Top Customer Success Manager Jobs

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

As a Customer Success Manager, you'll strengthen customer relationships, drive product usage, and identify growth opportunities while collaborating with internal teams at Datadog.

Manage and grow strategic B2B client relationships for digital brand services. Serve as primary account contact, deliver strategic insights and presentations, drive retention and revenue, coordinate cross-functional teams, maintain CRM records, attend industry events, and support contract/price negotiations.

Lead adoption, implementation, configuration, and value realization for platinum-level Armis customers. Build trusted relationships with technical and executive stakeholders, advise on security posture and platform utilization, coordinate cross-functional teams, and align deployments with business use cases. Serve as the customer advocate and technical subject matter expert while identifying expansion opportunities and supporting successful platform operationalization.

Manage a portfolio of B2B SaaS customers by onboarding them, driving dashboard adoption and business outcomes, leading quarterly check-ins, protecting renewals, identifying expansion opportunities, and maintaining accurate account health and forecasts. The role also translates customer feedback into product and marketing insights, improves customer success playbooks, and builds relationships with senior marketing stakeholders.

Own clinician customer success for a healthcare software platform by guiding onboarding, training, engagement, and ongoing communication. Coordinate scheduling, follow-ups, records, and internal workflows; create learning resources; monitor usage trends; and translate customer feedback into product and success improvements. The role requires startup experience, strong organization, clear communication, customer issue de-escalation skills, and interest in healthcare and clinician needs.

Own customer onboarding for an AI real estate photo-editing platform. Configure customers’ automated workflows, accelerate activation, identify issues, improve retention, and build trust. The role also involves improving onboarding processes, product feedback, internal automation, and scalable systems. Candidates should communicate well, solve problems proactively, and have experience operating a real estate media business; SaaS, customer success, operations, automation, community-building, and AI experience are helpful.

Drive product attachment and adoption for large enterprise customers through relationship management, onboarding, usage analysis, renewal risk mitigation, and cross-functional collaboration. Act as trusted advisor aligning customers' technical and business objectives to Datadog's observability and security offerings.

Manage a portfolio of strategic enterprise law firm customers, driving adoption, retention, loyalty, expansion, and net revenue retention. Serve as the central customer contact, conduct executive business reviews, develop success plans, monitor customer health, resolve blockers, and coordinate with sales, product, support, engineering, training, cloud services, and partners. Provide strategic guidance based on account intelligence and legal industry trends while identifying renewal risks and growth opportunities.

Own strategic relationships with high-value B2B SaaS customers, serving as a trusted advisor and primary point of contact. Drive product adoption, customer value, retention, account planning, issue resolution, and expansion opportunities. Partner with internal product, support, and sales teams, advocate for customer needs, manage churn risk, and engage senior and C-level stakeholders.

Manage strategic B2B SaaS customer accounts, driving satisfaction, retention, expansion, and platform value. Build trusted customer relationships, conduct business reviews, monitor account health, identify risks, and pursue upsell opportunities. Collaborate with sales, product, support, and marketing teams to resolve issues, develop case studies, provide customer feedback, and influence the product roadmap. The role focuses on supply chain, logistics, and warehouse management software customers.

The Enterprise Customer Success Manager drives customer satisfaction, retention, and product adoption through relationship-building, project management, and cross-team collaboration.

Serve as primary customer contact to ensure smooth onboarding, adoption, and retention. Build product expertise, run trainings/webinars, monitor health metrics, identify pain points, advocate to product/engineering, and work with sales on upsell opportunities.

Manage enterprise customer relationships after sale, focusing on retention, account health, product adoption, payment optimization, renewals, growth, and satisfaction. Conduct business reviews, advise customers on payments and product value, identify expansion opportunities, advocate internally, and share customer insights with product, engineering, support, marketing, and sales teams.

Manages enterprise client relationships for 340B software solutions, serving as a trusted advisor and aligning product capabilities with client goals. Responsibilities include account documentation in Salesforce, client training, retention and renewal support, issue resolution, stakeholder communication, advocacy, and cross-functional collaboration. Success is measured through client satisfaction, retention, revenue growth, risk management, and improved client health.

Supports Client Success activities for assigned banking and credit union clients, including relationship management, meeting preparation, onboarding coordination, product adoption, training, account and health-plan maintenance, renewal support, CRM updates, issue escalation, and feedback collection. Partners with Team Lead CSMs, Sales, Professional Services, and internal stakeholders to track actions, identify risks and expansion signals, and help clients achieve success milestones.

Manage B2B customer relationships to drive product adoption, retention, expansion, and renewals. Onboard and enable clients, assess workflows and technology stacks, define success metrics, recommend data and product use cases, and advise on integration strategies. Create presentations and client communications, provide marketing and sales guidance, resolve issues with internal teams, and present recommendations to stakeholders ranging from end users to executives.

Manage a high-volume portfolio of SMB SaaS accounts through automated onboarding, engagement, support, renewal, and expansion processes. Monitor customer health, usage, and engagement data; handle escalations; troubleshoot product issues; optimize automated journeys and self-service support; and identify renewal, expansion, advocacy, and referral opportunities. Partner with Sales, Product, Marketing, and Support to improve the customer experience.

Manage a portfolio of 70+ mid-market AEC customers, driving adoption, retention, renewals, revenue expansion, onboarding, and customer health. Build account plans, monitor usage, identify risks and expansion opportunities, partner with Sales on renewals, advise customers on reality capture workflows, and communicate feedback to Product, Support, and Services. Use Salesforce, Gong, and Glean for account preparation and documentation. Requires domestic travel and obtaining a Part 107 drone license.

Manage end-to-end relationships with enterprise, multi-location home services customers. Lead structured onboarding, implementation planning, and rollout execution. Drive adoption across voice, SMS, and email, coordinate cross-functional teams, document workflows and requirements, run frequent customer calls, and support expansion while traveling to customer sites monthly.

Manage and retain strategic Tier 1 nonprofit accounts, build executive relationships, drive product adoption and revenue, support renewals and expansion, analyze customer data, resolve issues, develop account strategies, and track interactions in CRM systems. The role requires strong nonprofit fundraising knowledge, B2B SaaS customer success experience, communication, organization, empathy, and independent judgment.

Manages post-sales relationships for enterprise automotive customers, driving product adoption, customer satisfaction, retention, renewals, and revenue growth. Acts as the primary customer contact, coordinates escalations and cross-functional projects, analyzes performance and ROI, addresses challenges, maintains account documentation, tracks bugs and cases, communicates product feedback, and supports business reviews. Requires 15%–20% travel.

Own a portfolio of healthcare accounts, driving product adoption, utilization, satisfaction, and retention. Build stakeholder relationships, lead adoption initiatives, analyze account health, conduct business reviews, and coordinate technical issue resolution across customer and internal teams. Support implementations, go-lives, renewals, and expansion opportunities while providing training, gathering customer feedback, and translating healthcare imaging interoperability concepts into customer value.

Drive customer onboarding, product adoption, satisfaction, retention, and expansion for assigned accounts. Monitor customer health, manage renewal risks, lead business reviews, identify upsell opportunities, provide customer training, and act as a trusted advisor. Collaborate with Sales, Product, Marketing, and internal teams to communicate customer insights, improve processes, and deliver actionable recommendations based on customer data.

Lead end-to-end customer renewals, retention, negotiations, and incremental revenue for public-sector accounts. Build trusted customer relationships, develop account and pipeline plans, coordinate internal and partner teams, maintain accurate CRM data, and support sales pursuits. The role requires understanding state and local government markets, contract terms, commercial metrics, forecasting, and consultative business application software and services sales.