Top Customer Success Manager Jobs

Own post-sale customer success across onboarding, configuration, adoption, retention, renewals, troubleshooting, and support. Identify expansion opportunities, resolve issues promptly, coordinate API and integration needs with engineers, track open items, and maintain proactive customer communication. The role requires commercial awareness, technical problem-solving, account management skills, and the ability to independently manage multiple SaaS customer accounts in a remote environment.

Serve as a primary contact for customers, handling high-volume phone, SMS, and email interactions. Resolve issues, explain products, re-engage inactive customers, track activity, and follow up on open requests. Partner with Sales, Product, Operations, and Support to improve customer experience while applying engagement playbooks in a fast-paced environment.

Own customer implementation and ongoing success for an AI-based phone agent platform. Configure call flows, prompts, transfers, notifications, integrations, and call forwarding; test deployments end-to-end; conduct onboarding and support calls; triage issues with engineering; monitor churn risks and invoices; document recurring fixes; and identify expansion opportunities. The role requires hands-on technical configuration, telephony or healthcare systems experience, and daily customer communication.

Manage strategic relationships with enterprise technology customers, driving Claude adoption, usage optimization, change management, and measurable business outcomes. Advise executives and technical stakeholders on AI capabilities, develop account success plans, monitor usage, identify expansion opportunities, deliver enablement programs, and communicate product roadmaps. Customer insights will inform Anthropic’s product development, research priorities, and go-to-market strategy.

Own a portfolio of strategic enterprise customers from implementation through renewal. Build success plans, manage adoption and value realization, engage executives, forecast renewals, mitigate churn risk, and identify expansion opportunities with Account Management. Lead business reviews, roadmap discussions, customer escalations, and cross-functional coordination. Translate customer feedback into product priorities and advise executives on agentic AI, generative AI, and enterprise CX opportunities and risks.

Drive AI adoption and value realization for commercial customers using Anthropic’s Claude products. Build strategic relationships, guide API and enterprise product usage, identify optimization and expansion opportunities, lead change management and enablement programs, conduct business reviews, quantify ROI, and communicate customer insights to Product and Sales teams.

Own customer onboarding, adoption, and retention for Siro’s AI sales platform. Manage stakeholders across enterprise deployments, train users and executives, drive change management, achieve gross dollar retention targets, and partner with Product, Sales, Marketing, Solutions Engineering, and Data Science. Build customer relationships, communicate business value, improve customer success processes, and support software adoption. Travel to customer sites approximately 10–15% of the time.

Engage and grow a scaled Tech Touch customer base by driving OneSignal adoption, managing inbound conversations, delivering 1:many programs, and improving customer health. The role partners cross-functionally to identify engagement and expansion opportunities, uses data to provide relevant resources, and guides customers from implementation through adoption at scale.

Manage and grow enterprise client relationships by driving platform adoption, developing account KPIs and usage strategies, delivering data-driven insights, partnering with account managers, representing customer needs internally, expanding stakeholder networks, attending industry events, and maintaining accurate CRM records. The role requires building a customer success strategy from the ground up for capital markets clients and supporting revenue growth through improved workflow adoption.

Manages B2B customer relationships and account success by driving product adoption, engagement, retention, renewals, and growth. Develops onboarding, education, and automated engagement programs; monitors account health; provides training and support; configures alerts and dashboards; identifies upsell opportunities; and partners with internal teams to optimize customer outcomes and account strategies.

Manage strategic customer relationships, drive Copado adoption, develop success plans, conduct business reviews, identify risks and upsell opportunities, and provide consultative guidance on Salesforce release management, agile processes, CI/CD, testing, security, compliance, and integrations.

Manage strategic customer relationships after sale, including onboarding, product adoption, technical support, business reviews, renewals, upsells, escalations, and customer health monitoring. Serve as a trusted advisor for Wave Relay products, coordinate with Sales, Engineering, PMO, and Operations, communicate customer feedback, and support retention and growth. The role requires travel to customer and partner locations worldwide.

Manages enterprise customer relationships for PointClickCare’s SaaS solutions, driving adoption, value realization, retention, and account growth. Serves as a trusted advisor to executive stakeholders, develops joint success plans, monitors customer health, mitigates churn, manages escalations, and coordinates cross-functional teams. The role requires strong communication, data analysis, CRM proficiency, healthcare and enterprise account management experience, and travel to client locations as needed.

