Top Customer Success Manager Jobs

Drive customer onboarding, product adoption, satisfaction, retention, and expansion for assigned accounts. Monitor customer health, manage renewal risks, lead business reviews, identify upsell opportunities, provide customer training, and act as a trusted advisor. Collaborate with Sales, Product, Marketing, and internal teams to communicate customer insights, improve processes, and deliver actionable recommendations based on customer data.

Lead end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, develop account and pipeline plans, coordinate internal and partner teams, maintain accurate CRM data, and support sales pursuits. The role requires understanding state and local government markets, contract terms, commercial metrics, forecasting, and consultative business application software and services sales.

Manage small business and mid-market customer relationships, driving adoption, retention, renewals, and expansions. Build success plans and playbooks, conduct QBRs and EBRs, analyze product usage, deliver enablement, understand recruiting workflows, and communicate customer needs cross-functionally to Product and Engineering. Maintain expert knowledge of the GoodTime platform while building executive relationships and recommending features, settings, and modules that improve customer outcomes.

Manage a portfolio of mid-market and SME customers, driving successful deployment, adoption, renewals, expansion, and churn reduction. The role includes customer coaching and training, quarterly onsite meetings, renewal negotiation, account growth, and tracking customer roadblocks and trends. Candidates should be strong communicators, organized, empathetic, technically adaptable, and experienced managing at least 100 accounts.

Owns a portfolio of enterprise B2B SaaS clients, serving as the primary relationship manager throughout the client lifecycle. Responsibilities include driving adoption and value realization, leading business reviews, monitoring account health, managing renewals and risks, identifying expansion opportunities, and partnering with Sales and internal teams. The role uses CRM, client success platforms, AI tools, and client data to improve engagement, insights, and operational efficiency.

Own a portfolio of SaaS accounts, driving adoption, measurable customer value, retention, and account health. Lead success planning, QBRs, KPI tracking, risk escalation, and coordination of internal technical resources. Partner with Account Executives on renewals and expansion signals without owning commercial negotiations. The role requires executive communication, analytical account management, SaaS customer success experience, and approximately 20% travel to support QBRs, onboarding, account recovery, and strategic planning.

Manages a portfolio of real estate agent customers as their primary account contact, providing onboarding, technology adoption support, training, marketing assistance, and issue resolution. Partners with internal teams on office launches and expansion initiatives, advocates for customer feedback, and supports office operations including reception, mail, supplies, and facilities escalation. The role is fully office-based in Miami Beach and requires strong communication, organization, empathy, problem-solving, and relationship-building skills.

Own customer retention and churn-prevention programs by identifying renewal risks, coordinating cross-functional mitigation plans, handling commercial objections, and improving save rates. The role develops risk scoring frameworks, retention playbooks, dashboards, ROI and negotiation materials, and executive insights. It partners with Renewals, Customer Success, Pricing, Competitive Intelligence, Product, and Support teams to protect recurring revenue, improve forecast accuracy, and strengthen customer health.

Manage strategic enterprise accounts to drive product adoption and growth. Build executive relationships, run QBRs, analyze usage to quantify value, onboard customers, and coordinate cross-functional teams to deliver observability and security platform outcomes.

Lead and grow a high-performing team of Customer Success Managers supporting Stripe’s strategic enterprise customers. Responsibilities include recruiting, coaching, developing customer engagement strategies, driving adoption, renewals and growth, managing account risks, advising on account strategy, serving as an executive sponsor, and establishing operating rhythms such as account planning and health reviews. The role also requires cross-functional collaboration, executive relationship management, and solving complex customer and business problems in a high-growth environment.

Manage enterprise client accounts, serving as the primary contact for major brands and guiding retention, growth, satisfaction, and cost efficiency. Lead client reviews, presentations, proposals, social media strategy, project implementation, and upsell opportunities. Collaborate with strategy, insights, revenue, operations, and agency partners while maintaining Salesforce records and contributing to pitches and strategic offerings. The role requires social media expertise, strong communication, organization, budgeting, project management, and occasional client travel.

Builds trusted partnerships with retail customers and home-building facilities to drive sales growth, market share, brand loyalty, referrals, and customer satisfaction. Responsibilities include market and product strategy, sales execution, inventory and merchandising oversight, partner training, competitive analysis, order accuracy, process improvement, and customer experience initiatives. The role requires frequent retail partner visits, cross-functional collaboration, and coaching on technology, social media, products, and service processes.

