About the company
Our client is a healthcare software company.
The role
Raydar is recruiting for this role on behalf of our client. Help clinician customers adopt and use a software platform, owning onboarding, customer communication, and the operational details of ongoing success.
What you'll do
- Guide clinicians through onboarding, training, and continued engagement.
- Coordinate scheduling, follow-ups, records, and internal workflows.
- Create training guides and learning resources.
- Monitor use and engagement and share meaningful trends.
- Translate clinician feedback into product and customer success improvements.
Requirements
What we're looking for
- 3 to 8 years in a customer-facing or operational role at a technology company.
- Experience in an early-stage, high-growth startup.
- Ability to learn complex workflows and organize detailed operational work.
- Comfort learning tools such as HubSpot, Canva, and Airtable.
- Warm, clear communication and skill in de-escalating customer issues.
- A personal interest in healthcare and the needs of clinicians.
Bonus points
- Healthcare AI startup experience.
Benefits
Compensation and benefits
- Base salary: USD 120,000 to 140,000 per year.
- Equity: Competitive equity.
- A variable performance bonus is tied to account retention.
- Health, dental, and vision insurance.
- Unlimited paid time off.
- 401(k).
Location and work model
- Hybrid role in San Francisco.
Skills Required
- 3 to 8 years of experience in a customer-facing or operational role at a technology company
- Experience working in an early-stage, high-growth startup
- Ability to learn complex workflows and organize detailed operational work
- Comfort learning tools such as HubSpot, Canva, and Airtable
- Warm, clear communication skills and ability to de-escalate customer issues
- Personal interest in healthcare and clinician needs
- Healthcare AI startup experience
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What We Do
Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.
