Top Customer Success Manager Jobs

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Manages assigned service customer accounts, ensuring contractual obligations and service-level agreements are met. Coordinates preventive maintenance, commissioning, emergency repairs, field resources, documentation, invoicing plans, KPIs, and root cause analyses. Acts as the operational and administrative customer point of contact, supports quotations, provides technical direction, conducts business reviews, and drives continuous improvement. Requires after-hours availability, full-time office work in Westerville, Ohio, and 25% travel.

Manage a portfolio of enterprise customers to drive adoption, retention, and expansion. Build relationships with technical and executive stakeholders, run QBRs, monitor health signals, mitigate risks, influence product roadmap, and build enterprise business cases demonstrating ROI for Nimble's web search agent platform.

Own a portfolio of enterprise and scale-up clients from onboarding through renewal, driving retention, expansion, and measurable ROI. Develop and deliver AEO strategies, audits, technical recommendations, roadmaps, and executive presentations across AI search platforms. Monitor account health, lead business reviews, manage stakeholder relationships, identify risks and growth opportunities, support case studies, and translate client insights into internal product and operating frameworks.

Manage a portfolio of high-touch real estate agent customers as their primary account contact. Provide onboarding, technology adoption support, training, marketing assistance, strategic recommendations, and issue resolution. Partner with internal teams on onboarding and business initiatives while serving as the office’s primary support presence, handling guests, phones, mail, supplies, and facilities escalations.

Manage a portfolio of real estate agent customers as their primary point of contact. Provide onboarding, technology adoption support, training, marketing assistance, and strategic recommendations. Create marketing collateral, coordinate with onboarding and marketing teams, and support office initiatives. Serve as the office’s front-line contact by welcoming guests, managing calls and mail, maintaining supplies, and escalating facilities issues.

Manage and grow a portfolio of mid-sized SaaS customers by driving renewals, expansion, onboarding, adoption, satisfaction, and long-term relationships. Forecast and achieve revenue targets, identify expansion opportunities, address customer concerns, advocate for customer needs, and collaborate with territory managers and sales engineers. The role requires strong communication, objection handling, time management, and experience selling subscription-based solutions.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Own a portfolio of healthcare practices, coaching providers to increase patient volume, retention, lifetime value, and revenue. Build individualized growth plans, manage provider health and advocacy, identify churn risks, test new wellness and cash-pay offerings, develop scalable playbooks, and partner cross-functionally with product, operations, and growth teams. The role is based in Santa Monica, California, and involves working closely with company founders and providers.

As a Customer Success Manager, you will enhance customer engagement, drive adoption, execute onboarding, and support account growth while collaborating closely with management and operations.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage a portfolio of health plan clients, serving as the primary operational contact and partnering with Account Executives on retention and growth. Responsibilities include relationship management, issue resolution, program launches, client reporting, marketing campaigns, performance monitoring, and continuous improvement. The role requires analyzing clinical, enrollment, utilization, engagement, and campaign data while coordinating with internal teams to deliver strong client outcomes and long-term partnerships.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Own the end-to-end success of dental practice customers using AirPay, from implementation through post-launch adoption. Lead deployment timelines, provide workflow guidance and training, manage stakeholder relationships, conduct business reviews, monitor account health, resolve challenges, and identify growth opportunities. The role is primarily in-person in New York City with some remote flexibility.

Manage creator communication and relationships throughout influencer marketing campaigns. Support creator onboarding, coordinate deliverables, timelines, submissions, feedback, approvals, and negotiations, while keeping campaign information organized. Track campaign progress and results, assist with reporting, troubleshoot issues, and support the Organic Partnerships team with daily campaign operations. The role requires strong marketing and social media knowledge, excellent communication, organization, initiative, and interest in the creator economy.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

As a School Success Manager, you will manage school partnerships, drive student referrals to therapy, and provide operational support to counselors while using AI tools for efficiency.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Manage advertising partner relationships from onboarding through campaign growth on OpenAI’s ads platform. Advise advertisers on campaign performance, identify expansion opportunities, and provide actionable recommendations. Collaborate with Sales, Product, Analytics, Policy, and Operations to resolve issues, improve advertiser experience, and inform product strategy. Build scalable processes and best practices while supporting responsible platform growth and maintaining user trust.

Manage advertiser relationships across onboarding, campaign launches, performance optimization, product adoption, and partnership growth. Analyze campaign data, provide strategic recommendations, coordinate with Sales, Product, Analytics, Policy, and Operations, resolve issues, gather advertiser feedback, and develop scalable processes for OpenAI’s advertising ecosystem.

Own a portfolio of strategic enterprise accounts, driving Salesforce and DevOps platform adoption, retention, expansion, and measurable business outcomes. Develop Success Plans, lead executive business reviews, monitor account health, identify renewal risks, partner with Sales on upsell and cross-sell opportunities, represent customer needs to Product, and engage technical teams when needed. Regular travel to customer sites is required.