Drive retention and growth for a US enterprise portfolio by owning strategic relationships, building and executing success/account plans, demonstrating measurable ROI, preventing churn, and partnering cross-functionally to improve customer experience and adoption.

Manage enterprise customer relationships across onboarding, adoption, stabilization, and renewal. Build success plans, monitor usage and health metrics, lead executive business reviews, resolve escalations, coordinate cross-functional teams, and communicate customer feedback to Product. Guide clients on Checkmarx’s application security platform while driving measurable business outcomes and long-term retention.

Own the retention, growth, adoption, renewals, and expansion of enterprise Shopify merchants using Okendo’s customer marketing platform. Build strategic success plans, lead executive business reviews, manage commercial negotiations, identify churn risks and cross-sell opportunities, and coordinate with internal teams to deliver measurable outcomes. The role requires deep ecommerce retention expertise, strong executive communication, commercial acumen, and the ability to manage a complex portfolio of strategic B2B SaaS accounts.

Manage client adoption, satisfaction, retention, and growth for the Skai platform, with an immediate focus on paid search. Train clients, provide technical and strategic guidance across Google Ads and Microsoft Advertising, conduct audits, identify optimization opportunities, coordinate internal teams, and maintain proactive communication. The role requires hands-on paid search campaign experience, consultative client service, strong project management, AI tool fluency, and occasional travel.

Manages post-sale client success and platform adoption for Skai’s paid search software. Responsibilities include client training, technical support, campaign strategy, audits, proactive communication, retention and growth initiatives, ROI improvement, cross-functional collaboration, and issue resolution. The role focuses on Google Ads and Microsoft Advertising, requires consultative client engagement, and uses AI tools for preparation and documentation. This is a hybrid position with occasional travel.

Manage client success and platform adoption for Skai’s paid search customers. Drive retention, growth, training, technical support, campaign strategy, audits, and ROI improvement across Google Ads and Microsoft Advertising. Build proactive communication cadences, coordinate internal specialists, identify workflow opportunities, and use AI for preparation and documentation. The role requires client services or technical project management experience, paid search expertise, strong communication, and occasional travel.

Manage and grow existing B2B enterprise accounts across North America by driving product adoption, renewals, retention, and expansion. Develop customer success plans, identify upsell opportunities, mitigate churn, lead multi-brand rollouts, and turn around stalled adoption. Collaborate with sales, product, music, and marketing teams while using customer data and AI tools to improve account management efficiency.

Own customer success for assigned AssetWorks accounts by driving product adoption, value realization, retention, renewals, and growth. Manage success plans, customer health data, business reviews, issue resolution, NPS surveys, and customer communications. Partner cross-functionally with Sales, Product, Development, Customer Care, and Professional Services to address risks, resolve complex issues, identify expansion opportunities, and strengthen long-term customer relationships.

Own relationships with hospital customers, build executive partnerships, conduct business reviews, drive product adoption and measurable value, monitor customer health and NPS, manage escalations, support renewals, and identify growth opportunities. The role requires consultative communication, healthcare SaaS experience, data-driven customer success planning, and the ability to manage a large customer portfolio.

Manage client relationships and help customers achieve business objectives through product adoption, value realization, proactive support, issue resolution, training, and quarterly business reviews. Monitor customer health, identify retention and expansion opportunities, coordinate internal teams, manage escalations, support account changes and billing corrections, and contribute to customer success program improvements.

Manage a portfolio of HCM or SaaS clients across onboarding, adoption, retention, business reviews, issue resolution, and offboarding. Monitor client health and KPIs, create risk action plans, handle escalations, gather feedback, and communicate client insights internally. Collaborate with cross-functional teams and Sales to deliver value and identify expansion opportunities. Occasional domestic travel and regular onsite attendance are required.

Manage approximately 150 mid-market agriculture customers throughout the post-onboarding lifecycle. Drive product adoption, customer value realization, renewals, retention, and expansion opportunities through success plans, business reviews, health monitoring, proactive outreach, and risk mitigation. Coordinate training, manage escalations, maintain forecasts and account records, and communicate customer feedback internally. Partner with Sales, Product, Support, and Operations to strengthen relationships and protect recurring revenue.