Customer Success Manager

Posted Yesterday
Be an Early Applicant
Hiring Remotely in Columbia, MD, USA
Remote or Hybrid
33-44 Annually
Senior level
Security • Software
The Role
Manage and grow a portfolio of mid-sized SaaS customers by driving renewals, expansion, onboarding, adoption, satisfaction, and long-term relationships. Forecast and achieve revenue targets, identify expansion opportunities, address customer concerns, advocate for customer needs, and collaborate with territory managers and sales engineers. The role requires strong communication, objection handling, time management, and experience selling subscription-based solutions.
Summary Generated by Built In

Who is Tenable?

Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing Tenable customers in our mid-size Commercial segment.  
Your Opportunity:

  • Responsible for renewing and expanding revenue within given client base
  • Proactively address any concerns or challenges to secure long-term customer relationships
  • Responsible for forecasting and achieving Quarterly & Annual Revenue Targets
  • Manage a book of mid-sized clients in our Commercial or Enterprise segmentation
  • Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value added communications and meetings
  • Collaborate  with internal teams such as Territory Managers and Sales Engineers to maintain client health and drive expansion opportunities
  • Advocate for the customer within the organization, ensuring their feedback is heard and acted upon Identify expansion opportunities through in-depth conversations and relationship building
  • May perform other duties and responsibilities that management may deem necessary from time to time

What You'll Need:

  • BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business
  • Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based
  • Strong understanding of the products or services offered and the ability to articulate their value to clients.
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Consistent and documented track record for achieving monthly/quarterly/annual target metrics
  • Strong oral and written communication skills are a must
  • Ability to work in a fast paced, team environment with revenue deadlines
  • Working knowledge of Google Suite and Salesforce.com
  • Ability to sit and work at a computer for extended periods of time

#LI-MF1 #LI-Hybrid

This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.

US Pay Range
$33.17$44.39 USD

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

Tenable Data Consent Statement

Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice

Skills Required

  • Bachelor’s degree
  • 5+ years of sales experience focused on renewing or growing existing business
  • Experience selling on-demand, SaaS, or subscription-based solutions
  • Strong understanding of products or services and ability to articulate their value to clients
  • Ability to adapt, overcome objections, and learn complex solutions
  • Strong time management skills
  • Documented track record of achieving monthly, quarterly, and annual target metrics
  • Strong oral and written communication skills
  • Ability to work in a fast-paced team environment with revenue deadlines
  • Working knowledge of Google Suite and Salesforce.com
  • Ability to sit and work at a computer for extended periods

Tenable Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tenable and has not been reviewed or approved by Tenable.

  • Healthcare Strength Benefits materials highlight comprehensive medical and mental health coverage with family-forming support and gender-affirming care, alongside an Employee Assistance Program. Feedback suggests coverage depth is a core strength of the package.
  • Leave & Time Off Breadth Generous PTO is emphasized, and some teams note additional time-off style perks such as summer Friday hours. Feedback suggests time-away policies are a relative strength.
  • Equity Value & Accessibility RSUs and an Employee Stock Purchase Plan are frequently highlighted alongside base pay. Feedback suggests these equity elements contribute meaningfully to perceived total compensation.

Tenable Insights

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The Company
HQ: Columbia, MD
1,847 Employees

What We Do

Tenable®, Inc. is the Cyber Exposure company. Over 30,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. As the creator of Nessus®, Tenable extended its expertise in vulnerabilities to deliver the world’s first platform to see and secure any digital asset on any computing platform. Tenable customers include more than 50 percent of the Fortune 500, more than 30 percent of the Global 2000 and large government agencies. Learn more at www.tenable.com.

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