Top Customer Success Manager Jobs

Serve as a strategic advisor for major media and advertising technology customers. Build executive relationships, develop success plans, drive platform adoption, manage renewals, reduce churn, and identify expansion opportunities. Advise media partners on ad sales, programmatic advertising, identity, measurement, and marketing use cases. Coordinate with sales, product, engineering, and support teams to deliver customized solutions and communicate customer insights internally.

Manage a portfolio of client accounts, serving as the primary contact and overseeing implementation and delivery of preventive healthcare and wellbeing programs. Develop account plans, coordinate internal stakeholders, establish reporting, analyze insights, drive engagement, and support client satisfaction and retention. The role requires strong communication, organization, analytical, consultative, and relationship-management skills, along with willingness to travel up to 20%.

Leads and develops a Customer Success team responsible for customer satisfaction, retention, service quality, and sales-related KPIs. Oversees coaching, training, performance management, escalations, customer account relationships, reporting, CRM documentation, payments, collections, cross-selling, and process improvement. Partners with Sales, Product, and Support teams to improve the customer journey and maximize customer value while maintaining operational standards and regular onsite attendance.

Manage enterprise B2B SaaS customer relationships from onboarding through adoption, renewal, and expansion. Establish success criteria, deliver business reviews, demonstrate ROI, develop success plans, cultivate executive champions, and identify growth opportunities. Monitor customer health, mitigate risks, coordinate issue resolution across Product, Support, and Engineering, and guide customers on platform features and best practices. The role requires strong technical, analytical, consultative, communication, and troubleshooting skills, particularly in cybersecurity and AI-native workflows.

Own end-to-end onboarding from contract signature through first successful close, configure customer workflows and AI agents, monitor account health, manage renewals and expansion, and lead executive business reviews. The role requires technical fluency with ERP integrations, SSO, APIs, and finance close processes, plus the ability to manage 8–12 B2B SaaS accounts and collaborate with Engineering, Product, and Sales.

Own post-sale customer relationships for Volta’s compute platform, guiding onboarding, adoption, account health, issue resolution, business reviews, renewals, and expansion. Partner with support, service operations, sales, product, and engineering to advocate for customer needs and deliver value. Build scalable onboarding and customer-success playbooks as the customer base grows.

Own post-onboarding success for active B2B SaaS customers by driving adoption, engagement, education, health monitoring, and long-term value. Build customer success playbooks, metrics, health scoring, enablement programs, and risk-recovery processes. Partner with Account Management, Product, Sales, and Engineering while supporting renewals and expansion. The role also helps establish the customer success function, mentors future hires, and educates legal teams on practical AI-enabled workflows.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Own post-sales customer success for a large Americas portfolio, focusing on onboarding, adoption, risk mitigation, technical guidance, renewals, and expansion. Use customer data, product telemetry, and growth signals to deliver scalable 1:many and personalized engagement. Build executive relationships, develop customer champions, manage renewal forecasts, identify upsell opportunities, and coordinate with sales and cross-functional teams. The role requires strong commercial judgment, technical product knowledge, communication, organization, and autonomy.

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Manages assigned service customer accounts, ensuring contractual obligations and service-level agreements are met. Coordinates preventive maintenance, commissioning, emergency repairs, field resources, documentation, invoicing plans, KPIs, and root cause analyses. Acts as the operational and administrative customer point of contact, supports quotations, provides technical direction, conducts business reviews, and drives continuous improvement. Requires after-hours availability, full-time office work in Westerville, Ohio, and 25% travel.

Manage a portfolio of enterprise customers to drive adoption, retention, and expansion. Build relationships with technical and executive stakeholders, run QBRs, monitor health signals, mitigate risks, influence product roadmap, and build enterprise business cases demonstrating ROI for Nimble's web search agent platform.

Own a portfolio of enterprise and scale-up clients from onboarding through renewal, driving retention, expansion, and measurable ROI. Develop and deliver AEO strategies, audits, technical recommendations, roadmaps, and executive presentations across AI search platforms. Monitor account health, lead business reviews, manage stakeholder relationships, identify risks and growth opportunities, support case studies, and translate client insights into internal product and operating frameworks.

Manage a portfolio of high-touch real estate agent customers as their primary account contact. Provide onboarding, technology adoption support, training, marketing assistance, strategic recommendations, and issue resolution. Partner with internal teams on onboarding and business initiatives while serving as the office’s primary support presence, handling guests, phones, mail, supplies, and facilities escalations.

Manage a portfolio of real estate agent customers as their primary point of contact. Provide onboarding, technology adoption support, training, marketing assistance, and strategic recommendations. Create marketing collateral, coordinate with onboarding and marketing teams, and support office initiatives. Serve as the office’s front-line contact by welcoming guests, managing calls and mail, maintaining supplies, and escalating facilities issues.

Manage and grow a portfolio of mid-sized SaaS customers by driving renewals, expansion, onboarding, adoption, satisfaction, and long-term relationships. Forecast and achieve revenue targets, identify expansion opportunities, address customer concerns, advocate for customer needs, and collaborate with territory managers and sales engineers. The role requires strong communication, objection handling, time management, and experience selling subscription-based solutions.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Own a portfolio of healthcare practices, coaching providers to increase patient volume, retention, lifetime value, and revenue. Build individualized growth plans, manage provider health and advocacy, identify churn risks, test new wellness and cash-pay offerings, develop scalable playbooks, and partner cross-functionally with product, operations, and growth teams. The role is based in Santa Monica, California, and involves working closely with company founders and providers.

As a Customer Success Manager, you will enhance customer engagement, drive adoption, execute onboarding, and support account growth while collaborating closely with management and operations.

Own the end-to-end client success lifecycle for a SaaS platform and consulting services, including onboarding, success planning, engagement, renewals, health monitoring, risk mitigation, executive reviews, platform adoption, and expansion support. Serve as the primary client advocate and coordinate cross-functional teams to deliver measurable compliance, security, and business outcomes.

Manage a portfolio of health plan clients, serving as the primary operational contact and partnering with Account Executives on retention and growth. Responsibilities include relationship management, issue resolution, program launches, client reporting, marketing campaigns, performance monitoring, and continuous improvement. The role requires analyzing clinical, enrollment, utilization, engagement, and campaign data while coordinating with internal teams to deliver strong client outcomes and long-term partnerships.

Supports Client Success Managers by coordinating client communications, meetings, agendas, documentation, study site information, reporting, and follow-up activities. Maintains action-item trackers, meeting minutes, client records, and site lists while coordinating with cross-functional teams to resolve requests, monitor commitments, identify overdue items, and keep client and study deliverables on track.

Own the end-to-end success of dental practice customers using AirPay, from implementation through post-launch adoption. Lead deployment timelines, provide workflow guidance and training, manage stakeholder relationships, conduct business reviews, monitor account health, resolve challenges, and identify growth opportunities. The role is primarily in-person in New York City with some remote flexibility.

Manage creator communication and relationships throughout influencer marketing campaigns. Support creator onboarding, coordinate deliverables, timelines, submissions, feedback, approvals, and negotiations, while keeping campaign information organized. Track campaign progress and results, assist with reporting, troubleshoot issues, and support the Organic Partnerships team with daily campaign operations. The role requires strong marketing and social media knowledge, excellent communication, organization, initiative, and interest in the creator economy.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.