Top Customer Success Manager Jobs

As an Associate Account Manager, you will manage key customer relationships, drive account health, execute multi-quarter plans, and partner with teams for customer success and feedback.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.

Act as a strategic technology advisor driving executive conversations, identifying operational and security risks, aligning IT/cloud/cyber strategies to business outcomes, owning retention and growth, and coordinating cross-functional teams to deliver measurable client results.

Lead Bigabid's customer success efforts in Korea: onboard clients, manage and optimize programmatic ad campaigns, drive retention and upsell, provide reporting and advocacy, and inform product and sales strategy to grow APAC business.

Lead strategic client relationships for enterprise accounts, drive product adoption and commercial outcomes, coordinate cross-functional teams for delivery, monitor performance metrics, support renewals and upsell, and represent client needs to influence product and service improvements. Travel for client meetings and events as needed.

Manage a portfolio of small & medium hospitality customers post-sale to drive adoption, retention, renewals and expansion of Amadeus solutions. Serve as primary contact, analyze usage, recommend optimizations and revenue/marketing strategies, collaborate with Sales and Product, and deliver value-driven materials to achieve financial targets and customer outcomes.

The Customer Success Manager maintains post-sale relationships, drives product adoption, manages renewals, and identifies upsell opportunities while collaborating with internal teams for customer satisfaction.

Serve as the single point of accountability for Signature Success Plan customers, driving adoption of Salesforce and Tableau, delivering strategic advisory, tracking usage metrics, conducting enablement and quarterly reviews, managing technical health and incidents, leveraging AI agents and prompt-engineering basics, escalating complex issues, and aligning deliverables to ensure renewal and expansion.

Manage and grow client relationships by proactively guiding adoption of services, monitoring satisfaction, coordinating internal teams, driving retention and expansion, delivering proposals/renewals, and escalating/resolving client issues. Advocate client needs and document best practices to support measurable outcomes.

Manage and grow B2B client relationships by understanding client goals, driving adoption and retention, coordinating internal teams, monitoring satisfaction, addressing risks, producing proposals/renewals, and advocating client needs to deliver measurable outcomes and long-term value.

The Payroll Customer Success Manager serves as the main contact for customers, supporting onboarding, ensuring payroll accuracy, resolving issues, and building trust through proactive communication.

Manage strategic OEM partnerships from technical scoping and API integration through renewals. Enable developer/product teams, monitor API consumption and health, lead QBRs, drive retention and expansion, and coordinate cross-functional escalation and roadmap alignment.

As a Customer Success Manager, you will manage relationships with Atera's largest clients, deliver value and ROI, and optimize their usage of the platform through technical guidance and strategic insights.

Manage post‑sales relationships for sell‑side clients, drive onboarding, adoption, retention, and expansion. Act as product expert for AI integrations, monitor account health, mitigate churn, and relay structured client feedback to shape product roadmap while leading cross‑functional implementations.

Own assigned customer accounts to drive adoption, satisfaction, and delivery. Analyze data, gather user insights, define product requirements, support releases, create documentation, manage escalations, and collaborate with product and engineering to improve product functionality and KPIs.

Serve as a Strategic Technology Advisor driving executive-level IT, cybersecurity, cloud, and lifecycle strategy. Proactively identify operational risks, own retention and NRR, orchestrate internal teams, and guide multi-stakeholder technology initiatives to measurable business outcomes.

Manage a portfolio of 60–75 mid-market customers: lead onboarding, implementation, product adoption, and renewals; monitor customer metrics and satisfaction; advocate customer needs to product and engineering; contribute to operational improvements; and apply AI tools to improve CSM workflows and outcomes.

Manage mid-market accounts to drive adoption, retention, and expansion. Own renewals, monitor usage, deliver trainings and executive business reviews, identify upsell opportunities, and resolve customer issues to maximize account value.

As a Client Success Manager, you will ensure client satisfaction, build relationships, manage communications, and oversee service delivery while collaborating with teams to enhance client experiences and address challenges.

Manage the full lifecycle for enterprise customers: onboarding, adoption, renewals, and expansion. Act as primary contact and technical consultant, drive product adoption, gather customer feedback, and implement repeatable processes to maximize customer value and business outcomes.

Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

Manage onboarding, adoption, retention, and renewals for a portfolio of SMB and mid-market B2B SaaS customers. Build relationships with engineering and product leaders, monitor customer health, identify expansion opportunities, gather product feedback, and help scale customer success processes.

As a Customer Success Manager at Uniti, you'll manage customer relationships throughout onboarding, adoption, renewal, and lead expansion, ensuring operator success with AI agents.

Account Managers ensure customer satisfaction and value retention for doctors' offices, managing relationships, resolving issues, and translating feedback into actionable improvements.

As a Customer Success Manager, you will lead customer onboarding, training, and support, aiming for high satisfaction and retention. Responsibilities include driving value, understanding client objectives, and collaborating with teams to enhance user adoption of the platform.