Top Customer Success Manager Jobs

Own a portfolio of B2B employer customers, providing onboarding, implementation, ongoing support, relationship management, benefits administration guidance, and cross-functional issue resolution. Drive retention, customer value, upselling, and cross-selling while supporting high-volume enrollment periods. Use AI tools, automation, Jira, Microsoft Office, and Salesforce to improve customer experiences, workflows, reporting, and operational efficiency.

Manage a portfolio of SaaS customers in the construction technology sector, driving adoption, retention, and measurable business outcomes. Develop customer success plans, use data and AI insights to identify risks and opportunities, lead value-focused business reviews, and collaborate cross-functionally to improve customer health and lifecycle outcomes.

Own onboarding and high-touch customer success for Professional Services, strategic, and enterprise accounts. Lead training, proficiency, adoption, weekly account cadences, and defined onboarding exit criteria. Coordinate with technical consultants and commercial teams on configuration, renewals, risks, and expansion signals without owning sales responsibilities. Maintain organized client relationships and escalate issues appropriately. This is an in-person, five-day-per-week role in Manhattan.

Manage a portfolio of complex enterprise SaaS customers, driving adoption, measurable outcomes, retention, renewals, and expansion. Build executive relationships, lead success planning and business reviews, identify risks and growth opportunities, and act as a strategic advisor. Partner with Sales and cross-functional teams to deliver customer value, maintain account plans, and forecast customer health. The role requires hybrid work in Salt Lake City and travel to customer sites and industry events up to 10 times annually.

Manage enterprise and strategic customer portfolios for Thomson Reuters’ AI-enabled CoCounsel legal products. Drive adoption, value realization, retention, and expansion through Customer Success Plans, executive business reviews, check-ins, enablement, and risk mitigation. Serve as a product expert, support customer and employee education, collaborate cross-functionally, and use Gainsight, Salesforce, and Gong to maintain account, pipeline, and forecast data.

Manage strategic B2B SaaS customer accounts across North America after onboarding. Serve as the primary post-sales contact, provide proactive support, coordinate issue resolution, understand customer systems and integrations, drive product adoption, support renewals, identify expansion opportunities, and communicate customer feedback internally. The role requires technical aptitude, strong relationship management, and collaboration across Support, Product, Engineering, Sales, and Operations.

Manage a portfolio of automotive dealership clients from onboarding through ongoing success. Lead client calls, monitor marketing KPIs, interpret analytics, maintain CRM records, resolve performance issues, coordinate internal teams, and identify upsell and referral opportunities. Ensure timely communication, client satisfaction, retention, and adoption while contributing to process improvements.

Manage a portfolio of enterprise customers, driving retention, expansion, software adoption, ROI realization, and long-term success. Build executive and operational relationships, lead multi-site rollouts, conduct business reviews, resolve escalations, and collaborate with Sales, Product, Implementation, and Support. The role requires manufacturing domain knowledge, technical aptitude, strategic account planning, and up to 50% travel.

Lead customer activation, adoption, retention, onboarding, pilots, rollouts, support, and churn prevention across enterprise accounts. Partner with onboarding and go-to-market teams, troubleshoot technical issues such as SSO and calendar synchronization, identify expansion opportunities, and relay customer feedback to product and engineering. Build scalable customer success operations including usage reporting, templates, runbooks, support-agent QA, and retention processes.

Own customer onboarding, implementation, adoption, account health, escalations, renewals, and expansion for Coperniq customers. Configure the platform around contractor workflows, conduct health checks and QBRs, coordinate with Product and Engineering, translate customer feedback into product improvements, and help build scalable customer success processes and playbooks.

Own a high-volume digital customer success portfolio of up to 2,000 small business accounts. Drive retention, adoption, usage, expansion, and churn reduction through data-driven account health monitoring and proactive engagement. Build scalable customer success processes, campaigns, playbooks, webinars, and self-service resources in partnership with Marketing, Product, Support, and Customer Success leadership. Maintain account data in Salesforce and related customer success platforms.

Own post-sale relationships with merchant and enterprise customers from onboarding through renewal and expansion. Manage account health, retention, QBRs, churn prevention, adoption, and growth while reporting ARR, churn, and NPS. Serve as the customer voice internally, coordinate with cross-functional teams, support product feedback, and build scalable success processes. Use AI tools daily for reporting, account analysis, documentation, and issue triage. Logistics, API integration, and enterprise account experience are required.