Manage major enterprise social media accounts, serving as the primary client contact while retaining and expanding business. Lead client reviews, presentations, proposals, social media strategy, project implementation, and new business support. Collaborate with strategy, insights, revenue, operations, and agency partners to deliver client value, satisfaction, and cost efficiency. The role requires strong account management, communication, organization, budgeting, project management, and social media expertise.

Manages B2B client relationships by providing proactive guidance, monitoring satisfaction and engagement, coordinating internal solutions, addressing concerns, supporting renewals and proposals, and identifying retention and service expansion opportunities. Requires at least two years of client success, account management, or relationship management experience. The role is hybrid and involves up to 50% domestic travel.

Build and maintain B2B client partnerships by understanding goals, providing strategic guidance, monitoring satisfaction and engagement, resolving concerns, supporting renewals and expansions, and coordinating with internal teams. The role focuses on client retention, measurable outcomes, advocacy, and long-term relationship growth. It requires up to 50% in-state and out-of-state travel, including possible weekend travel, and hybrid work with five on-site days per month.

Manage strategic partnerships with complex, multisite healthcare clients. Lead onboarding, implementation, workflow design, executive engagement, data-driven advisory, renewals, and expansion. Use predictive analytics to demonstrate patient and operational outcomes, reduce churn, identify growth opportunities, and provide product feedback. The role requires consultative client leadership, executive presence, ownership of ambiguous engagements, and approximately 50% regional travel.

Manages client success and IT service delivery teams, ensuring service quality, escalation and change processes, reporting accuracy, resource utilization, hiring, onboarding, and team development. Partners with clients and internal teams to improve delivery, resolve barriers, manage budgets, and support business needs. Requires extensive IT professional services experience, ITIL-based service management expertise, strong leadership, financial accountability, and experience with Microsoft or network technologies and cloud adoption.

Manage client relationships as a primary customer contact, resolve product, service, account, and ATM-related concerns, process account updates and workflow requests, provide product support, maintain accurate records, and collaborate with internal teams to resolve issues. The role supports customer retention and satisfaction through proactive communication, problem-solving, account coordination, and timely follow-up.

Serve as primary client contact to maintain engagement, track account health, coordinate strategic touchpoints and QBRs, document opportunities in CRM, and partner with Sales and Delivery to drive retention and expansion.

Manages enterprise customer relationships throughout the PrismHR lifecycle, including implementation, adoption, renewals, training, escalations, and account growth. Serves as a strategic advisor, coordinates cross-functional teams, monitors customer health and success metrics, identifies expansion opportunities, leads executive business reviews, and ensures revenue retention and customer satisfaction.

Manage B2B SaaS customer relationships, onboarding, adoption, training, operational reviews, issue resolution, and retention for Ethics and Compliance programs. Advise customers on GRC program improvement, coordinate internal delivery teams, track initiatives in Salesforce, support renewals and expansion, and advocate for customer needs. The role includes approximately 10% travel to priority customer locations.

Manages B2B iGaming customer relationships for Playtech’s U.S. Live Casino business. Responsibilities include account ownership, product optimization, KPI analysis, customer presentations, upsell identification, reporting, cross-functional coordination, and market monitoring. The role requires initial on-site work in Atlantic City, customer visits, studio engagement, and business travel.

Manages healthcare client accounts throughout onboarding and service delivery, driving engagement, retention, adoption, satisfaction, and issue resolution. Builds executive-level relationships, leads client reviews and recurring meetings, analyzes operational and performance metrics, coordinates cross-functional teams, supports renewals and business development, and identifies process improvements and cross-sell opportunities. The role also tracks service-level agreements, maintains Salesforce client information, and supports clinical service operations.

Manage and grow clinical client accounts through onboarding, proactive communication, service delivery, issue resolution, client reviews, and data-driven optimization. Build executive relationships, lead recurring meetings with surgeons, track service levels and satisfaction, coordinate cross-functional teams, support renewals and cross-selling, and identify process improvements. The role requires strong analytical, presentation, negotiation, project management, and communication skills, with approximately 25% travel.

The Customer Success Manager will manage 50-60 accounts within the Power & Renewables sector, execute sales goals, upsell clients, and collaborate with technical advisors and customer education managers to enhance ROI and customer experience.