Top Customer Success Manager Jobs

Serve as the frontline partner to retail and home-building facilities to drive sales growth, inventory and product strategy, training, and customer experience. Coach partners on technology, social/digital media, merchandising, and processes. Prospect for new business, improve processes, support order accuracy, conduct partner visits, and promote brand loyalty and referrals.

Lead complex global customer onboarding, adoption, and retention efforts. Act as senior point of contact for executive-level customers, manage escalations, drive product adoption, develop Customer Success Plans, coordinate cross-functional teams, and deliver post-onboarding follow-up and process improvements to reduce churn and grow accounts.

Manage a portfolio (~30) of customers through onboarding, adoption, growth, renewal, and expansion. Build relationships across buyer levels, assess customer health and churn risk, enable customers on the product, oversee delivery projects, and continuously improve tools and processes to drive adoption and success.

Manage a portfolio of post-sale SaaS customers through onboarding, implementation, training, adoption, and expansion. Serve as trusted advisor, drive product adoption and ROI, coordinate with Sales and Product, execute proactive outreach, and handle references and case studies to maximize retention and growth.

Serve as a client-facing partner for property management clients: lead onboarding and implementation, deliver virtual and in-person training, monitor product usage, provide tier-1 support, escalate technical issues, and manage ongoing account relationships to drive adoption and operational improvements.

Serve as post-sale trusted advisor owning onboarding through expansion, driving product adoption, reducing churn, forecasting growth, executing success plans, running QBRs, coordinating cross-functional teams, and using customer data and generative AI to deliver measurable outcomes and revenue expansion.

As a Customer Success Manager, you will manage client accounts, resolve issues, drive account growth, and ensure high customer satisfaction in a healthcare software context.

Manage a portfolio of large, complex clients to drive retention, upsell, utilization, and ROI. Serve as trusted advisor, develop client goals and retention/upsell plans, lead business reviews and onboarding, coordinate cross-functional teams, negotiate renewals, mitigate escalations, maintain CS/CRM records, and participate in CS improvement initiatives.

Serve as a strategic advisor to public sector customers using Appian to drive adoption, build prioritized success plans, mitigate risks, and expand platform usage. Cultivate executive and technical relationships, translate business goals into roadmaps, recommend process and technology improvements (including AI/RPA), and collaborate with internal teams to ensure measurable outcomes and long-term growth.

Serve as a strategic, technical customer success manager for public sector clients using Appian. Translate customer goals into roadmaps, drive adoption and self-sufficiency, mitigate risks, expand platform footprint, measure outcomes, and advise on process and technology improvements. Collaborate with internal teams, mentor colleagues, and communicate with technical and executive stakeholders to ensure long-term value and growth.

Own enterprise dairy accounts as primary CSM—drive adoption, execute engagement plans, manage renewals/upsell, run executive reviews, monitor customer health, resolve escalations with cross-functional teams, and influence product roadmap while maintaining CRM data integrity.

Drive excellent customer experiences across the homeownership lifecycle — from building and selling to financing and insuring homes. Serve as a customer advocate, coordinate with internal teams to resolve issues, support customer satisfaction and retention, and help deliver Claytons values-driven, sustainable homebuilding experience.

Owns strategic relationships with large enterprise customers to drive adoption, retention, satisfaction, and upsell. Establishes KPIs, nurtures advocacy, advises executives, and helps customers build intelligent automation programs that deliver business value.

Serve as the primary architect of the customer journey to drive retention and growth. Build strategic C-level relationships, monitor customer health, lead cross-functional teams to mitigate risk, and deliver success plans. Use Salesforce and Google Suite to manage customer data and collaborate across the organization to meet clients' operational goals.

Manage a portfolio of smaller post-sale accounts to drive product adoption, monitor customer health, conduct regular check-ins and success reviews, surface risks/opportunities, support renewals, maintain CRM/CS tools, and collaborate internally to resolve issues and create scalable CS processes.

Own and grow enterprise hotel accounts by driving product adoption with strategic success plans, monitoring account health and usage data, leading executive QBRs, coordinating cross-functional teams, maintaining account documentation/CRM, and navigating complex organizational decision structures to deliver measurable value and identify growth opportunities.

Serve as the primary advocate and Preservica champion for a portfolio of key customers. Drive product adoption, retention, upsell and cross-sell, build decision-maker relationships, translate customer data into insights, lead strategic business reviews, and represent the Voice of the Customer internally to shape product roadmap and customer experience improvements.

Manage a portfolio of strategic accounts to drive adoption of the Lucid Suite. Build relationships, execute long-term adoption and change-management strategies, coordinate cross-functional resources, conduct business reviews, and perform on-site visits to deepen enterprise partnerships and maximize customer ROI.

The Customer Success Manager will build client loyalty through product adoption, manage client relationships, and act as the voice of the customer, ensuring satisfaction and identifying upsell opportunities.

As a Customer Success Manager, you will manage client relationships, drive product adoption and retention, and ensure client success through data-driven strategies and collaboration with cross-functional teams.

Manage a portfolio of mid-market healthcare customers on the EHR platform, driving retention, expansion, adoption, and measurable financial outcomes. Lead consultative workflow conversations, own escalations end-to-end, run business reviews, identify risks/opportunities, and maintain forecasting in Salesforce.

Manage a high-volume portfolio to drive renewals, retention, and expansion. Deliver scaled engagement (QBRs, enablement), monitor customer health using data, execute interventions to prevent churn, and collaborate with Sales, Product, and Legal Engineering to influence roadmap and build scalable CS playbooks.

Manage a high-volume portfolio to drive renewals, retention, and expansion. Lead scaled engagements (QBRs, value reviews), monitor customer health with data, run interventions, and collaborate cross-functionally to influence product roadmap and build scalable playbooks.

Manage a portfolio of B2B customers to drive value from Tracksuit dashboards: onboard and activate users, set success plans, run quarterly reviews, detect risk, own renewals and expansion, maintain account health, translate customer insight to Product & Marketing, and improve playbooks.

The Customer Success Manager leads complex implementations for a strategic partner, driving product adoption and ensuring measurable outcomes in healthcare settings. Responsibilities include relationship management, project planning, stakeholder engagement, and customer health monitoring.