Manage a high-volume portfolio of MSP partners, driving onboarding, adoption, retention, and expansion of the Todyl cybersecurity platform. Advise partners on cybersecurity, compliance, integrations, and service packaging; identify expansion opportunities; monitor account health and resolve risks. Use data, CRM tools, AI, and automation to improve efficiency and partner outcomes while collaborating with Support, Product, Operations, and Sales.

Manage 100+ insurance agency accounts, build customer relationships, re-engage inactive clients, optimize lead performance, improve KPIs, resolve concerns, and drive retention, account growth, and monthly spending. This full-time, in-office role requires high-volume customer communication, KPI achievement, strong problem-solving, and comfort with fast-paced customer success processes.

Oversee client relationships and tailored home-care plans, coordinate and supervise caregiver teams, conduct assessments and quality visits, manage start-of-care processes, resolve escalations, ensure compliance, and maintain client satisfaction. The role partners with families, medical professionals, and internal stakeholders while adapting services to changing client needs.

Owns the operational customer lifecycle for managed services accounts, coordinating onboarding, communications, renewals, satisfaction, client health, service adoption, records, and cross-functional follow-through. The role maintains accurate CRM and PSA data, tracks contracts and commitments, identifies risks and opportunities, supports retention, and ensures clients receive consistent communication. It does not perform technical work, own technology strategy, or directly sell solutions.

Own a portfolio of mid-market insurance agency accounts from onboarding handoff through adoption, renewal, and expansion. Monitor account health, resolve issues with Support, drive platform adoption, and translate customer feedback into product and engineering priorities. Build scalable customer success processes, including success plans, QBR templates, health scoring, enablement materials, and automation. The role requires strong B2B SaaS customer success experience, cross-functional collaboration, and excellent communication.

Owns customer success across onboarding, adoption, renewals, retention, and account expansion. Builds trusted relationships with government and regulated-industry customers, monitors account health, configures customer environments, drives product adoption, identifies growth opportunities, and partners with Sales, Product, and Engineering. The role also contributes to customer success processes and playbooks within an early-stage SaaS company.

Manage a portfolio of B2B SaaS healthcare accounts from onboarding through renewal and expansion. Drive product adoption, customer ROI, retention, and account growth; lead QBRs and EBRs; resolve issues; coordinate cross-functional teams; educate customers on product capabilities; and represent customer feedback to Product and R&D teams. The role requires strategic stakeholder management, technical credibility with IT teams, and approximately 20% travel.

Onboard and advise enterprise and agency clients using Peec AI to improve visibility across search engines, AI assistants, and generative search surfaces. Review websites, content, and performance data; lead strategic advisory sessions; develop GEO strategies and roadmaps; and collaborate with Sales, Growth, and Product on activation, enablement, and best practices.

Leads and mentors ServiceNow software engineers delivering complex customer projects. Develops and customizes ServiceNow solutions, troubleshoots platform and CSM issues, maintains integrations and modules, collaborates with stakeholders, supports upgrades and performance initiatives, documents technical solutions, and performs deployments.

As an Enterprise Customer Success Manager, you will manage post-sales activities, ensure customer satisfaction, drive adoption and retention, and collaborate with both C-Suite customers and internal teams.

Own a portfolio of B2B SaaS property management clients, leading onboarding, implementation, training, adoption, relationship management, reporting, and retention. Coordinate product launches across property management systems and integrations, troubleshoot technical issues, capture feedback, maintain account data in Attio, and collaborate with Sales, Product, Operations, Engineering, and Support to deliver customer outcomes.

Own a portfolio of B2B SaaS property management clients, leading onboarding, implementation, training, adoption, relationship management, reporting, and retention. Coordinate integrations and go-live readiness, troubleshoot technical issues, monitor account health, resolve escalations, capture customer feedback, and maintain CRM records. Partner with Sales, Product, Operations, Engineering, and Support to deliver measurable client outcomes and influence product improvements.

Oversee software and applications management, ensuring alignment with global strategies while maximizing business transformation and efficiency.