Top Customer Success Manager Jobs

The Customer Success Manager will build relationships, drive product adoption, and ensure customer satisfaction and renewals within strategic accounts. Responsibilities include managing client interactions and escalating issues for resolution.

As a Customer Success Manager at MaintainX, you will manage customer accounts, drive product adoption, mitigate risks, and communicate value through data analysis and engagement strategies.

The Customer Success Manager ensures customer satisfaction, manages crisis situations, oversees budgets, and leads projects to meet service delivery requirements.

Manage a high-volume portfolio of mid-market SaaS customers using scalable engagement models. Drive adoption and time-to-value via self-serve onboarding, training, and automation. Monitor customer health metrics to identify churn risk and expansion opportunities, run cohort and segmentation analysis, deliver targeted communications, and collaborate with Sales, Support, and Product to enable fast issue resolution and scalable playbooks.

Manage end-to-end advertising campaign lifecycle including planning, proposals, delivery, and analysis. Lead RFP strategy, collaborate with sales and cross-functional teams, cultivate client relationships for retention and growth, identify revenue opportunities, and deliver actionable mid/post-campaign insights to optimize performance.

Serve as primary enterprise client partner across the customer lifecycle: manage program plans, risks, renewals and expansion; drive adoption and retention; deliver trainings and presentations; present data-driven insights to executives; collaborate on playbooks and best practices.

The Client Success Manager will onboard clients, track satisfaction KPIs, conduct training, and manage relationships to enhance platform usage and success.

The Customer Success Manager will drive client retention and satisfaction, managing accounts, providing onboarding and training, and identifying upselling opportunities.

Manage strategic growth and retention of top-tier accounts by building relationships, guiding adoption, monitoring health signals, removing friction, executing sales methodologies, and surfacing customer feedback to cross-functional teams to drive retention and expansion.

The Customer Success Manager at DataHub will manage enterprise accounts, drive product adoption, and build relationships to ensure customer success and satisfaction.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

The Enterprise Customer Success Manager will lead partnerships with enterprise customers, driving onboarding, adoption, and measurable outcomes while mentoring CSMs and collaborating across teams.

As a Customer Success Manager at Cyvl, you'll manage customer relationships throughout the lifecycle, driving adoption, renewal, and expansion while leveraging AI tools and data analytics to achieve customer success.

The Enterprise Customer Success Manager builds relationships with clients, ensures ROI, manages account health, and leads renewal processes, enhancing customer experiences and adoption of Synthesia's products.

Manage a portfolio of clients and brokers to ensure delivery and long-term value. Own execution of account plans, coordinate cross-functional deliverables, resolve service issues, drive adoption, retention, upsell, and maintain CRM data hygiene while supporting engagement marketing.

As a Customer Success Manager, you will drive client retention, onboard new clients, conduct training, and provide excellent support while utilizing data analysis for client satisfaction.

Own a mixed SMB and mid-market book, manage onboarding through renewal, drive adoption and retention, collaborate with sales on pilots and expansions, build reports and analyze account data using Excel/Sheets and Metabase, and advocate for customers to improve processes and product outcomes.

Own onboarding, adoption, and renewals for a portfolio of AEC enterprise accounts. Build executive and project-level relationships, track account health and usage, identify expansion opportunities, lead implementations, and feed customer insights into product and sales strategy to protect and grow ARR.

The Senior Customer Success Manager will drive user adoption and retention, develop relationships in the advisory space, and support the wider team, leveraging customer feedback for product enhancement.

The Customer Success Engineer ensures customer satisfaction and adoption of the Selector platform through support, guidance, and collaboration with the customer's teams.

Manage a portfolio of 20-40 enterprise manufacturing customers to drive retention, expansion, adoption, and ROI. Build multi-level customer relationships, create strategic success plans, lead multi-site rollouts, present data-driven insights to executives, own renewals and forecasting, and partner cross-functionally to influence product and ensure seamless outcomes.

Manage a portfolio of Guidewire InsuranceSuite customers to drive adoption, retention, expansion and advocacy. Build executive relationships, create account and success plans, lead renewals and negotiations, surface product feedback, collaborate cross-functionally, and mentor other CSMs. Measure success via ARR growth, retention, NPS/CSAT, and product penetration.

Manage a book of 15–25 health system and provider accounts from onboarding through renewal. Drive adoption via tailored success plans and EHR-workflow training, protect and expand revenue through churn risk monitoring and upsell identification, advocate customer needs into the product roadmap, build relationships across clinical and IT stakeholders, and report ROI through quarterly business reviews tied to utilization, outcomes, and cost metrics.

As an Associate Account Manager, you will manage key customer relationships, drive account health, execute multi-quarter plans, and partner with teams for customer success and feedback.

Manage and grow client relationships to drive renewals, upsells, and retention. Proactively engage a book of 30+ clients, monitor CSM metrics (NRR, MRR, churn), troubleshoot issues, coordinate stakeholders, and scale client engagement strategies to meet KPIs for renewal and revenue preservation.