screens, and more.
Why Work With Us
Top Reasons to Work with Us
• 100% Remote opportunity!
• Chance to work with cutting edge technology
• Great growth opportunities
