Customer Success Manager, Mid-Market Resi
Location: Hybrid (3 days in office per week) in Allen, TX only
About the Role:
Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
The Customer Success Manager, Mid-Market 1 Res plays a key role in driving customer success by proactively managing a portfolio of SME and MM accounts. In this role, you will ensure our customers are successful in their deployment, adoption, and usage of Resi through personalized engagement, including attending local quarterly onsites. You will focus on building strong relationships, coaching, and training customers to maximize the value of our solutions. Your goals include net expansion (upsell & downsell), churn mitigation, and strategic renewal management.
Supervisory Responsibilities: None
Named as one of BuiltIn ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 'Best Places to Work for Women' by Best Companies Group.
Benefits and Compensation:
We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:
100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days PTO, to start, increases with tenure and seniority.
Paid parental and adoption leave
Compensation ranges are determined by role and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
What You’ll Do:
- Proactively manage SME and MM customers
- Attend local quarterly onsites
- Upsell, downsell, hardware, and churn goals
- Strategize renewals and expansion opportunities
- Coach and train customers
- Communicate and track roadblocks and customer trends within book
- Supportive of House of Worship mission and goals
What You’ll Bring:
Soft Skills:
- Problem solver
- Multi-tasker
- Curious
- Strong communicator
- Highly organized
- Empathetic
Qualifications/Competencies:
- Demonstrated ability to learn technical products quickly
- Strong written communication skills
Hard Skills:
- Project management
- Renewal negotiation
Education and Experience:
- Two years of customer success management or equivalent experience
- Managed 100+ accounts previously
Work Environment & Physical Demands:
Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.
If you require a modification to your work equipment or furniture please contact the People Team - [email protected]
Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. Pushpay uses E-Verify to confirm employment eligibility. Head to our career page to learn more.
If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact [email protected].
About Pushpay
Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good, and we’re honored to have processed over $15 billion in charitable giving. We’re growing fast, including some exciting acquisitions in recent years, and we need driven talent. Join Pushpay and grow with us!
Skills Required
- Two years of customer success management or equivalent experience
- Previous experience managing 100 or more accounts
- Ability to learn technical products quickly
- Strong written communication skills
- Project management skills
- Renewal negotiation experience
- Problem-solving ability
- Multitasking ability
- Curiosity and willingness to learn
- Strong verbal communication skills
- High organization skills
- Empathy and customer focus
Pushpay Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Pushpay and has not been reviewed or approved by Pushpay.
-
Healthcare Strength — Health coverage is described as robust, spanning medical, dental, vision, disability, life, and strong mental-health support via EAP with in-network reimbursement. Employer-covered premiums on an HDHP option and availability of a PPO reinforce perceived value.
-
Leave & Time Off Breadth — Time off is considered generous, with PTO that increases by tenure, paid company holidays, floating holidays, and dedicated volunteer time. Paid parental leave and bereavement support further broaden the offering.
-
Strong & Reliable Incentives — Sales compensation structures are viewed as competitive, with clear OTE frameworks and many sellers achieving targets. Feedback suggests incentive design is a relative strength within internet/SaaS contexts.
Pushpay Insights
What We Do
Our leading ChurchStaq, ParishStaq, and Resi Media suites simplify engagement, giving, administration, and video streaming—enabling our more than 14,000 customers to increase generosity, drive participation, and build stronger relationships with their communities. Our founders believed mission-based organizations deserved great software. That vision has fueled our work and our people every day as we create industry-leading software that helps organizations connect, grow, and drive meaningful change.
Why Work With Us
Since 2011, Pushpay has remained at the forefront of technological innovation, usability, and customer care. Our founders believed mission-based organizations deserved great software. We work hard to help communities to connect and deliver their purpose. When our customers succeed, the communities they serve succeed.
Gallery
.jpg)
